Troubleshooting - StarTech.com Thunderbolt 3 Series User Manual

Troubleshooting

If you are experiencing device detection issues, there are some
quick tests that you can complete to narrow down the source of
the issue.
Update your computer to use Thunderbolt 3
Visit http://thunderbolttechnology.net/updates
•
your computer in the list of affected computers. To update
your computer, follow the instructions on the website or
contact your computer's manufacturer.
Verify that your components are Thunderbolt compliant
A 50 cm StarTech.com cable is included in the box. However,
•
if you're using a different cable, make sure that you are using
a Thunderbolt 3 certified cable.
Make sure that the port on your computer is Thunderbolt 3
•
compliant. Thunderbolt 3 uses the USB-C connector type, but
not all USB-C connectors are compatible with Thunderbolt
3. If you are using a USB-C port that is not Thunderbolt 3
compliant, switch to a port that is Thunderbolt 3 compliant.
Make sure that your peripheral is Thunderbolt compliant. If
•
you're not sure, check with the manufacturer.
Test the Thunderbolt peripheral
Use a second Thunderbolt peripheral, and see if it works.
•
Ideally, the second peripheral is one that you know works
in other setups. If the second peripheral works in the
current setup, then there is probably an issue with the first
Thunderbolt peripheral.
Use the Thunderbolt peripheral with a second setup. If it
•
works in the second setup, then there is probably an issue
To view manuals, videos, drivers, downloads, technical drawings, and more visit www.startech.com/support
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