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Procedure
1. Turn on the Polycom Studio USB video bar and press the Reset button on the bottom of the USB
video bar for 10 seconds.
The LED lights start out chasing white, then turn to solid amber.
The Polycom Studio USB video bar clears all saved settings and logs and reboots.
Restoring the defaults unpairs the remote control. Re-pair the remote control after the Polycom Studio
USB video bar reboots.
Reset Polycom Studio to Factory Settings
You can reset the Polycom Studio USB video bar to factory settings if persistent issues remain after
troubleshooting.
Resetting the USB video bar to factory settings unpairs the remote control. You must re-pair the remote
control with the Polycom Studio USB video bar after you reset the system.
Procedure
1. Unplug the Polycom Studio USB video bar to turn it off.
2. Find the reset pinhole on the bottom of the USB video bar.
3. Use a pin or paperclip to press and hold the reset button and plug in the USB video bar at the
same time to turn it on.
The Polycom Studio USB video bar reboots with pulsing amber LED lights.
The Polycom Studio USB video bar rolls back to the factory software version and loses all configuration
and logs.
Pair the Bluetooth Remote Control with Polycom
Studio
If you reset or restore your Polycom Studio USB video bar or replace the remote control, you must pair
the remote control to the USB video bar.
The process may take several tries if you don't get the corresponding LEDs of each step.
Procedure
1. Optional: If you want to replace an old remote control, remove the battery to disable it.
2. Press and hold the Connect button on the bottom of the USB video bar until the LEDs blink blue
in the middle with a notification sound.
The LED lights blink blue in the middle during the pairing process.
3. Long press Mute
The middle LED lights keep solid blue for three seconds with a notification sound.
Polycom, Inc.
on the remote control.
Troubleshooting
15
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