Programming Troubleshooting - Assa Abloy Emtek EMPowered Manual

Programming Troubleshooting

Symptom
Lock does not respond
- door is open and
accessible.
Lock does not respond
- door is locked and
inaccessible.
Unit is on for a while
then shows no reaction.
Lights dim.
Unit Chimes to indicate
code acceptance, but the
door will not open.
Unit operates to allow
access, but will not auto-
matically re-lock
PIN Codes will not
register.
Upon entering a PIN
Code and pressing
key, the unit displays
"invalid code" error or
lock times out without
responding.
Upon entering a PIN
Code and pressing the
key, the red padlock
icon appears and there
are different tones.
The unit operates but it
makes no sound.
The unit responds "Low
Battery"
Upon entering a PIN
Code and pressing the
key, the unit responds
"Wrong number of digits".
*When batteries are replaced. Network Module locks have a real time clock that will be set through the User Interface (UI);
it is recommended to verify correct date and time particularly those locks operating under Daylight Saving Time (DST).
20
• Touchscreen becomes active when pressed with whole hand. Use larger area of the hand or fingers
and verify contact with at least 3 numbers.
• If touchscreen numbers are visible, check to see if they respond when pressed.
• Check batteries are installed and oriented correctly (polarity) in the battery case.
• Check batteries are in good condition; replace batteries* if discharged.
• Check to see if touchscreen harness is fully connected and not pinched.
• Batteries may be completely discharged.
• Apply 9V Battery to terminals below the touchscreen for backup power option.
• Batteries do not have enough power. Replace Batteries*.
• Check door gaps for any foreign objects between door and frame.
• Check that the wire harness is firmly connected to the PCB.
• Check to see if Auto Re-lock Mode is enabled.
• Disable Auto Re-lock Mode to lock the door (automatically).
• If low battery indicator is lit (see below), change batteries*.
• PIN Codes must consist of 4 to 8 digits to register.
• The same PIN Code cannot be used for multiple users.
• Registration/management of PIN Codes is set by the authority of the
Master PIN Code, which is set first.
• Contact the Master user.
• User Codes must be entered within 5 seconds (while touchscreen is active) or process will have to be
restarted.
• Check or gear cannot be used as part of the PIN Code.
• Lockout Mode is enabled.
• Only the Master user can enable/disable Lockout Mode.
• Contact the Master user.
• Check to see if the lock is set to Lockout Mode.
• Setting/managing Lockout Mode is done through Master PIN Code only.
• Contact the Master user.
• Check to see if Silent Mode is enabled (see Feature #4)
• This is the alert to replace the batteries. Replace all four (4) batteries*
with new AA Alkaline batteries.
• The digits entered were incorrect or incomplete. Re-enter the correct code
followed by the check key.
Suggested Action