Mechanical; Power; Networking - FLIR PTU-5 User Manual

D - Troubleshooting
This appendix presents common mechanical, power, and networking challenges and resolutions, and
also provides information about contacting FLIR Technical Support.
D.1 - Mechanical
After powering on, the PTU stops moving with a grinding noise.
• If you have a payload attached:
- The payload may be too heavy. Try moving the payload closer to the center of rotation of the
affected axis and/or reducing the payload weight.
- The movement settings may be too aggressive. Reduce the upper speed limit and/or accelera-
tion.
• If you do not have a payload attached, contact FLIR Technical Support.
D.2 - Power
The PTU-5 reset movements are different than other PTU models.
This is normal behavior; the PTO does not return to 0,0.
D.3 - Networking
Unable to determine the PTU IP address to access the onboard Web page.
• If you are running Windows, use the PTU Finder tool included on the CD that shipped with your PTU.
• If you are not running Windows, attach a serial device to the PTU host port and then issue the NI
command to query the IP address of the PTU.
PTU-E46 Web page controls are sluggish.
• Adjust the speeds and/or step size by clicking the Set Arrow Step Size or Set Arrow Speed headers in
the PTU Control Web page, as described in the Pan-Tilt E Series Command Reference Manual.
• Try closing other programs on your computer to free up resources.
Copyright 2017, FLIR Commercial Systems, Inc.
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