Information And Assistance - Seco SM-C12 User Manual

1.2 Information and assistance

What do I have to do if the product is faulty?
SECO S.p.A. offers the following services:
•
SECO website: visit http://www.seco.com
solve the problem.
•
SECO Sales Representative: the Sales Rep can help to determine the exact cause of the problem and search for the best solution.
•
SECO Help-Desk: contact SECO Technical Assistance. A technician is at disposal to understand the exact origin of the problem and suggest the correct
solution.
E-mail: technical.service@seco.com
Fax (+39) 0575 350210
•
Repair center: it is possible to send the faulty product to the SECO Repair Centre. In this case, follow this procedure:
o Returned items must be accompanied by a RMA Number. Items sent without the RMA number will be not accepted.
o Returned items must be shipped in an appropriate package. SECO is not responsible for damages caused by accidental drop, improper usage, or
customer neglect.
Note: Please have the following information before asking for technical assistance:
- Name and serial number of the product;
- Description of Customer's peripheral connections;
- Description of Customer's software (operating system, version, application software, etc.);
- A complete description of the problem;
- The exact words of every kind of error message encountered.
1.3 RMA number request
To request an RMA number, please visit SECO's web-site. On the home page, please select "RMA Online" and follow the procedure described.
An RMA Number will be sent within 1 working day (only for on-line RMA requests).
SM-C12
SM-C12 User Manual - Rev. First Edition: 1.0 - Last Edition: 1.0 - Authors: S.B. and L.G - Reviewed by N.P. - Copyright © 2019 SECO S.p.A.
to receive the latest information on the product. In most of the cases it is possible to find useful information to
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