Troubleshooting - Instant Pot DUO NOVA Series User Manual

Troubleshooting

Register your product today at instantpot.com/support/register. To contact
Customer Care, call 1 800 828
chat instantpot.com/#Chat.
Problem
Difficulty
closing lid
Difficulty
opening lid
Inner pot is
stuck to lid when
cooker is opened
Steam leaks from
side of lid
7280, email support@instantpot.com or
Possible Reason
Sealing ring not properly
installed
Float valve in the
popped-up position
Contents in cooker are
still hot
Pressure inside the
cooker
Float valve stuck at the
popped-up position due
to food debris or residue
CAUTION
Cooling of inner pot
may create suction,
causing inner pot to
adhere to the lid
Sealing ring damaged or
not installed properly
Lid not closed properly
Sealing ring rack is
warped or off-centre
Food debris attached
to sealing ring
Inner pot rim may be
misshapen
Reposition sealing ring, ensure it is snug behind
sealing ring rack
Gently press the float valve downward with a long
utensil
Turn steam release handle towards "Venting"
position, then lower lid onto cooker base slowly,
allowing heat to dissipate
Release pressure according to recipe; only open
lid after float valve has dropped down
Ensure steam is completely released by quick
releasing pressure, then press float valve
gently with a long utensil. Open lid cautiously.
Thoroughly clean float valve, surrounding area,
and lid before next use.
Contents may be under pressure. To avoid scalding injury, do
not attempt to force lid open.
To release the vacuum, turn steam release handle
towards "Venting" position
Replace sealing ring
Open then close lid
Remove sealing ring from lid, check sealing ring
rack for bends or warps, contact Customer Care
Remove sealing ring and clean thoroughly
Check for deformation and contact Customer
Care
Solution
47