Online Training Resources; Contacting Ruckus Customer Services And Support; What Support Do I Need; Open A Case - Ruckus Wireless Q910 User Manual

Online Training Resources

To access a variety of online Ruckus training modules, including free introductory courses to wireless networking essentials, site surveys, and
Ruckus products, visit the Ruckus Training Portal at https://training.ruckuswireless.com.

Contacting Ruckus Customer Services and Support

The Customer Services and Support (CSS) organization is available to provide assistance to customers with active warranties on their Ruckus
Networks products, and customers and partners with active support contracts.
For product support information and details on contacting the Support Team, go directly to the Support Portal using
support.ruckuswireless.com, or go to

What Support Do I Need?

Technical issues are usually described in terms of priority (or severity). To determine if you need to call and open a case or access the self-
service resources use the following criteria:
• Priority 1 (P1)—Critical. Network or service is down and business is impacted. No known workaround. Go to the Open a Case
section.
• Priority 2 (P2)—High. Network or service is impacted, but not down. Business impact may be high. Workaround may be available.
Go to the Open a Case section.
• Priority 3 (P3)—Medium. Network or service is moderately impacted, but most business remains functional. Go to the Self-Service
Resources section.
• Priority 4 (P4)—Low. Request for information, product documentation, or product enhancements. Go to the Self-Service
Resources section.

Open a Case

When your entire network is down (P1), or severely impacted (P2), call the appropriate telephone number listed below to get help:
• Continental United States: 1-855-782-5871
• Canada: 1-855-782-5871
• Europe, Middle East, Africa, and Asia Pacific, toll-free numbers are available at
Live Chat is also available.

Self-Service Resources

The Support Portal at https://support.ruckuswireless.com/contact-us
with your Ruckus products, including:
• Technical Documentation—https://support.ruckuswireless.com/documents
• Community Forums—https://forums.ruckuswireless.com/ruckuswireless/categories
• Knowledge Base
• Software Downloads and Release
• Security Bulletins—https://support.ruckuswireless.com/security
Q910-US00 User Guide
Part Number: P01-Q910-US00
https://www.ruckuswireless.com
Articles—https://support.ruckuswireless.com/answers
Notes—https://support.ruckuswireless.com/software

Contacting Ruckus Customer Services and Support

and select Support.
https://support.ruckuswireless.com/contact-us
offers a number of tools to help you research and resolve problems
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