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Clearing Paper Jams
If a paper jams, [Paper Jam inside Printer] is displayed in the Printer Status Window. If it is difficult to understand the
procedures in the Printer Status Window, see the following sections to clear jams.
When removing the jammed paper, do not turn OFF the machine
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Turning OFF the machine deletes the data that is being printed.
If paper tears
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Remove all the paper fragments to prevent them from becoming jammed.
If paper jams repeatedly
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Tap the paper stack on a flat surface to even the edges of the paper before loading it into the machine.
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Check that the paper is appropriate for the machine.
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Check that no jammed paper fragments remain in the machine.
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If you use paper with a coarse surface, set [Paper Type] to [Rough 1 [60-104 g/m2]] or [Rough 2 [105-163 g/
m2]].
Printing from a Computer(P. 44)
Do not forcibly remove the jammed paper from the machine
●
Forcibly removing the paper may damage parts. If you are not able to remove the paper, contact your local
authorized Canon dealer or the Canon help line.
●
If you click [Troubleshooting Details], you can display the same troubleshooting methods that are described
in this manual.
Troubleshooting
Output tray
Paper Jams inside the Machine(P. 107)
Inside of the machine
Paper Jams inside the Machine(P. 107)
Drawer
Paper Jams inside the Machine(P. 107)
Available Paper(P. 122)
When a Problem Cannot Be Solved(P. 112)
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