Your Warranty - EcoSmart AB Series Installation, Operation And Maintenance Manual

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Your Warranty

your ecoSmart fire is covered by a transferable limited warranty and
a solid service and support network should you need it. At the fire
company Pty Ltd, we believe in supplying you with the best, most user
friendly fireplace and providing you with the means to keep it that way.
Many aspects of the EcoSmart Fire are hand-produced, hand-finished
and use natural materials, which makes them subject to variations in
finish and size.
Length of warranty
TWO YEAR WArrAnty
from dAte of PurchASe
on StAinLeSS SteeL PArtS
incLuding rAW, LiniShed And
PoWder coAted.
ONE YEAR WArrAnty from
dAte of PurchASe on miLd
SteeL incLuding PoWder
coAted And chrome PLAted,
cement, gLASS, LeAther,
fABric And mdf (PAinted or
cement rendered).
chips and scratches are not
covered by warranty. natural
variation in color, texture
and porosity may occur with
concrete composite products
and are considered inherent and
valued qualities of the material.
non-structural hairline cracks
are possible and shall not be
considered a manufacturing defect.
the Warranties set out are express Warranties given by the
manufacturer and are in addition to the rights and remedies which
are conferred upon consumers by the competition and consumer
Act 2010 of the commonwealth and other commonwealth, State or
territory legislation.
Service under the warranties set out above must be provided by
The Fire Company Pty Ltd Authorised Customer Service Centre
which shall provide service during their normal working hours.
This warranty certificate along with proof of date of purchase
must be produced when making any claim.
firSt nAme
LASt nAme
emAiL
city
country
www.ecosmartfire.com
the fire company Pty Ltd
undertakes to:
repair or, at our option, replace
without cost to owner either for
materials or labour, any part that
is found to be defective.
StAte ZiP
All of our pieces will mature and age over the course of time, through
natural processes associated with use and with heat and flame.
these changes are an essential part of the dynamic of the piece. the
fire company Pty Ltd reserves the right to make minor amendments
without prior notice.
the express warranties do not include:
A. Service calls to:
1. correct the installation of the fire.
2. instruct you how to use the fire.
B. repairs when the ecoSmart fire has been used in other than
normal domestic/commercial use or when not used in accordance
with the installation, operating and maintenance manual.
C. repairs when the ecoSmart fire parts or models have been
modified or altered in any way that has not been approved in writing by
the fire company Pty Ltd.
D. repairs when the fire has been dismantled, repaired or serviced by
anyone other than an authorised representative of the fire company Pty Ltd.
E. Pick up and delivery.
F. normal maintenance as required in the installation, operating and
maintenance manual supplied with the ecoSmart fire.
G. transportation or traveling costs involved in the repair when
the appliance is installed outside the fire company Pty Ltd's
AuthoriSed cuStomer SerVice centreS's normal service area.
H. damage to the fire caused by accident, misuse or Act of god.
I. Any incidental shipping or holding costs to deliver your fire or
parts to an Authorized customer Service centre.
dAte of PurchASe
PurchASed from
PrimAry uSe
modeL nAme
SeriAL numBer
You will find this on the dataplate on the side of the burner.
for warranty claims please contact your local distributor. if there is not
a local distributor in your country please visit www.ecosmartfire.com
to source the details of the country closest to you.
*do not return this form to the fire company Pty Ltd, please retain for
your own reference.
e-NRG Bioethanol is the only fuel to use in this appliance.