Table of Contents
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G
S
ETTING
TARTED
Cisco Unified Communications 500 Series
INCLUDING LICENSE AND WARRANTY
1
Cisco One-Year Limited Hardware Warranty Terms, page 2
Overview, page 3
2
Equipment, page 11
3
Install Cisco Unified 500 Series Chassis and Power Supply, page 16
4
Ground the Chassis, page 26
5
Connect Power, page 28
6
Power Up the System, page 29
7
8
Create Initial Software Configuration, page 30
9
Install a Cisco Catalyst Express 520 for a Cisco Unified 500 Series, page 32
10
Connect Interfaces and Devices, page 39
11
Verify Communications, page 41
Modify the Software Configuration, page 42
12
Obtaining Documentation, Obtaining Support, and Security Guidelines, page
13
50
G
UIDE
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Table of Contents
Related Manuals for Cisco Unified 500 Series
Summary of Contents for Cisco Unified 500 Series
- Page 1 Connect Power, page 28 Power Up the System, page 29 Create Initial Software Configuration, page 30 Install a Cisco Catalyst Express 520 for a Cisco Unified 500 Series, page 32 Connect Interfaces and Devices, page 39 Verify Communications, page 41...
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Page 2: Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download your warranty and license agreements from Cisco.com. -
Page 3: Overview
8 to 50 employees. Each configuration of Cisco Unified 500 Series is tied to a maximum number of supported users and includes relevant licenses for call control, voice messaging, and Cisco Unified IP Phones. - Page 4 Figure 1 shows the typical deployment of a Cisco Unified 500 Series in a Cisco Smart Business Communications System. The Cisco Smart Business Communications System is a unified communications solution for small businesses that provides voice, data, video, security, and wireless capabilities while integrating with existing desktop applications like calendar, e-mail, and Customer Relationship Management (CRM).
- Page 5 12 FXO or 6 BRI Table 2 lists the labels and descriptions for the WAN, LAN, and other interfaces, along with the values for these interfaces in the preconfigured software configuration on the Cisco Unified 500 Series. Note Table 2, all slot or ports are numbered from right to left, unless otherwise noted.
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Page 6: Music-O N-Hold (Moh) Port
0/2/0 to 0/2/3 (Factory Option) VIC: FXS* VIC3-2FXS/DID and 0-1 port 0/2/0 to 0/2/1 VIC-4FXS/DID and 0-3 VIC3-4FXS/DID and 0-3 port 0/2/0 to 0/2/3 T1/E1 VWIC2-1MFT-T1/E1 port 0/3 * Only one optional VIC can be factory-installed in a Cisco Unified 500 Series. - Page 7 255.255.255.0 Software Components The Cisco Unified 500 Series is shipped with a factory-installed software configuration for a basic IP telephony system. This system enables phone users to make and receive calls using the preconfigured numbers on their IP phones within minutes after connecting the Cisco Unified 500 Series to the Ethernet and their IP phones to the platform.
- Page 8 Table 5 summarizes the software components of the Cisco Unified 500 Series. Table 5 Cisco Unified 500 Series Software Components Software Component Description Benefits Cisco Unified Entry-level call processing All files and configurations for IP Communications Manager system that provides a wide...
- Page 9 Table 5 Cisco Unified 500 Series Software Components (continued) Software Component Description Benefits Cisco Secure VPN Carries private data over a public Most cost-effective method to network and extends remote provide increased VPN access to users over a shared throughput with minimal effect infrastructure.
- Page 10 License Support Table 6 lists the maximum number of phones and devices supported in Cisco Unified CME, based on licensing and organized by model. Table 6 Cisco Unified CME License Support Cisco Unified CME Maximum Devices (Wired and Cisco Unified 500 Series Model...
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Page 11: Equipment
Table 7 lists the maximum numbers of mailboxes supported on the Cisco Unified 500 Series, based on licensing and organized by model. Table 7 Cisco Unity Express License Support General Delivery Mailboxes Cisco Unified 500 Series Model Mailboxes (GDMs) UC520-8U-4FXO-K9... - Page 12 • PC with Microsoft Internet Explorer 6.0 or later, for using web-based system management tools Front Panel View Figure 2 Figure 4 for views of the front panels of Cisco Unified 500 Series 8- and 16-user models and Figure 3 Figure 5...
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Page 13: Console/Aux Port
Figure 2 Cisco Unified 500 Series with FXO Ports (8- and 16-user model) Cisco Unified 500 Series Figure 3 Cisco Unified 500 Series with FXO Ports (32- and 48-user model) Cisco Unified 500 Series Music-on-hold (MoH) port WAN port Console/Aux port... -
Page 14: Bri Port
Figure 4 Cisco Unified 500 Series with BRI Ports (8- and 16-user model) Cisco Unified 500 Series Music-on-hold (MoH) port Expansion port Console/Aux port FXS ports Power over Ethernet (PoE) ports (Optional) One factory-installed VIC or T1/E1 VWIC Compact flash slot... - Page 15 Cisco Product Identification Tool The Cisco Product Identification tool provides detailed illustrations and descriptions showing where to find serial number labels on Cisco products. It includes the following features: • A search option that allows browsing for models using a tree-structured product hierarchy •...
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Page 16: Table Of Contents
The Regulatory Compliance and Safety Information document for Cisco Unified 500 Series contains translations of the warnings that appear in this guide. For safety information you must know before working on a Cisco Unified 500 Series, see the Regulatory Compliance and Safety Information document at Cisco.com. -
Page 17: Warning Definitions
Warning Definitions Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. - Page 18 Warning To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. Statement 1021 Warning Hazardous network voltages are present in WAN ports regardless of whether power to the unit is OFF or ON.
- Page 19 Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Statement 1040 Warning This equipment must be installed and maintained by service personnel as defined by AS/NZS 3260. Incorrectly connecting this equipment to a general-purpose outlet could be hazardous.
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Page 20: Installation Guidelines
• Temperature does not exceed 104˚F (40˚C), humidity does not exceed 85 percent, and altitude at the installation site is not greater than 10,000 feet (3049 meters). Desktop Installation When installing a Cisco Unified 500 Series and power supply on a desktop, observe the following precautions: Caution The Cisco Unified 500 Series installation must allow unrestricted airflow for cooling. -
Page 21: Wall-Mounting The Cisco Unified 500 Series (8- And 16-User Models Only)
Wall-Mounting the Cisco Unified 500 Series (8- and 16-user models only) You can mount the Cisco Unified 500 Series and power supply for the Cisco Unified 500 Series to a wall or other vertical surface. Warning This unit is intended to be mounted on a wall. Please read the wall mounting instructions carefully before beginning installation. - Page 22 Figure 6 Wall-Mount Holes on Bottom of Cisco Unified 500 Series 8.318 in. (21.127 cm) Front panel Mounting-screw holes Step 2 Align the mounting-screw holes with a wall stud, or use wall anchors. a. For attaching to a wall stud, use two #10 wood screws (round- or pan-head) with #10 washers, or two #10 washer-head screws.
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Page 23: Rack-Mount The Cisco Unified 500 Series
Position the end nearest the power cable at the top. Rack-Mount the Cisco Unified 500 Series Note The Cisco Unified 500 Series and power supply can be installed in 19-inch racks only, and can only be front mounted. Attach Brackets for Rack-Mounting To attach the brackets to the Cisco Unified 500 Series, perform the following steps. - Page 24 Step 1 Attach the mounting brackets to the sides of the Cisco Unified 500 Series chassis as shown in Figure 8, using the screws provided. Use four screws on each side. Use a number 2 Phillips screwdriver to install the bracket screws.
- Page 25 Use a number 2 Phillips screwdriver to install the bracket screws. Figure 10 Assembling Rack-Mount Kit for the Power Supply Installing the Cisco Unified 500 Series and Power Supply in a Rack To mount the chassis and power supply in a 19-inch rack, perform the following steps. Warning To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable.
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Page 26: Ground The Chassis
If you are deploying a single integrated wireless access point, connect the antenna to the front panel before you mount the Cisco Unified 500 Series on a wall. It is difficult to attach an antenna after the platform is mounted to a wall. - Page 27 Warning This equipment needs to be grounded. Use a green and yellow 14 AWG ground wire to connect the host to earth ground during normal use. Statement 190 To connect the chassis to a reliable earth ground, perform the following steps. Step 1 Strip one end of the ground wire to the length required for the ground lug or terminal.
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Page 28: Connect Power
Figure 12 Attaching the Ground to Chassis (32- and 48-User Model) Grounding lug Step 4 Connect the other end of the ground wire to a known reliable earth ground point. If there is any doubt as to the reliability of the ground point, contact a licensed electrician for assistance. Connect Power Warning Only trained and qualified personnel should be allowed to install, replace, or service this... -
Page 29: Power Up The System
Verify that the AC power cord is connected to the power supply. Step 2 There is no external Power On/Off switch on the power supply. To power up the power supply and the Cisco Unified 500 Series, connect the power cord plug to a grounded AC outlet. -
Page 30: Create Initial Software Configuration
Step 3 Verify the LED indicators on the front panel of the Cisco Unified 500 Series, as required. See Figure Figure 13 Cisco Unified 500 Series: LEDs S Y S P O E W L A N Solid green Online... - Page 31 “Install a Cisco Catalyst Express 520 for a Cisco Unified 500 Series” section on page • To connect the Cisco Unified 500 Series to a WAN, PSTN, or ISDN or to connect devices such as wireless access options, phones, and PCs, see the “Connect Interfaces and Devices”...
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Page 32: Warning Definitions
“Installation Guidelines” section on page The warnings in this chapter are translated into different languages in the Regulatory Compliance and Safety Information for the Catalyst Express 520 Switches document on Cisco.com. This section contains basic installation information including the following: •... - Page 33 Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.
- Page 34 Warning Ethernet cables must be shielded when used in a central office environment. Statement 171 Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Statement 1001 Warning Read the installation instructions before connecting the system to the power source.
- Page 35 Warning For connections outside the building where the equipment is installed, the following ports must be connected through an approved network termination unit with integral circuit protection: 10/100/1000 Ethernet. Statement 1044 Warning When installing or replacing the unit, the ground connection must always be made first and disconnected last.
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Page 36: Installation Guidelines
• The heat sinks and the bottom of the Cisco Catalyst Express 520 switch might be hot to the touch if the switch is operating at its maximum temperature 113˚F (45˚C) and is in an environment that exceeds normal room temperature (such as a closet, a cabinet, or a closed or multirack assembly). -
Page 37: Desktop Installation
• Cabling is safely away from other devices that might damage the cables. Desktop Installation When installing a Cisco Catalyst Express 520 on a desktop, table, or shelf, observe the following precautions: Warning The plug-socket combination must be accessible at all times because it serves as the main disconnecting device. -
Page 38: Connect Switch To A Cisco Unified 500 Series
After the Cisco Catalyst Express 520 switch successfully completes POST, disconnect the power cord from the AC outlet and connect the switch to the Cisco Unified 500 Series. For detailed instructions on using the Cisco Catalyst Express 520 switch, see the User Guide for the Catalyst Express 520 Switches at the following URL: http://www.cisco.com/en/US/products/ps7238/tsd_products_support_series_home.html... -
Page 39: Connect Interfaces And Devices
If necessary, use an RJ45-to-RJ45 Ethernet cable to connect the Ethernet port of the PC on which the Cisco Configuration Assistant is installed to a PoE port on the front panel of the Cisco Unified 500 Series to which this switch is connected. - Page 40 For connecting to an ISDN line: Connect an RJ-45 cable to one of the BRI or T1/E1 PRI ports on the front panel of the Cisco Unified 500 Series and connect the other end of the cable to a PC or hub or to a ISDN wall jack.
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Page 41: Verify Communications
Step 2 For connecting to a fax: Connect an RJ-11 cable to one of the FXS ports on the front panel of the Cisco Unified 500 Series. Connect the other end of the cable to a fax unit. Step 3 For analog lines only: Connect an RJ-11 cable to one of the FXS ports on the front panel of the Cisco Unified 500 Series. -
Page 42: Information About The Software Configuration
Step 4 Test the PSTN by using a cell phone to place a call to a Cisco Unified IP phone that is connected to this Cisco Unified 500 Series. Step 5 Test the AA and voice mail by using a cell phone to place a call to an unattended Cisco Unified IP phone that is connected to this Cisco Unified 500 Series. -
Page 43: Default Software Configuration
Before deploying the system at the customer site, use the Cisco Configuration Assistant to create and save the initial configuration by accepting the default values. To stage a single-site key system configuration, change the Voice System Type setting from PBX (default) to Key System Configuration. -
Page 44: System Management Tools
Cisco Configuration Assistant The Cisco Configuration Assistant is installed on a PC or laptop that is connected to the Cisco Unified 500 Series by direct connection to a PoE port on the front panel of the platform, by connection to the... - Page 45 Cisco Unified CME Phone User Page The Cisco Unified CME phone user page enables phone users to program a small set of features on their own phones, such as changing speed dial buttons, and to search the Cisco Unified CME directory.
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Page 46: Localization Support
For a list of supported languages, see the appropriate Cisco Unified 500 Series Matrix at http://www.cisco.com/en/US/products/ps7293/prod_installation_guides_list.html. Prerequisites • The Cisco Configuration Assistant must be installed on a PC or laptop to be connected to the Cisco Unified 500 Series. For information, see the Getting Started with Cisco Configuration Assistant at http://www.cisco.com/go/configassist... - Page 47 CD-ROM that shipped with the product. Step 6 Using a RJ-45 to RJ-45 Ethernet cable, connect the Ethernet port of the PC on which the Cisco Configuration Assistant is installed to a PoE port on the front panel of the Cisco Unified 500 Series.
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Page 48: Install Cisco Configuration Assistant
CD-ROM that shipped with product. Step 5 Using a RJ-45 to RJ-45 Ethernet cable, connect the Ethernet port of the PC on which the Cisco Configuration Assistant is installed to a PoE port on the front panel of the Cisco Unified 500 Series. -
Page 49: Log Into Cisco Unified Cme And Cisco Unity Express Gui
• Pentium III-based IBM PC or compatible computer with 512 MB DRAM (1 GB DRAM recommended) on which to install the Cisco Configuration Assistant is connected to the Cisco Unified 500 Series over the LAN or is connected to a PoE port on front of the Cisco Unified 500 Series. Additional PC-related requirements include: •... -
Page 50: Log Into Cisco Unified Cme Phone User Page
• The Ethernet port of the PC is connected to a PoE port on the front panel of the Cisco Unified 500 Series or the Cisco Catalyst Express 520 switch, or to the switch port on the back of a Cisco Unified IP phone that is connected to a PoE port on the platform or switch and is active, using an RJ-45 to RJ-45 Ethernet cable. - Page 51 Additional References The following section provides references related to the Cisco Unified Communications 500 Series for Small Business. Related Documents Related Topic Document Title Cisco Smart Business Communications System Setup Cisco Smart Business Communications System shipped with product or on CD-ROM shipped with product Product information on Cisco.com at...
- Page 52 Tel: 31 0 800 020 0791 Fax: 408 527-0883 Fax: 31 0 20 357 1100 Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. © 2007 Cisco Systems, Inc. All rights reserved.