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D. Remote Support Service
Remote support service consists of the iWEMC (imageWARE Enterprise
Management Console).
1. imageWARE Enterprise Management Console and Plug-ins
imageWARE Enterprise Management Console is a web-based network
device management utility that enables centralized installation and
management of network devices installed across enterprises.
imageWARE Enterprise Management Console provides the customer with
the ability to discover devices, view device status, manage device settings
using tasks, and notify end-users of device errors via e-mail. The
capabilities of imageWARE Enterprise Management Console are
expanded using optional plug-in applications.
The imageWARE Enterprise Management Console and many plug-ins are
available at no charge. The imageWARE Enterprise Management
Console and optional plug-ins are available for the customer and/or dealer
through Canon U.S.A.'s
only
www.support.cusa.canon.com.
2. Content Delivery System
The imageRUNNER 1400 series does not support Content Delivery
System over the Internet.
The imageRUNNER 1400 series supports Local Content Delivery System,
which requires that a Local CDS server is installed at the customer site
and on the same network as the device.
Note: The dealer must have a technician register a firmware update on
the Local CDS server. For more information, see the Content Delivery
System Operation Manual and the imageRUNNER 1400 Series Service
Manual.
imageRUNNER 1400 Series Service Guide
Revision 3
www.imageware.com
through
Canon
imageRUNNER 1400 Series Service Guide
website or to the dealer
U.S.A.'s
e-Support
Center
website
July 2015
Page 16
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