Trouble Shooting - Alcatel Speed Touch PC Installation Manual

Trouble Shooting

F
Always unplug the power cord from the PC before installing the ADSL
modem card!
F
Power down mode does not turn off the power to the PCI card slot – you must
turn off and unplug the power cord form the PC before installing the ADSL
modem card!
If there is no Diagnostic icon on the taskbar
1. Restart the PC system.
2. If your system's OS is Windows 95, you must up-grade the DUN to version 1.3.
The Dun up-grade is contained on the installation CD-ROM.
3. Un-install the drivers using the utility described in the appendix of the installation
manual.
4. Re-install the drivers. Make sure you are selecting the correct driver for the
Operating system used
If there are two Diagnostic icons on the taskbar
1. You have inadvertently installed two drivers. Run the Un-install utility
Is the NIC achieving ADSL connection?
1. If the Line is connected, the modem should already be connected to the TelCo after
the driver has installed successfully.
2. If the Diagnostic Icon flashing Black/Yellow but never connects:
•
The ADSL line is installed Pin assignment may be wrong – Pin 2&3 vs 1&4
• Check with your ISP or TelCo for the physical wire connection
• You may have a bad connection on the telephone jacks
• You may have a bad telephone cord
•
There may be some problem on the analog circuit of the modem.
• Visually check whether there is any obvious component problem or other
damage on the ADSL circuit board.
3. If the Diagnostic Icon never flashing Black/Yellow, but always stoys on Red:
• Check whether the ADSL line is properly connected between the telephone jack
on the back of the Modem Card and the telephone jack from the TelCO.
• Using the ADSL Diagnostic Icon to run the Diagnostic software
• If all the 5 test passed, the digital circuit is OK. The problem may come from
the Analog Circuit
• If any of the 5 test failed, the digital circuit is defective.
• Return the PCB.
4. If the Diagnostic Icon shows hardware defective:
• Return the PCB.
5. If the modem successfully connected to the TelCO but repeatedly starts to
reconnect in a very short time.
• The ADSL line may be too close to outside "noise" (radio frequency)
interference.
•
You may have a bad component – Return the PCB.
Alcatel Speed Touch PC
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