Trividia True Metrix Air Owner's Booklet page 52

3. Meter Bluetooth Smart feature is enabled but test
result was not received by mobile device.
Reason
Mobile Device
containing App linked to
the meter not turned on.
Bluetooth Smart on the
mobile device is turned
off.
Meter not linked with
specific mobile device.
Meter and mobile
device are too far apart.
Mobile device does
not support Bluetooth
Smart
App not compatible
with Bluetooth Glucose
profile
7
Note: Any interruption in transmission may cancel the
transfer of test results from meter to the mobile
device. Results are re-transmitted the next time a
data transfer is started.
Use contact information on cover for assistance.
Troubleshooting (cont.)
Action
Turn on the mobile device.
Turn on Bluetooth Smart on
the mobile device.
Link (pair) meter with mobile
device.
Bring mobile device and meter
within 10 feet of each other.
Unable to use with mobile
device.
Download compatible mobile
App.
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