Troubleshooting - Kanguru U2D2-7 User Manual

5. Troubleshooting

Symptom
There is no display
on the LCD or the
unit doesn't power
on.
The duplicator
doesn't recognize the
Source device.
The duplication
process finishes
successfully but the
Target devices are not
readable.
The failure rate is
high.
Some Target devices
aren't being copied
to.
Possible Cause
The internal power
switch is set to off.
The power voltage on
the duplicator doesn't
match the voltage of the
power outlet.
The duplicator
was stored in cold
temperature.
The Source device is not
connected securely to
the Source port.
The Source device is
defective.
Your Source is a USB
flash drive that has
unwritten sectors.
There were issues that
occurred when running a
Brief Copy.
The data did not copy
over accurately.
The "Read Error Skip"
or "Write Error Skip"
settings are enabled.
Your Target devices'
quality is poor.
There are errors on the
Source device.
The duplication process
was started before the
device was recognized.
Your Target devices'
quality is poor.
Recommended Solution
Check the switch located on the back of the
duplicator, near the power supply and make sure that
it is switched to the On position.
Adjust the switch located on the back of the
duplicator, near the power connector, to the local
voltage rating.
If the duplicator was stored in a location where
temperatures dropped below 32°F (0°C) within the
past 24 hours, leave the system in a warm room with
a temperature of at least 65°F (19°C) for 4 hours
prior to turning it on.
Make sure that the device is connected, securely to
the Source port. The Source port is the top-left most
port and is marked with a label.
Run the "Verify Source" function to confirm that
the source is readable. If the device does not pass
the "Verify Source" check, try duplicating using a
different Source device.
Unwritten sectors on the Source can result in read
errors. Run the "Rebuild Source" function and then
try duplicating again.
Change the "Copy Mode" to Full Copy. This Copy
Mode will take longer to complete, but it will resolve
most data related issues.
Run the "Compare" function to check that the data
on the Targets and Source are identical.
It is possible that the skipped data is causing this
issue. Make sure that "Read Error Skip" and "Write
Error Skip" are turned off.
Try using a higher-quality brand of USB devices.
Run the "Verify Source" function to confirm that
the source is readable. If the device does not pass
the "Verify Source" check, try duplicating using a
different Source device.
Make sure that the Green indicator LED is lit next
to every inserted Target device before starting a
duplication job.
Try using a higher-quality brand of USB devices.
17
Troubleshooting