Polycom 311 Quick User Manual page 3

Instructions
ANSWERING A CALL (4 options):
Pick up the handset.
•
Press the Headset key
•
Press the Speaker key – OR-
•
Press the soft Answer key
•
PLACING A CALL (2 options):
Pick up the handset, press Headset , or
•
Speaker key
Dial number, and then press the Send soft
•
key
PERSONAL HOLD & RESUME
Holds call on your handset only.
While on an active call press the Personal
•
Hold key located on the left side of the
phone.
Press the same Hold key to resume call
•
before picking up the handset.
Call can also be resumed by using the soft
•
key labeled Resume.
UNIVERSAL OR PARK HOLD
Holds call on all handsets.
To place an active call on Hold 1 , Hold 2 ,
•
or Hold 3 press the P ark soft key located at
the bottom of your display screen.
The phone will place the call on the 1
•
available universal holding positions and
announce the location.
Call can be retrieved on any phone by
•
pressing the same Hold 1, Hold 2, or Hold
3 key.
MULTIPLE CALLS
While on an active call and an incoming call
•
comes in that you need to answer, press
that soft Answer key to answer the second
incoming call. * Your original call will be
placed on a local hold. to place your
current caller on hold.
If you do not want to answer incoming call,
•
press the Reject soft key. The call will
continue to ring on other handsets. If call
goes unanswered patient is sent to the
"open for business" voicemail greeting.
INTERCOM
Dial 8+Ext. # then press the soft Dial key to
•
use speakerphone or pick up the handset and
speak to your coworker.
The extension dialed will hear a notification
•
beep and then your voice.
st
If that extension is on an active call, the phone
•
will treat the intercom as another incoming
call which can be answered, rejected, or
ignored.
TRANSFERRING CALLS
While on a live call press the Transfer key.
•
The caller will be placed in a holding
•
pattern and begin hearing the hold music.
Dial the three-digit extension you want to
•
send the call to. (Note: A call can also be
transferred to a 10 digit external number if
sending to a cell or home number.)
If you want to talk to the person receiving
•
the transfer, wait for them to pick up and
explain that you will be transferring a call.
Press the Transfer key again to complete
•
the transfer.
If the receiving party does not want to
•
accept the call, press the soft Cancel key to
retrieve the call.
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