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Dealer Support Requirements Continued
• Have the tools necessary to troubleshoot the issue. This may include, but
is not limited to: laptop, crossover cable, meter, meter leads, analog
telephone (for faxing-related issues, imageRUNNER 1435iF only),
technical documentation, diagnostic software, flashing software and
utilities. Not having these tools can affect or limit the ability to troubleshoot
a technical issue. The TSC reserves the right to terminate the call until
proper tools are obtained, or until the technician is prepared to
troubleshoot the issue. See
Series Service Manual for a list of equipment and special tools required to
service these devices.
• If a ticket is left open and a solution has been confirmed, the technician
should close the ticket on e-Support and indicate the resolution details.
This information is helpful and enables a Support Specialist to assist other
callers who may experience the same problem.
imageRUNNER 1400 Series Service Guide
Revision 3
imageRUNNER 1400 Series Service Guide
Servicing Notes
and the imageRUNNER 1400
July 2015
Page 42
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