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Instrument Arrival
Thermo Scientific
Electronic equipment carriers that specialize in the handling of delicate machinery ship the
TSQ Quantum XLS or TSQ Quantum GC system to your site. Occasionally, however,
equipment is damaged in transit.
Take the following precautions when receiving material:
• Check carefully for obvious damage or evidence of rough handling.
• Note any apparent external damage on all copies of the receiving documents and describe
briefly the extent of the damage. Have the driver acknowledge your observations by
signing (or placing initials) next to your comments to signify agreement.
• To report the damage, contact the Traffic Department, telephone [1] (408) 965-6000, at
the Thermo Fisher Scientific office in San Jose, California, United States.
Note Freight insurance requires that obvious damage be noted on the receiving
documents.
For domestic shipments, instruments are shipped by one of the following methods:
• FOB (freight on board) San Jose, California, United States
• FOB destination
If the system is damaged in transit, the method of shipment determines who is responsible for
filing a claim against the carrier. If the instrument shipping container, Shock Watch, or other
indicator shows any evidence of damage or mishandling during shipment, do not open the
container. Call your Thermo Fisher Scientific representative for further instructions.
Most systems are shipped FOB San Jose, and any damage incurred in shipment is the
responsibility of the purchaser and the carrier. However, Thermo Fisher Scientific San Jose
will assist with filing claims and (billable) repairs if necessary.
If the system is shipped FOB destination and is damaged, Thermo Fisher Scientific San Jose
files a claim against the carrier.
Note For domestic shipments, Thermo Fisher Scientific San Jose does not accept liability
for damage if materials are received with obvious damage and the damage is not recorded
on the receiving documents.
TSQ Quantum XLS and TSQ Quantum GC Preinstallation Requirements Guide
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