Arris SURFboard SBG6950AC2 User Manual page 20

You may have to provide the HFC MAC ID listed on the Wi-Fi cable modem label.
Your service provider may allow for automatic activation, which automatically launches
the service provider's special website on your computer when you open a web browser.
Note: If you are a subscriber with Comcast, click or type
activate your Wi-Fi cable modem. Call Comcast Customer Support at 1-800-Xfinity
(1-800-934-6489) if you encounter any issues with the activation.
3. After your Wi-Fi cable modem is activated (or provisioned), open a web browser (such as
Internet Explorer, Google Chrome, Firefox, or Safari) on your computer.
4. Type a valid URL (such as www.surfboard.com) in the address bar and then press
The ARRIS website should open. If the website did not open, please contact your service
provider for assistance.
5. Check that the Power, Send/Receive, and Online front panel LEDs on your Wi-Fi cable
modem light up in sequential order. See
information.
•
If all three LEDs did not light up solid and you also do not have an Internet connection,
you may have to contact your service provider to reactivate your Wi-Fi cable modem
or check for signal issues.
•
If you still cannot connect to the Internet, please call ARRIS Technical Support at
1-877-466-8646 for assistance.
PN 365-095-31684 x.2
Copyright 2018, ARRIS Enterprises, LLC. All rights
Chapter 4: Installing the Wi-Fi Cable Modem
Front Panel
SBG6950AC2, SBG7400AC2, & SBG7600AC2 Wi-Fi Cable Modems User Guide
reserved.
xfinity.com/activate
(page 13) for additional LED status
to
.
Enter
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