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Water softener | softliQ:SD
Operation manual

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  • Page 1 We understand water. Water softener | softliQ:SD Operation manual...
  • Page 2 Sales Phone +49 9074 41-0 Technical Service Phone +49 9074 41-333 Fax +49 9074 41-120 Availability Monday to Thursday 7:00 am – 6:00 pm Friday 7:00 am – 4:00 pm Your local point of contact: see accompanying list of representatives Copyright The manufacturer reserves the copyright to this operation manual.
  • Page 3: Table Of Contents

    Table of contents Table of contents Set the blending valve ..........49 Table of contents ..............3 Installer level (code 005) ..........50 6.10 Sending an email if there is a malfunction ....52 About this instruction ..........4 Other applicable documents ........4 Cleaning, inspection, maintenance ......53 Target group ..............
  • Page 4: About This Instruction

    About this instruction About this instruction Other applicable documents The following documents also apply in the case of the softliQ:SD: ● For Grünbeck's technical service / authorised service company: Technical service manual of water softener softliQ:SD, order-no.: TD4-BS001 ● The manuals of all accessories used. Target group The intended audience for this manual is comprised of specialist installers and owner-users.
  • Page 5: Typographical Conventions

    About this instruction Typographical conventions The following typographical conventions are used in this instruction: Description Depiction Handling instruction Action One-step or chronological sequence of steps does not matter Handling instruction 1. First action multi-step and chronological sequence of a first step action steps important b second step 2.
  • Page 6: Type Plate

    About this instruction Type plate The type plate is located under the lid of the brine tank. Please specify the data shown on the type plate in order to speed up the processing of your enquiries or orders. ► Enter the necessary information in the table below to have it readily available whenever necessary.
  • Page 7: Safety

    Safety Safety WARNING: Contamination of drinking water due to incorrect handling. ● Risk of infectious diseases. ► Have the installation, commissioning and annual maintenance carried out by specialist installers. Safety measures ● Carefully read this manual before operating your product. ●...
  • Page 8: Technical Safety Instructions

    Safety Technical safety instructions This manual contains instructions that you must comply with for your personal safety as well as to avoid damage to property. The information and instructions are highlighted by a warning triangle and have the following structure: CAUTION: Type and source of danger.
  • Page 9: Responsibilities Of The Owner / User

    Safety Responsibilities of the owner / user Comply with the following instructions to ensure the proper and safe functioning of the product: ● Arrange for a specialist installer to carry out installation, start-up and maintenance. ● Have the product explained to you by the specialist installer. ●...
  • Page 10: Product Description

    Product description Product description Intended use ● The softliQ water softener may only and exclusively be used for the softening and partial softening of cold drinking water. ● The softliQ water softener protects water pipes and connected water-carrying systems from scaling or from malfunctions and damage caused by scaling. ●...
  • Page 11: Product Components

    Product description Product components Item Description Item Description Connection block Shut-off valve for raw water Blending valve Locking screw Shut-off valve for soft water Control (display) Brine tank lid Salt supply display sensor* Illuminated LED ring* Cover for connections (customer interface)* Water connection pipes Housing of technical equipment, upper part Housing of technical equipment, lower part...
  • Page 12: Functional Description

    Product description Functional description 3.3.1 Ion exchange process The softliQ water softener works according to the ion exchange process. The exchange of calcium and magnesium ions for sodium ions causes the water to become soft. Figure Explanation The exchanger contains ion exchanger resin in the form of small resin beads.
  • Page 13: Function

    Product description 3.3.2 Intelligence of the water softener softliQ:SD Based on the consumption values of the past 4 weeks, the system capacity is automatically adjusted to the individual water consumption of the owner / user. SoftliQ water softeners offer several selection options (= modes of operation). The factory setting is Comfort. In case of considerable fluctuations in the water consumption, however, it is possible to switch to the Power mode in the Settings.
  • Page 14: Additional Equipment Softliq:sd21 And Softliq:sd23

    Product description Additional equipment softliQ:SD21 and softliQ:SD23 3.5.1 Salt supply display Once per regeneration, a light sensor briefly checks the filling level of the regeneration salt. If the filling level is below the minimum, the control unit provides feedback in the form of a warning message.
  • Page 15: Accessories

    Product description Accessories You can retrofit accessories to your product. Please contact your local Grünbeck representative or Grünbeck’s headquarters in Hoechstaedt for details. Image Product Order no. Dosing computer EXADOS EK 6 115 100 Dosing computer EXADOS ES 6 115 200 Electronically controlled dosing technology for corrosion protection or to stabilise the total hardness.
  • Page 16 Product description Image Product Order no. Supplementary blending valve 187 870 To generate a second blending hardness (e.g. separate pipe to the kitchen, technical applications, etc.). Additional soft water outlet 187 875 To easily branch off a 0 °dH (0 °f, 0 mol/m³) pipe (e.g. for a separate pipe for technical applications, etc.). Hall cable with clip and pulse division 119 645 softliQ-EXADOS GSX, VGX...
  • Page 17: Inputs And Outputs Of The Control Unit

    Product description Inputs and outputs of the control unit The control unit features voltage-free inputs and outputs. The functions are described in chapter 6.9. 3.8.1 Data circuit board (only with softliQ:SD21 and softliQ:SD23) Item Description Item Description LAN connection iQ-Comfort 1 (for networking Grünbeck products) iQ-Comfort 2 Water sensor (digital input)
  • Page 18 Product description 3.8.2 Power circuit board (only with softliQ:SD23) WARNING: Fatal shock hazard. ● Contact with live parts may result in injury. ► Make sure that the product is in a voltage-free state (pull out the mains plug) before removing the protection against accidental contact. The power circuit board is located under the protection against accidental contact.
  • Page 19: Installation

    Installation Installation The installation of a water softener represents a major intervention into the drinking water system and only a specialist installer should install these systems. Item Description Item Description Safety device protectliQ Drinking water filter pureliQ:KD Garden water pipe Water withdrawal point EXADOS dosing computer softliQ insulation set...
  • Page 20: Requirements For The Installation Site

    Installation Requirements for the installation site Observe local installation directives, general guidelines and technical specifications. ● The installation site must be frost-proof and ensure the product is protected from chemicals, dyes, solvents and vapours. ● If the softened water is intended for human consumption in the sense of the German Drinking Water Ordinance, the ambient temperature must not exceed 25 °C.
  • Page 21: Check The Scope Of Supply

    Installation Check the scope of supply Item Description Item Description Water softener completely pre-assembled 2 Connection hoses Water test kit "total hardness“ Operation manual Connection block incl. - 2 inserts - 2 union nuts - 2 gaskets ► Check the scope of supply for completeness and damage. 21 | 80...
  • Page 22: Installing The Product

    Installation Installing the product WARNING: Danger of contaminated drinking water due to stagnation. ● Risk of infectious diseases. ► In accordance with VDI 6023, do not connect the product to the drinking water installation until directly before start-up. ► Only open the two valves on the connection block during start-up. ►...
  • Page 23 Installation 4.3.2 Installing the connection hoses 1. Unscrew both the screws at the side on the upper part of the housing for technical equipment. 2. Remove the upper part of the housing for technical equipment. 3. Observe the flow direction indicated by arrows on the connection block and on the control valve.
  • Page 24 Installation 4.3.3 Establish waste water connection as per DIN EN 1717 The duct connection facilitates DIN-compliant connection (refer to chapter 3.7). NOTE: Waste water backing up due to kinked hoses. ● Risk of water damage. ► Run the hoses to the drain with a downward slope and without kinks and bends. 1.
  • Page 25: Start-Up

    Start-up Start-up How to start up the product The start-up program assists you with starting up the softliQ water softener. You are guided through the start-up procedure step-by-step on the touchscreen display. Start-up is not fully automatic. ► Follow the instructions on the touchscreen display (see chapter 6). ●...
  • Page 26 Start-up 5.1.2 Program flow of the start-up program  1. Check the correct system connection. 2. Select the drain connection used.  3. Check whether the lines to the drain connection have been laid with a gradient. 4. Place the water sensor flat on the floor. ...
  • Page 27 Start-up  6. Set the time and date.  7. Determine the raw water hardness. a Contact your water supply company and ask them what the value is or b Measure the value using the supplied water test kit (refer to chapter 6.6). 8.
  • Page 28 Start-up  9. Open the raw water shut-off valve. 10. Open the soft water shut-off valve. Water flows through the flushing water hose to the drain. This is normal during start-up.  11. Start the ventilation program. » There is an automatic sequence of 9 program steps. »...
  • Page 29 Start-up 12. Adjust the blending valve as follows.  a Loosen the locking screw on the blending valve. b Close the blending valve completely (turn to the right).  13. Remove cold water at the water draw-off point. 14. Measure the soft water hardness (refer to chapter 6.6). 29 | 80...
  • Page 30 Start-up  15. Move the blending valve to the middle position. 16. Open the water draw-off point completely (let the water run).  17. Remove cold water and measure the soft water hardness.  18. Set the soft water hardness using the blending valve. Turning to the right (-) reduces the soft water hardness, turning to the left (+) increases it.
  • Page 31 Start-up  19. Observe the max. sodium concentration (refer to chapter 12.1). 20. Fix the locking screw.  21. Type the set soft water hardness into the display. 22. Close the water withdrawal point. 23. Look and check the connection points for leaks. 31 | 80...
  • Page 32 Start-up  24. Start the test regeneration. The test regeneration lasts approx. 12 minutes. ► Let the test regeneration run. » The start-up program is finished. 32 | 80...
  • Page 33 Start-up ► Check that the water sensor is lying flat on the floor. ► Fill in the start-up log (refer to chapter 13). » This completes the start-up. 5.1.3 Manual start of the start-up program Menu level>Start-up ► Press and hold for 2 seconds.
  • Page 34: Handing Over The Product To The Owner / User

    Start-up Handing over the product to the owner / user ► Explain to the owner / user how the water softener works. ► Use the manual to brief the owner / user, and answer any questions. ► Inform the owner / user about the need for inspections and maintenance. ►...
  • Page 35: Operation

    Operation Operation NOTE: The valves of the system are operated electrically. ● Water can flow to the drain if there is a power failure during regeneration. ► If there is a power failure, check your product and shut off the water supply, if necessary.
  • Page 36 Operation 6.1.2 Menu level To access a menu, tap the corresponding button. The selected button is displayed in yellow. In the menus, you can start actions or change settings. Figure Explanation Information This menu offers useful information on the water softener. Manual regeneration In this menu, you can manually start a regeneration.
  • Page 37 Operation Figure Explanation Current flow rate The current flow rate is displayed as a numerical value and in the form of a "tachometer" (blue-coloured circle segments). If the nominal flow of the system is exceeded, the circular segments appear in red. Function The selected mode of operation appears in a green circle segment.
  • Page 38: Menu Structure

    Operation 6.1.4 Operating elements Button Description Return to the basic display  and  Scroll through the menu level  and  Mark a selection, scroll to the menu items, select settings  Return to the previous menu level, cancel unwanted actions ✔...
  • Page 39 Operation Menu Menu items Values / settings Manual Press and hold button regeneration for 2 seconds to start. Settings Language German Danish English Italian French Russian (planned) Spanish Chinese (planned) Dutch Taiwanese (planned) Hardness unit °dH °f °e mol/m³ Date, time, time synchronisation Date, time Current time Current continent...
  • Page 40 Operation Menu Menu items Values / settings Audio signal release from … to … Illuminated LED ring – Water treatment + operation + malfunction function setting Operation + malfunction (SD21 and SD23) Malfunction Permanent light Deactivated Illuminated LED ring – Deactivated Activated Illuminated LED ring...
  • Page 41: Connection To Grünbeck Cloud

    Operation Connection to Grünbeck Cloud It is possible to control your softliQ water softener via a mobile device and to request information. To do this, the Grünbeck myProduct app must be installed on your mobile device. The connection between your water softener and the mobile device does not work directly, but via the Grünbeck Cloud.
  • Page 42 Operation You can register your product conveniently using the Grünbeck myProduct app. ► Call up Registration and Product registration in the device overview of the Grünbeck myProduct app. ► Enter your personal data. » Registration extends your warranty by 1 year. 6.3.2 Allow connection to Grünbeck Cloud Menu level>Settings>Cloud connection.
  • Page 43 Operation After the connection to the cloud is allowed and the connection to the router is established, the control unit automatically checks whether a new firmware update is available on the Cloud. This means that the latest security features and functions are always available. ►...
  • Page 44 Operation 4. Lead the Ethernet patch cable from below to the data interface board. 5. Plug the cable into the LAN connection (refer to chapter 3.8). 6. Create a strain relief by forming a loop. 7. Attach the upper part of the housing of the technical equipment. The Ethernet patch cable is routed out of the housing with the connection hoses.
  • Page 45 Operation The parameters Automatic Wi-Fi connection (WPS) and Wi-Fi search are irrelevant for the LAN connection. » The symbol appears in the basic display as soon as the LAN connection to the router is established. Connecting via Wi-Fi Menu level>Settings>Wi-Fi/LAN connection 1.
  • Page 46: Refilling Salt Tablets

    Operation Menu level>Settings>Cloud connection>Grünbeck Cloud-user account connection 3. Tap Pair. 4. Press and hold the button in the app for 2 seconds. » Your mobile device and your softliQ are now paired. Further information on the Grünbeck Cloud and the Grünbeck myProduct app can be found on the Internet at the following address: https://www.gruenbeck.de/en/become-a-water-expert/faq/ Refilling salt tablets...
  • Page 47: Starting A Manual Regeneration

    Operation Starting a manual regeneration Menu level>Manual regeneration A manual regeneration is necessary in the following cases: ● The product resumes operation after a longer period of standstill. ● After maintenance and repair work has been performed. ● After a longer power failure. Manual regenerations are always complete regenerations with maximum capacity figure.
  • Page 48 Operation b Fill the test tube up to the marking °f (x 0.1 = mol/m³) in order to determine the water hardness in °f, mol/m³ or mmol/l. 6.6.2 Determining the water hardness in °dH/°f 1. Add one drop of titration solution (1 drop = 1 °dH = 1 °f). 2.
  • Page 49: Select Regeneration Time

    Operation Select regeneration time Menu level>Settings>Regeneration time 1. Use ▲ and ▼ to select the desired function. ✔ 2. Confirm with 6.7.1 Setting the time of the fixed regeneration Select a time at which you have no water consumption for > 1 h, e.g. at 02:00 at night. 1.
  • Page 50: Installer Level (Code 005)

    Operation 5. Enter the set value in the control unit. Menu level>Water hardness The value is available in the Grünbeck myProduct app. Installer level (code 005) The settings described here may only be made by Grünbeck's technical service / authorised service company. Menu level>Information>Installer contact data 1.
  • Page 51 Operation Menu items Settings / remarks Fill operating water volume Start Fill the brine tank to a into brine tank minimum water level (e.g. after cleaning the brine tank). After completion, the factory setting is activated again. Start test regeneration Start Functional check of all components involved in the...
  • Page 52: Sending An Email If There Is A Malfunction

    Operation The following menu items are only available for softliQ:SD21 and softliQ:SD23: Menu items Settings / remarks Regeneration water delivery pump – factory Inputs and Programmable outputs output function* setting This setting must be made in connection with the regeneration water delivery pump available as an accessory (refer to chapter 3.7).
  • Page 53: Cleaning, Inspection, Maintenance

    Cleaning, inspection, maintenance Cleaning, inspection, maintenance WARNING: Risk of contaminated drinking water if the work is not carried out properly. ● Risk of infectious diseases. ► Pay attention to hygiene when working on the product. Inspection and maintenance of a water softener is prescribed in the DIN EN 806-5 standard. Regular maintenance ensures trouble-free, hygienic operation.
  • Page 54: Inspection

    Cleaning, inspection, maintenance Inspection Regular inspection increases the operational reliability of your product. ► Conduct an inspection at least every 2 months. To conduct an inspection, proceed as follows: 1. Check the soft water hardness (refer to chapter 6.6). 2. Check that there are sufficient salt tablets in the brine tank. The level of salt tablets in the brine tank must always be higher than the water level.
  • Page 55: Maintenance

    Cleaning, inspection, maintenance Maintenance 7.4.1 Semi-annual maintenance In order to carry out the semi-annual maintenance, proceed as follows: 1. Check the soft water hardness (refer to chapter 6.6). 2. Check that there are sufficient salt tablets in the brine tank. The level of salt tablets in the brine tank must always be higher than the water level.
  • Page 56 Cleaning, inspection, maintenance 7.4.2 Annual maintenance Carrying out annual maintenance work requires specialist knowledge. This maintenance work may only be performed by Grünbeck's technical service / authorised service company or by specialist installers trained by Grünbeck. The following points are included in addition to the six-monthly maintenance: Operating values 1.
  • Page 57: Consumables

    Cleaning, inspection, maintenance Consumables Product Order no. Regeneration salt tablets (25 kg) acc. to DIN EN 973 type A 127 001 Water test kit "Total hardness” 170 187 Spare parts For spare parts and consumables please contact your local representative. You can find these on the Internet at www.gruenbeck.de.
  • Page 58: Wearing Parts

    Cleaning, inspection, maintenance Wearing parts Wearing parts are listed below: ● Control valve: Gaskets, set of discs, injector and chlorine cell. Item Designation Item Designation Injector (with circlip) Chlorine cell (with circlip) Regeneration disc pair (with flow stabiliser) ● Brine valve: Gaskets and electrodes. Item Designation Item...
  • Page 59: Malfunction

    Malfunction Malfunction WARNING: Danger of contaminated drinking water due to stagnation. ● Risk of infectious diseases. ► Have malfunctions remedied immediately. The water softener softliQ indicates malfunctions on the display. As soon as a fault appears, the touch-screen display changes to the basic display and remains active until the fault is rectified.
  • Page 60 Malfunction 8.1.2 Error messages (red symbols) Display shows Explanation Remedy Only displayed if Check the electrical connection. detection is activated. Reset the clock of the water softener Water softener will if there is a power failure > 3 days perform a regeneration (refer to chapter 6.2).
  • Page 61 Malfunction Display shows Explanation Remedy Regeneration water Check the water supply. meter is not supplying Notify Grünbeck's technical service / any pulses. authorised service company. Connecting cable Water meter defective. regeneration defective Water supply interrupted. Minimum contact during Notify Grünbeck's technical service / salting not reached.
  • Page 62 Malfunction Fault messages that may occur during start-up Display shows Explanation Remedy Time monitoring of the Check that the shut-off valves on the venting (backwash) has connection block are open. tripped. No flow was detected at Error during commissioning the regeneration water (venting) meter.
  • Page 63: Other Observations

    Malfunction Other observations Observation Meaning Remedy No soft water Excessive water Restrict your water consumption to consumption the maximum flow rate permitted (water softener has (refer to chapter 11). exceeded its capacity). Start a manual regeneration (refer to chapter 6.5). Water softener does not Check the electrical connection.
  • Page 64: Shut-Down And Restart

    Shut-down and restart Shut-down and restart It is not necessary to put your product out of operation. Should you do so nevertheless, please take the information given in the present chapter into consideration. Shut-down In accordance with DIN 19636-100, your water softeners are regenerated after 4 days, even if the softening capacity has not yet been exhausted by that time.
  • Page 65: Dismantling And Disposal

    Dismantling and disposal Dismantling and disposal 10.1 Dismantling The work described herein represents an intervention into your drinking water system. Have this work performed by specialist installers only. 1. Close the raw water shut-off valve. 2. Open a water withdrawal point. 3.
  • Page 66: Disposal

    Dismantling and disposal 10.2 Disposal ► Comply with the applicable national regulations. 10.2.1 Packaging ► Dispose of the packaging in an environmentally sound manner. 10.2.2 Product If this symbol (crossed out waste bin) is on the product, European Directive 2012/19/EU applies to this product.
  • Page 67: Technical Specifications

    Technical specifications Technical specifications Dimensions and weights softliQ:SD18 softliQ:SD21 softliQ:SD23 System width [mm] System height [mm] System depth [mm] Connection height of control valve [mm] (soft water) Connection height of control valve [mm] (raw water) Height of safety overflow of brine tank [mm] Height with open lid [mm]...
  • Page 68 Technical specifications Connection data softliQ:SD18 softliQ:SD21 softliQ:SD23 Nominal connection diameter DN 25 (1" male thread) Min. drain connection. DN 50 Rated voltage range 100 - 250 Rated frequency [Hz] 50 - 60 Rated consumption (during regeneration, temporarily) Softening power consumption, if display, Wi-Fi and <...
  • Page 69: Other Information

    Other information Other information 12.1 Sodium content in the water When softening water by 1 °dH (0.18 mmol/l), the sodium content increases by approx. 8.2 mg/l. The German Drinking Water Ordinance specifies that the sodium content of drinking water must not exceed 200 mg/l. ►...
  • Page 70: Operation Log

    Operation log Operation log Water softener softliQ:SD___ Serial no.: ________________ Start-up log Customer Name: Address: Installation / accessories Drinking water filter (make / type): Drain connection acc. to DIN EN 1717 Floor drain available Safety device Regeneration water lifting system Make: Dosing Active agent:...
  • Page 71: 1St Maintenance

    Operation log 1st maintenance Operating values Raw water hardness measured / set Soft water hardness measured / set Soft water hardness 0 °dH inspection Operating pressure [bar] Reading of residential water meter [m³] Soft water volume meter [m³] Regeneration counter Read out error memory Error Date...
  • Page 72: 2Nd Maintenance

    Operation log 2nd maintenance Operating values Raw water hardness measured / set Soft water hardness measured / set Soft water hardness 0 °dH inspection Operating pressure [bar] Reading of residential water meter [m³] Soft water volume meter [m³] Regeneration counter Read out error memory Error Date...
  • Page 73: 3Rd Maintenance

    Operation log 3rd maintenance Operating values Raw water hardness measured / set Soft water hardness measured / set Soft water hardness 0 °dH inspection Operating pressure [bar] Reading of residential water meter [m³] Soft water volume meter [m³] Regeneration counter Read out error memory Error Date...
  • Page 74: 4Th Maintenance

    Operation log 4th maintenance Operating values Raw water hardness measured / set Soft water hardness measured / set Soft water hardness 0 °dH inspection Operating pressure [bar] Reading of residential water meter [m³] Soft water volume meter [m³] Regeneration counter Read out error memory Error Date...
  • Page 75: 5Th Maintenance

    Operation log 5th maintenance Operating values Raw water hardness measured / set Soft water hardness measured / set Soft water hardness 0 °dH inspection Operating pressure [bar] Reading of residential water meter [m³] Soft water volume meter [m³] Regeneration counter Read out error memory Error Date...
  • Page 76: 6Th Maintenance

    Operation log 6th maintenance Operating values Raw water hardness measured / set Soft water hardness measured / set Soft water hardness 0 °dH inspection Operating pressure [bar] Reading of residential water meter [m³] Soft water volume meter [m³] Regeneration counter Read out error memory Error Date...
  • Page 77: Ec Declaration Of Conformity

    EC Declaration of Conformity EC Declaration of Conformity In accordance with the Radio Equipment Directive 2014/54/EU, Appendix IV This is to certify that the system designated below complies with the safety and health requirements of the applicable European Directives in terms of its design, construction and execution. This certificate will become invalid if the system is subjected to unauthorised modification.
  • Page 78: Index

    Index Index Blending valve ............. 49, 56 Operation ................64 Brine tank lid ..............46 Power mode..............13 Connection block ............... 22 Connection hoses .............. 23 Control unit ............14, 17, 52, 56 Raw water ..............28, 69 Regeneration agent ............9 Regeneration water ............
  • Page 80 Grünbeck Wasseraufbereitung GmbH Josef-Grünbeck-Str. 1 89420 Hoechstaedt GERMANY +49 9074 41-0 +49 9074 41-100 info@gruenbeck.com For more Information go www.gruenbeck.com to www.gruenbeck.com...

This manual is also suitable for:

Softliq:sd18Softliq:sd21Softliq:sd23

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