ProSoft Technology InRax MVI71-DNPSNET User Manual page 91

Support, Service & Warranty
6 Support, Service & Warranty
In This Chapter
How to Contact Us: Technical Support.................................................. 91
Return Material Authorization (RMA) Policies and Conditions............... 92
LIMITED WARRANTY........................................................................... 94
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
Product Version Number
1
System architecture
2
Network details
3
If the issue is hardware related, we will also need information regarding:
Module configuration and contents of file
1
Module Operation
o
Configuration/Debug status information
o
LED patterns
o
Information about the processor and user data files as viewed through and
2
LED patterns on the processor.
Details about the serial devices interfaced, if any.
3
6.1 How to Contact Us: Technical Support
Internet
Asia Pacific
+603.7724.2080, support.asia@prosoft-technology.com
(mailto:support.asia@prosoft-technology.com)
Languages spoken include: Chinese, English
Europe (location in Toulouse, France)
+33 (0) 5.34.36.87.20, support.EMEA@prosoft-technology.com
(mailto:support.emea@prosoft-technology.com)
Languages spoken include: French, English
ProSoft Technology, Inc.
September 22, 2008
Distributed Network Protocol Interface Module
Web Site: http://www.prosoft-technology.com/support
(http://www.prosoft-technology.com/support)
E-mail address: support@prosoft-technology.com
(mailto:support@prosoft-technology.com)
MVI71-DNPSNET ♦ PLC Platform
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