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Service Information
In This Chapter
This chapter includes the following sections:
Troubleshooting Checklist
Routine maintenance to this openGear
card, the following basic troubleshooting checklist may help identify the source of the problem. If the
module still does not appear to be working properly after checking all possible causes, please contact
your openGear
the "Contact Us" section at the end of this manual.
9021 Owner's Manual • • • • (V 1.1)
•
Troubleshooting Checklist
•
Warranty and Repair Policy
TM
TM
products distributor, or the Technical Support department at the numbers listed under
Visual Review Performing a quick visual check may reveal many problems, such
1.
as connectors not properly seated or loose cables. Check the module, the frame, and
any associated peripheral equipment for signs of trouble.
Power Check Check the power indicator LED on the distribution frame front
2.
panel for the presence of power. If the power LED is not illuminated, verify that the
power cable is connected to a power source and that power is available at the power
main. Confirm that the power supplies are fully seated in their slots. If the power
LED is still not illuminated, replace the power supply with one that is verified to
work.
Reseat the Card in the Frame Eject the card and reinsert it in the frame.
3.
Check Control Settings Refer to the Installation and Operation sections of the
4.
manual and verify all user-adjustable component settings.
Input Signal Status Verify that source equipment is operating correctly and that a
5.
valid signal is being supplied.
Output Signal Path Verify that destination equipment is operating correctly and
6.
receiving a valid signal.
Module Exchange Exchanging a suspect module with a module that is known to
7.
be working correctly is an efficient method for localizing problems to individual
modules.
product is not required. In the event of problems with your
Page 18 of 22
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