Troubleshooting - Keurig K-1500 Use & Care Manual

Troubleshooting

Grounds in Your Coffee
• Grounds may have gathered in the exit or entrance needle
and can be cleaned using a straightened paper clip or
similar tool.
• Clean the exit needle of the K-Cup
exit needle care instructions.
• Clean the brewer entrance needle. Refer to the entrance
needle care instructions.
Brewer Will Not Brew
• After placing the K-Cup
make sure that the handle is pushed down securely and the
brew buttons are flashing.
• If the add water light is illuminated, add water to water
reservoir. Fill to and not beyond the MAX fill line. Make sure
the water reservoir is seated properly in its base. If the add
water light continues to be illuminated even after refilling,
contact Customer Service.
• If 6, 8, 10, 12oz, and STRONG button lights are all on
simultaneously, lift handle and remove K-Cup
present in the brewer). Close handle and place a large mug
on the drip tray. Press the power button once. The brewer
may dispense hot water.
• If 6, 8, 10, 12oz lights all blink simultaneously, contact
Customer Service.
pod holder. Refer to the
®
pod in the K-Cup pod holder,
® ®
pod (if
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Brewing a Partial Cup
• The exit needle may be clogged. Refer to the exit needle
care instructions.
• The water reservoir may have been removed during
brewing. Replace the water reservoir and perform a rinsing
brew without a K-Cup pod.
®
• The brewer may need to be descaled. If you have repeated
the descale procedure on your brewer two times and it is
still only brewing a partial cup, contact Customer Service.
Brewer Does Not Have Power or Shuts Off
• Make sure that the power button has been turned on.
• Plug brewer into its own grounded outlet. If the electric
circuit is overloaded with other appliances, your brewer
may not function properly. The brewer should be operated
on its own circuit, separate from other appliances.
• For energy savings, the Factory sets the brewer to turn off
automatically after 2 hours of idle time. You can disable
this feature by pressing down on the STRONG and 10oz
buttons at the same time and holding until the LEDs flash.
The AUTO OFF indicator should then turn off. Repeat the
same steps to enable the feature. Press the power button
and the green power light will illuminate.
• If the brewer still doesn't have power, contact Customer
Service.