Troubleshooting - Billion BiPAC 7300GX User Manual

If your ADSL Router is not functioning properly, you can refer first to this chapter for simple
troubleshooting before contacting your service provider or Billion support. This can save
you time and effort but if symptoms persist, consult your service provider.
Problems starting up the router
None of the LEDs
are on when you
turn on the router.
You have forgotten
your router
and/or password
Problems with the WAN Interface
Initialization of the
PVC connection
("linesync") failed.
Check the connection between the adapter and the router. If
the error persists, you may have a hardware problem. In this
case you should contact technical support.
Try the default login and password, please refer to Chapter
login 3. If this fails, you can restore your router to its factory
settings by holding the Reset button on the back of your
.
router for 6 seconds or more.
Ensure that the telephone cable is connected properly from
the ADSL port to the wall jack. The ADSL LED on the front
panel of the router should be on. Check that your VPI, VCI,
encapsulation type and type of multiplexing settings are the
same as those provided by your ISP. Reboot the router . If
you still have problems, you may need to verify these
settings with your ISP.
Chapter 6

Troubleshooting

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