Table of Contents
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INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your dealer with questions on installation, operation, or service.
NOTICE: DO NOT DISCARD THIS MANUAL
CASTILE PELLET INSERT APPLIANCE
MODEL(S):
CASTILEI-MBK
CASTILEI-PMH
CASTILEI-CSB
CAUTION
Check building codes prior to installation.
•
Installation MUST comply with local, regional, state
and national codes and regulations.
•
Consult local building, fire officials or authorities
having jurisdiction about restrictions, installation
inspection, and permits.
Installation and service of this appliance should be performed by
qualified personnel. Hearth & Home Technologies recommends
HHT Factory Trained or NFI certified professionals.
1
Owner's Manual
Operation & Care
R
7022-515I
If the information in these instructions is
not followed exactly, a fire could result
causing property damage, personal injury,
or death.
•
Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any other
appliance.
•
Do not over fire - If appliance or chimney connector
glows, you are over firing. Over firing will void your
warranty.
•
Comply with all minimum clearances to combustibles
as specified. Failure to comply may cause house fire.
WARNING
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
•
Do not touch glass until it is cooled
•
NEVER allow children to touch glass
•
Keep children away
•
CAREFULLY SUPERVISE children in same room as
fireplace.
•
Alert children and adults to hazards of high
temperatures
•
High temperatures may ignite clothing or other
flammable materials.
•
Keep clothing, furniture, draperies and other
flammable materials away.
CAUTION
Tested and approved for wood pellets and corn pellets.
Burning of any other type of fuel voids your warranty.
To obtain a French translation of this manual, please
contact your dealer or visit
Pour obtenir une traduction française de ce manuel, s'il
vous plaît contacter votre revendeur ou visitez
www.quadrafire.com
WARNING
NOTE
www.quadrafire.com
February 5, 2019
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Table of Contents
Related Manuals for Quadra-Fire CASTILE Series
Summary of Contents for Quadra-Fire CASTILE Series
- Page 1 Owner’s Manual Operation & Care INSTALLER: Leave this manual with party responsible for use and operation. OWNER: Retain this manual for future reference. Contact your dealer with questions on installation, operation, or service. NOTICE: DO NOT DISCARD THIS MANUAL WARNING If the information in these instructions is not followed exactly, a fire could result CASTILE PELLET INSERT APPLIANCE...
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Page 2: Sample Of Serial Number / Safety Label
CASTILE INSERT ITEM PART NUMBER and Welcome to the Quadra-Fire Family NOTE: Clearances may only be reduced by means approved by the regulatory authority having jurisdiction A. Sample of Serial Number / Safety Label LOCATION: Riveted to appliance behind left side panel. Remove cast side and swing label forward Test Lab &... -
Page 3: Table Of Contents
T. Thermostat Battery Replacement ... . . 16 U. Frequently Asked Questions ....17 Quadra-Fire is a registered trademark of Hearth & Home Technologies. February 5, 2019... -
Page 4: Warranty Policy
CASTILE INSERT B. Warranty Policy Hearth & Home Technologies LIMITED LIFETIME WARRANTY Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT gas, wood, pellet and electric hearth appliances that are purchased from an HHT authorized dealer. WARRANTY COVERAGE: WARRANTY PERIOD: distributor, whichever occurs earlier. - Page 5 CASTILE INSERT WARRANTY CONDITIONS: • This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites. • • This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance resides. •...
- Page 6 CASTILE INSERT This warranty is void if: • • • There is any damage to the appliance or other components due to water or weather damage which is the result of, but not limited LIMITATIONS OF LIABILITY • have other rights, which vary from state to state. EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY SPECIFIED HEREIN.
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Page 7: Listing And Code Approvals
NOTICE: This installation must conform with local codes. In the absence of local codes you must comply with the ASTM E1509- 2004, ULC S628-93, ULC/ORD-C-1482-M1990, (UM) 84-HUD The Quadra-Fire Castile Pellet Insert meets the U.S. Environmental Protection Agency’s emission limits for pellet appliances sold after May 15, 2015. -
Page 8: Glass Specifications
CASTILE INSERT C. Glass Specifications WARNING This appliance is equipped with 5mm ceramic glass. Replace glass only with 5mm ceramic glass. Please Fire Risk. contact your dealer for replacement glass. Hearth & Home Technologies disclaims any responsibility for, and the warranty will be voided D. -
Page 9: Operating Instructions
CASTILE INSERT User Guide Operating Instructions Fuel Material • Made from sawdust or wood by-products WARNING • Depending on the source material it may have a high or low ash content. Fire Risk. • Do not operate appliance before reading and Higher Ash Content Material understanding operating instructions. -
Page 10: Before Your First Fire
CASTILE INSERT G. General Operating Information Size • Pellets are either 1/4 inch or 5/16 inch (6-8mm) in 1. Thermostat Calls For Heat diameter The appliance is like most modern furnaces; when the • Length should be no more that 1-1/2 inches (38mm) thermostat calls for heat, your appliance will automatically •... -
Page 11: Starting Your First Fire
CASTILE INSERT H. Starting Your First Fire I. Fire Characteristics 1. A thermostat is required for proper operation of this A properly adjusted fire with the heat output control button appliance, except for corn. At this time, fill the hopper set on “HIGH”... -
Page 12: Ignition Cycles
CASTILE INSERT K. Ignition Cycles M. Restarting the Appliance 1. During each ignition cycle, it is normal to see some Restart Process smoke in the firebox. The smoke will stop once the fire 1. When the unit has run out of fuel and the “empty starts. -
Page 13: Thermostat Controls
CASTILE INSERT O. Thermostat Controls P. Thermostat Setup Options TEMPERATURE (HEAT / OFF) SWITCH: Setup options for how the thermostat will function are Set this switch to HEAT to control your appliance. The OFF performed using a menu on the display screen. position will disable the appliance. -
Page 14: Thermostat Operation Instructions
CASTILE INSERT ITEM #08 (TEMPERATURE DIFFERENTIAL): TEMPERATURE HOLD: • The thermostat works by turning your heating system Temperature hold is used for maintaining a fixed set on and off whenever the room temperature varies from temperature; once a HOLD is initiated, the thermostat will the desired set-point temperature. -
Page 15: Thermostat Other Features
CASTILE INSERT COPY PROGRAM FEATURE: KEYPAD LOCKOUT: SET TEMPERATURE There is the option to lock the front panel buttons to prevent Using similar instructions as PROGRAMS unauthorized tampering of your thermostat settings. the COPY button will allow a whole day of set program events to be copied to another day. -
Page 16: Thermostat Battery Replacement
CASTILE INSERT SOFTWARE RESET: CONNECT THERMOSTAT WIRES TO APPLIANCE: Software reset is used to erase ALL temperature events, There is a 4 screw terminal block located on the back lower and to return all user-adjustable software settings back to left corner of the stove directly above the power cord inlet. their original factory default settings. -
Page 17: Frequently Asked Questions
CASTILE INSERT U. Frequently Asked Questions ISSUES SOLUTIONS Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the sound produced by 1 Metallic noise. a furnace or heating duct. This noise does not affect the operation or longevity of your insert. -
Page 18: Maintenance And Service
CASTILE INSERT Maintenance and Service When properly maintained, your fireplace will give CAUTION you many years of trouble-free service. Contact your dealer to answer question regarding proper operation, Shock and Smoke Hazard troubleshooting and service for your appliance. Visit • Turn down thermostat, let appliance www.quadrafire.com/owner-resources to view basic... -
Page 19: General Maintenance And Cleaning
CASTILE INSERT a. There must not be any hot ashes in the firebox during B. General Maintenance and Cleaning cleaning so allow the appliance to completely cool. 1. Types of Fuel Frequent cleaning of the ash in the firebox will help Depending on the type of fuel you are burning will dictate slow down the build-up of ash in the exhaust blower how often you have to clean your fire pot. - Page 20 CASTILE INSERT 6. Cleaning Heat Exchanger Chambers 8. Cleaning the Exhaust Path • Frequency: Weekly or every 1 ton of fuel • Frequency: Every 25 bags or monthly or more • By: Homeowner frequently depending on ash build-up. The amount of ash buildup in the firebox will be a good •...
- Page 21 CASTILE INSERT 10. Soot and Fly Ash: Formation & Need for Removal 13. Cleaning Exhaust Blower - Requires No Lubrication in Exhaust Venting System. • Frequency: Yearly or as needed • Frequency: Yearly or more frequently depending on • By: Quality Service Technician/Homeowner ash build-up Remove left &...
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Page 22: Soot Or Creosote Fire Awareness
CASTILE INSERT C. Soot or Creosote Fire Awareness D. High Ash Fuel Content Maintenance • Frequency: When the ash build-up exceeds more The chimney should be inspected periodically during the heating season to determine if a creosote build-up has than half way up the fire pot. occurred. -
Page 23: Troubleshooting Guide
CASTILE INSERT Troubleshooting Guide With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a prob- lem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. - Page 24 CASTILE INSERT Symptom Possible Cause Corrective Action Slow or smoky start-up Dirty exhaust and/or venting system. Check for ash build up in appliance, (Cont’d) including behind rear panels, firebox, heat exchanger, exhaust blower and venting. Feed system fails to Out of fuel. Check hopper, fill with fuel.
- Page 25 CASTILE INSERT Symptom Possible Cause Corrective Action Convection blower fails to #1 snap disc defective. Replace snap disc. start. Blower not plugged in. Check that blower is plugged into wire har- ness. Blower is defective. Replace blower. Control box is defective. Replace control box.
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Page 26: Service Parts Replacement
CASTILE INSERT Service Parts Replacement A. Blower Replacement 2. Convection Blower Replacement 1. Combustion (Exhaust) Blower Replacement a. The blower is located at the bottom rear of the insert. If an outside air kit is also installed, you a. If you have adequate clearance you will not have will first need to remove the outside air flange to remove the panel set and disconnect flue, if not by removing the 2 screws using a Phillips head... -
Page 27: Baffle & Brick Replacement
CASTILE INSERT C. Re-installing Baffle & Brick Set B. Baffle & Brick Replacement 1. Place right brick in behind the right bracket, and then 1. Follow proper shutdown procedures in Section 10. slide to the left so the tabs are behind the center brick 2. - Page 28 CASTILE INSERT Re-installing Baffle & Brick Set (Cont’d) Lift brick, pull forward at an angle and drop down into notches Figure 28.4 Figure 28.1 Figure 28.2 Figure 28.3 7022-515I February 5, 2019...
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Page 29: Igniter Replacement
CASTILE INSERT D. Igniter Replacement E. Glass Replacement 1. Shut down the appliance by turning down the 1. Open the face and remove door from the appliance by thermostat and let the appliance completely cool down. lifting door off of hinge pin and lay on a flat surface face After the appliance has cooled down, unplug it and down. -
Page 30: Reference Materials
CASTILE INSERT Reference Materials A. Component Functions When describing the location of a component, it is always AS YOU FACE THE FRONT OF 1. Control Box THE APPLIANCE. a. The control box is located on lower right side of appliance, on top of the junction box. 7. - Page 31 CASTILE INSERT 15. Thermocouple 19. Snap Disc #3 (Burn Back Protector) 250°F The thermocouple is located on top of the fire pot inside Snap disc #3 is mounted on the back of the auger tube the thermocouple cover (ceramic protection tube). The in the center of the appliance and has a reset button.
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Page 32: Component Locations
CASTILE INSERT B. Component Locations 10 Heat Exchanger Tubes Cleaning Rods Figure 32.1 - Cleaning Rods & Heat Exchanger Tubes RIGHT SIDE Feed Motor Combustion Blower Vacuum Switch Leveling Bolt Convection Blower Figure 32.2 Control Box Red Call Light Fuse Power Cord Outlet Heat Output... -
Page 33: Service And Maintenance Log
CASTILE INSERT C. Service and Maintenance Log Date of Service Performed By Description of Service February 5, 2019 7022-515I... - Page 34 CASTILE INSERT Date of Service Performed By Description of Service 7022-515I February 5, 2019...
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Page 35: Exploded Drawings
CASTILE INSERT D. Exploded Drawings Castile Insert-B Service Parts Beginning Manufacturing Date: Feb 2011 Castile Pellet Insert Ending Manufacturing Date: Active CASTILEI-MBK, CASTILEI-PMH, CASTILEI-CSB CASTILEI-CWL (Feb 2011 Thru June 2011) Part number list on following pages. 02/19 February 5, 2019 7022-515I... -
Page 36: Service Parts List
CASTILE INSERT Castile Insert-B Service Parts Beginning Manufacturing Date: Feb 2011 E. Service Parts List Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor. - Page 37 CASTILE INSERT Castile Insert-B Service Parts Beginning Manufacturing Date: Feb 2011 Ending Manufacturing Date: Active 23.4 #23 Door Assembly 23.5 23.3 23.6 23.2 23.1 IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor.
- Page 38 CASTILE INSERT Castile Insert-B Service Parts Beginning Manufacturing Date: Feb 2011 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor.
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Page 39: Accessories
CASTILE INSERT Castile Insert-B Service Parts Beginning Manufacturing Date: Feb 2011 F. Accessories Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor. - Page 40 CASTILE INSERT Castile Insert-B Service Parts Beginning Manufacturing Date: Feb 2011 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor.
- Page 41 CASTILE INSERT Castile Insert-B Service Parts Beginning Manufacturing Date: Feb 2011 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor.
- Page 42 Hearth & Home Technologies 352 Mountain House Road Halifax, PA 17032 Division of HNI INDUSTRIES Please contact your Quadra-Fire dealer with any questions or concerns. For the number of your nearest Quadra-Fire dealer log onto www.quadrafire.com CAUTION DO NOT DISCARD THIS MANUAL...