Toto Washlet SG Instruction Manual page 29

Troubleshooting
Rear and Front Cleansing, Wand
Trouble
● Can you operate with the control panel? (Check while sitting on the toilet seat.)
➞ Check "Is the remote control working?"
● When the temperature is low, it takes time for the wand to come out after the
remote control button is pressed because the water must be warmed up fi rst.
● Did you sit on the toilet continuously for 2 hours or longer? (If so, operation is
stopped for safety purposes.)
➞ Stand up from the seat and then use again.
● If the water supply pressure drops signifi cantly, for example if water is used
elsewhere or if there is a water failure, the function may stop for safety.
The wand (or
➞ Disconnect the power plug and wait about 10 seconds before inserting it
cleansing water)
again.
does not come out
➞ Switch the breaker on the distribution board to OFF and wait about 10
seconds before inserting it again. (Concealed power connection type)
If the same symptom reappears ➞There may be a malfunction. Consult
with the contact listed on the back cover of this manual.
The seat switch may have diffi culty detecting some sitting postures.
●
➞ Sit back on the toilet seat.
● Are you using a toilet seat cover, a toilet lid cover or
a seat for infants?
➞ Remove any covers. When using a seat for infants
or a soft highchair, remove after each use.
● Has a water failure occurred?
➞ Press the [STOP] button and wait until water service is restored.
The wand extends
● Is the shutoff valve closed?
but the cleansing
water does not come
● Is the Wand clogged?
out /The cleansing ➞ Please perform Descaling mode.
water pressure is
● Is the water fi lter drain valve clogged with foreign matter?
weak
➞ Clean the filter.
● Is the water pressure set to a low level?
● Is the water temperature set to "OFF" or a low level?
The cleansing water
● When the temperature of the water supply or the bathroom is low, the water
is cold
temperature may be low when fi rst sprayed.
● Rear, rear soft and front cleansing stop automatically after 5 minutes of
continuous use.
After that, the POWER LED (green) and the ENERGY SAVER LED (green)
on the display of the main unit fl icker for about 60 sec. in order to prepare hot
water.
Stops in the middle
➞ Wait until the LEDs on the display of the main unit light up solidly and then
of use
press the button again.
● Does the seat switch have diffi culty detecting?
➞ Sit back on the toilet seat. If you get up slightly from the seat, or sit forward
on the seat, the seating switch may temporarily stop detecting your
presence.
● Water comes out from the area around the wand for several seconds after
Water comes out
you sit and stand up from the toilet seat.
unexpectedly from
● Has the CLEAN indicator lit up in a cycle?
the wand
•
The wand is cleaned with [ewater+].
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Warm Air Drying
Trouble
The dryer
● Is the remote control preset temperature set to a low level?
temperature is low
● The feature stops automatically after 10 minutes of continuous use.
Stops in the middle
● Does the seat switch have diffi culty detecting?
of use ➞ Sit back on the toilet seat. If you get up slightly from the seat, or sit forward on
the seat, the seating switch may temporarily stop detecting your presence.
Toilet Seat and Toilet Lid (AUTO OPEN/CLOSE)
Trouble
● Is "AUTO OPEN/CLOSE (LID)" set to "OFF"? ➞Set to "ON".
● Does the body sensor have diffi culty detecting?
➞ Remove any dirt that is on the body sensor.
Even when set to "ON", AUTO OPEN/CLOSE (LID) is not performed for
●
about 15 seconds after the toilet seat or toilet lid is closed.
•
When the toilet lid is closed by hand
(To make the Washlet more user-friendly, a time interval is set from when the
lid is closed to when it will open next.)
➞ Leave the bathroom, and then after 15 seconds or more, approach the
toilet bowl.
● Detection by the body sensor may be diffi cult when the room temperature
exceeds 30°C.
The toilet lid does not
➞ Open and close manually.
open automatically
● Is "AUTO OPEN WAITING TIME" set to 30s or 90s?
● After the power plug is inserted, the toilet lid does not open automatically for
about 10 to 60 seconds.
➞ Open and close by hand.
● After switching the breaker on the distribution board to ON, the toilet lid does
not open automatically for about 10 to 60 seconds.
Open and close by hand. (Concealed power connection type)
➞
● Is a toilet seat or lid cover installed?
➞ Remove any covers.
● Is "AUTO OPEN/CLOSE (LID)" set to "OFF"?
➞ Set to "ON".
● When you do not sit on the toilet seat, or when the time spent sitting on the
toilet seat or standing in front of it is 6 seconds or less, the toilet seat and
The toilet lid does not
toilet lid close after about 5 minutes.
close automatically
● If they do not close automatically even though "AUTO OPEN/CLOSE (LID)"
is set to "ON", the body sensor may be detecting incorrectly.
➞ If there is a reflective object in front, such as a mirror or glass, move the
reflective object or use a curtain or other object to block it.
● Is the sensor directly exposed to sunlight?
Do not directly expose the sensor to sunlight, because it may cause
➞
incorrect detection.
The toilet lid opens
● Is there a heater within the detection range of the body sensor?
on its own
➞ Do not place within the detection range of the sensor.
● Is a urinal or wash basin also installed in the bathroom?
➞ The sensor may detect someone using the urinal, causing the toilet lid to
open or close.
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