Overview - Cisco Unified 500 Series Getting Started

Duration of Hardware Warranty
One (1) Year
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within
ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual
delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly
from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
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Overview

This section provides overview and detailed information about the Cisco Unified Communications
500 Series for Small Business (Cisco Unified 500 Series).
The Cisco Unified 500 Series product family is an all-in-one, simple, smart, and affordable unified
communications solution designed specifically for growing businesses with 8 to 50 employees. Each
configuration of Cisco Unified 500 Series is tied to a maximum number of supported users and
includes relevant licenses for call control, voice messaging, and Cisco Unified IP Phones.
The Cisco Unified 500 Series family consists of the following two platforms:
• 8- and 16-user platform
• 32- and 48-user platform
The 8- and 16-user platform includes 8 switched Power-over-Ethernet (PoE) ports, 4 foreign exchange
stations (FXS) ports, 4 foreign exchange office (FXO) or 2 ISDN BRI ports for international
deployments, voice messaging, automated attendant, a music-on-hold (MoH) audio port, a WAN
Ethernet uplink port, an Ethernet expansion port, and a console/aux port.
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number
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