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Descaling Procedure
Before you begin, you will need a large ceramic mug, fresh
water, Keurig® Descaling Solution, and access to a sink.
Do not use a paper cup. Ensure that there is no beverage
pod in the K-Cup® pod holder. Please allow approximately 15-
20 minutes for the descaling procedure.
STEP 1: Descaling Solution Rinse
Pour the entire bottle of Keurig® Descaling Solution into
an emptied water reservoir. Then fill the empty bottle with
water and pour into the water reservoir. Do not insert a
K-Cup® pod.
Place a large mug on the drip tray. To activate Descale
Mode, begin with the brewer powered off by pressing and
holding the BREW OVER ICE button. Then press and hold
the 8oz and 12oz buttons together for 3 seconds until the
DESCALE light turns solid.
When the BREW button begins flashing, press the BREW
button to start the cleansing rinse brew. Pour the hot liquid
into the sink. Repeat the cleansing rinse process until the
ADD WATER light illuminates.
STEP 2: Rest & Rinse
Empty the water reservoir and refill to the MAX FILL line
with fresh water.
Troubleshooting
Grounds in Your Coffee
Grounds may have gathered in the exit or entrance needles
and can be cleaned using a straightened paper clip or similar
tool.
• Clean the exit needle of the K-Cup® pod holder. Refer to the
exit needle care instructions.
• Clean the brewer entrance needle. Refer to the entrance
needle care instructions.
Brewer Will Not Brew
• A minimum of 6oz of water is required to brew. Add an
additional 2oz of water to the reservoir to ensure
the minimum fill level has been met, then press the
BREW button. Repeat until the brewer begins to dispense.
Brewing a Partial Cup
• BREW OVER ICE dispense volume includes ice melt.
The BREW OVER ICE setting automatically adjusts brew
parameters to take into account ice melt, delivering the
desired beverage with a final volume equal to the selected
brew size.
• Unplug the brewer and plug it back in to put the brewer in
idle state (all lights off). Press and hold the 12oz button for
5 seconds until water starts dispensing. Then release and
let the water purge. Discard the contents into the sink.
STEP 3: Fresh Water Rinse
Press the BREW button once it begins flashing. Repeat this
process until the ADD WATER light illuminates. The brewer
will now exit Descale Mode and will be ready for use!
NOTE: The cleaning action of Keurig® Descaling Solution may result in a "foam"
dispensed from the brewer. This is natural, as the solution is reacting with the scale
inside. For a brewer that is heavily scaled, the brewer may not fill properly after the
descaler is added. If this occurs, you may see little to no output dispensed, followed
by the sound of air blowing out. If this occurs:
• Turn off and unplug the brewer.
• If there is Keurig® Descaling Solution in the water reservoir, discard the contents,
rinse the water reservoir thoroughly, and refill with water
• Plug the brewer back in, power on, and repeat the Step 3 Fresh Water Rinse cycle.
The brewer should begin to function normally as the solution is rinsed out and the
scale is removed. If problem persists, allow brewer to sit unplugged for at least 30
minutes before continuing with the rinse.
• The exit needle may be clogged. Refer to the exit needle
care instructions.
• Clean the K-Cup® pod holder; see K-Cup® pod holder care
instructions.
• The brewer may need to be descaled. If you have repeated
the descale procedure on your brewer two times and it is
still only brewing a partial cup, contact Customer Service.
Brewer Does Not Have Power or Shuts Off
• Brewer does not have a power button. To turn the brewer
on, press any button or open the handle. The brewer
automatically turns off after 5 minutes of inactivity.
• Plug brewer into its own outlet. If the electric circuit is
overloaded with other appliances, your brewer may not
function properly. The brewer should be operated on its
own circuit, separate from other appliances.
• If the brewer still doesn't have power, contact
Customer Service.
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