Call Management; Conference Calling; Voicemail Setup - Polycom VVX Series Quick Reference Manual

Using the Polycom VVX Series Phone
Placing a Call
First, dial number. Then pick up handset.
For hands-free speakerphone – Dial number, then press SPEAKER button
or press DIAL softkey.
Answer a Call
Pick up handset
For hands-free speakerphone - press the ANSWER softkey or press the
SPEAKER button.
Dial a Number from Your Directories
From Home View, select DIRECTORIES, then select CONTACT DIRECTORY.
Select contact, then the number from Contact Information Screen
Dial a Number from Your Recent Calls
From Home View, select DIRECTORIES, then select RECENT CALLS.
Press SORT or to sort and order calls; Press TYPE or
only certain calls,
Select a call record to call the person
Placing a Call on Hold
From Lines, Calls, or Active Call view, press the HOLD softkey or function
button.
To retrieve the call, press RESUME softkey or HOLD function button again.
Call Park/Call Park Retrieve
(NOTE: Call Park places a call on hold so that other users assigned to Call
Park service can retrieve that call from any phone in office)
To Park: Press HOLD and then *68, or just press PARK softkey (The PARK
sofkey does the same thing as HOLD and *68)
Enter the extension where the call will be parked, then press #.
To Retrieve; Pick up Handset, press *88 or the RETRIEVE softkey
Enter the extension where the call was parked then #.
Transferring a Call
Announced Transfer
Press the TRANSFER softkey or function button to place active call on
hold.
Dial the number where you want to transfer the call
Once the third party answers, announce the call and press TRANSFER
softkey or function button
Blind Transfer
Press the TRANSFER softkey or function button to place active call on
hold.
Press BLIND softkey (If you don't see BLIND, press MORE softkey)
Dial the number where you want to transfer the call.
Transfer to Voicemail
Press the TRANSFER softkey or function button to place active call on
hold.
Next enter *55 and dial the party's extension, then #.
To Mute a Call
Press MUTE function button to silence your phone's mouth piece and
speaker.
To turn Mute off, MUTE function button again.
Listening to Voice Mail
Press MESSAGES from Home View or press MESSAGES function button.
Press MESSAGE CENTER, then CONNECT. Your phone will ring your Voice
Portal.
to display
Website: https://enterprise.spectrum.com/support/user-guides.html
Enter your passcode, then #. Follow voice prompts to listen
to/delete/save messages.
3-Way Conferencing
Place the first call.
Press the CONFRNC softkey to place the next call and dial the number.
The active call will be on hold.
(NOTE: If you don't see CONFRNC softkey, press MORE softkey)
After the second call answers, press the CONFRNC softkey again to join all
parties in the conference.
All parties will be disconnected when you exit the call.
Press END CALL to remove you from the call, but keep the other
Ø
participants connected.
Press MANAGE to manage each participant.
Ø
Tap SPLIT to end the conference and hold all participants.
Ø
Forwarding Calls
Press the FORWARD softkey from Home or Lines view.
Select Forwarding type, and enter the number where you want your calls
forwarded and press ENABLE softkey.
CALLS FORWARDED will be displayed on LCD screen.
To turn off Call Forwarding, press FORWARD from Home or Lines view
Select Forwarding type, and press DISABLE softkey.
Voice Mail Set Up
Record Name
1. Press MESSAGES from Home View or press MESSAGES function
button. Press MESSAGE CENTER, then CONNECT.
2. Enter your PIN provided on your "User List and Login Credentials."
(NOTE: Press *, if you need to access another voicemail box)
3. Press #. Follow prompts to set a new PIN, then press #.
4. Follow prompts to verify the new PIN, then press #.
5. Follow prompts to record a name announcement, then press #. At
the tone, say the name of the group or a brief two or three word
description and press #.
(NOTE: this is a name announcement and not one of the two main voice mail
greetings supplied with the service.)
5. You will be asked if you are satisfied with your name recording. If yes,
press *. If no, follow prompts to re-record.
6. Press 1 to access your Voice Mail box.
Record Busy Greeting
A busy greeting plays when your phone is in Do Not Disturb mode or
unplugged.
1. Press 2. Then, press 1. Wait for the tone, and then record your "busy
greeting."
2. Press # immediately after finishing.
3. Press 2 to listen to your greeting or press * to get back to the
previous menu.
Record No Answer Greeting
1. Press 3. Then, press 1. Wait for the tone, and then record your "no
answer greeting."
2. Press # immediately after finishing.
3. Press 2 to listen to your greeting or press * to get back to the
previous menu.