Polycom 311 Quick User Manual page 4

Instructions Continued
BLIND TRANSFER
While on a live call press the Transfer key.
•
The caller will be placed in a holding
•
pattern and begin hearing the hold music.
Dial the three-digit extension you want to
•
send the call to. (Note: A call can also be
transferred to a 10 digit external number
if sending to a cell or home number.)
Press the Transfer key to send the call
•
directly to the other extension or number.
CONFERENCE CALLS
When on a live call, select the More soft
•
key and then Conference soft key. You will
hear a dial tone. The caller will be placed
on hold.
Dial the 10-digit phone number or three-
•
digit extension of the third party you want
to conference into the call.
When the third party answers, press the
•
More key and then the Conference soft
key to put all three parties on the call
together.
Your display will show: Conference.
•
Press the End Call soft key to disconnect all
•
parties.
RECORD VOICEMAIL GREETINGS
Dial *86 on your Weave Phone and record your
•
greeting.
Login to your Admin Portal.
•
Click on the dropdown arrow next to 'Phone
•
System' from the menu on the left.
Select 'Voicemail Greetings'
•
Select the Mailbox you want to upload
•
greetings to.
9000 is the General Voicemail box
Or Select a personal extension number if you
want to upload your personal extension
voicemail.
Click to 'Add Greeting +'. Choose a file from
•
your media library or upload a file directly from
your computer.
Give you greeting a name.
•
Schedule when your greeting should play
•
choosing between: Open Hours, Lunch Hours,
Break (Staff Meeting) Hours, or Closed Hours.
*You can leave a greeting unassigned if you
want to use it for a later date, such as a
holiday, or unexpected closure.
Make sure that your office hours in you Weave
•
software settings have been set up. This is the
setting that controls when your different
voicemail greetings will be played.
LISTEN TO VOICEMAILS
To listen to general voicemails press the
•
Messages key on any phone or dial 9000.
It will inform you of any new voicemails and
•
play them.
To delete a voicemail after listening to it,
•
select option 7.
LISTEN TO PERSONAL VOICEMAILS
To listen to personal extension voicemail
•
Dial 9001.
You will be notified of any new voicemail
•
you have. The message will automatically
begin playing.
To delete a voicemail message press 7.
•
If you have any more questions,
please contact us at:
888-579-5668
support@getweave.com
weavehelp.com
weavehelp.com | 888.579.5668 | support@getweave.com