Instant Pot DUO NOVA Series User Manual page 49

Error Codes
Problem
Error code
appears on
display and
cooker beeps
continuously
If the problems persist or for any service issue, contact an authorized service representative
at support@instantpot.com or by creating a support ticket instantpot.com/support.
DO NOT ATTEMPT TO SERVICE THE APPLIANCE YOURSELF.
Possible Reason
C1
C2
C6 Faulty sensor
C6H
C6L
Temperature is too high
because inner pot is not
placed in the cooker
base
C5
Temperature is too high
because there is no
water in inner pot
Heat element has failed
C7
or Not enough liquid
NoPr
Steam release handle is
in the "Venting" position
Lid is not in the correct
Lid position for the selected
program
High temperature
detected at bottom
OvHt /
of inner pot; cooker
Burn /
automatically reduces
Food burn
temperature to avoid
overheating
Pressure has
accumulated during a
PrSE
non-pressure cooking
program
Solution
Contact Customer Care.
Press Cancel and wait for heating element to
cool; ensure there are no foreign objects in
cooker base; insert or reposition inner pot in
cooker base and re-enter commands.
Check for scorching on bottom of inner pot;
remove if necessary.
Add thin, water-based liquid to inner pot
based on size:
3 Qt - 1 cup | 6 Qt - 1 1/2 cups
8 Qt - 2 cups
Contact Customer Care
Add thin, water-based liquid to inner pot
based on size:
3 Qt - 1 cup | 6 Qt - 1 1/2 cups
8 Qt - 2 cups
Turn steam release handle to "Sealing"
position.
Open and close the lid.
Do not use a lid when using Sauté.
Starch deposits at the bottom of the inner pot
may have blocked heat dissipation.
Turn the cooker off, release pressure
according to the recipe, and inspect the
bottom of the inner pot.
Turn steam release handle to "Venting"
position.
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