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CHAPTER
4
MAINTENANCE &
TROUBLESHOOTING
Clean the Camera Lenses
Depending on the environment, the AutoCube camera lenses can become dirty
with dust and/or grease. To clean the lenses use compressed air to blow off dust
and debris. If more cleaning is necessary use isopropyl alcohol (or similar solution)
applied with an optical grade cleaning cloth.
Troubleshooting
Problem
Image is frozen in AutoCube
application.
Cannot detect object.
Cannot set measurement area.
Must reset measurement area
when re-launching the
application.
Forgot your AutoCube account
ID and password.
Application gets stuck then
does not recognize the
connected device.
App status shows disconnected.
AutoCube 8200 User Guide
Solution
Close the application, unplug and re-plug the USB cable
for the camera, then restart the AutoCube application.
•
Object is too dark.
•
Object is too shiny.
•
Object is too big.
•
Object is not in the measurement area.
•
Object is transparent
•
Ground plane surface is too reflective or transparent.
•
Ground place surface is not flat enough.
Be sure that the measurement area is empty when
launching the application.
Click on "Forgot your password?" or "Can't access your
account?" on the AutoCube Registration login page.
Follow the instructions.
Close the application, unplug and re-plug the camera,
then restart if the software. If this continues, restart the
PC.
The app is not able to connect to the cloud. Check your
Internet connection.
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