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User Guide – IRIScan™ Desk 5 / Pro 5
7.2 Undetected IRIScan™ Desk device
If the device keeps being undetected, follow these steps:
1.
On your desktop, go to the task bar and select Search Windows.
2.
Type in Device Manager, Enter.
3.
Make sure no exclamation mark appears besides one component, especially the Universal Serial Bus (USB) controller
configuration.
4.
If some exclamation mark appears, it means you need to update your Windows® OS. To do so, see the Windows®
instructions. Also see the
5.
If your Windows® seems up-to-date, visit our
Windows® device manager
System requirements
for minimum Windows® version.
website
for further assistance.
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