Device Driver/Special Operation Mode; Microsoft Windows; Obtaining The Software Download - Quantum QXS G2 Series Hardware Installation And Maintenance Manual

NOTE: Directly cabling to the CLI port is an out-of-band connection, because it communicates
outside of the data paths used to transfer information from a computer or network to the RAID
chassis (controllers).

Device Driver/Special Operation Mode

Certain operating systems require a device driver or special mode of operation. Product and vendor
identification information required for such setup is provided below.
Table 59 USB Vendor and Product Identification Codes
USB Identification Code Type
USB Vendor ID
USB Product ID

Microsoft Windows

Microsoft Windows operating systems provide a USB serial port driver. However, the USB driver
requires details for connecting to QXS-G2-312, QXS-G2-324, QXS-G2-412, QXS-G2-424, and
QXS-G2-484 systems RAID chassis. The QXS systems provides a device driver for use in the Windows
environment. The USB device driver and installation instructions are available via a download.

Obtaining the Software Download

If using Windows 10/Server 2016, the operating system provides a native USB serial driver that
supports the controller module's USB CLI port. However, if using an older version of Windows, you
should download and install the USB device driver, using the procedure below.
1 Verify that the management computer has Internet access.
2 For customer support, contact Quantum support.
3 Follow the instructions accompanying the device drive topic fro Microsoft Windows.
NOTE: More information about this product is available on the Service and Support website at
http://www.quantum.com/ServiceandSupport/Index.aspx. The Service and Support Website contains a
collection of information, including answers to frequently asked questions (FAQs). You can also access
software, firmware, and drivers through this site.
For further assistance, or if training is desired, contact the Quantum Customer Support Center:
United States
EMEA
APAC
Code
0x210c
0xa4a7
1-800-284-5101 (toll free)
+1-720-249-5700
+800-7826-8888 (toll free)
+49-6131-3241-1164
+800-7826-8887 (toll free)
+603-7953-3010
USB Device Connection 227