Toshiba B-EP2DL / EP4DL Series Troubleshooting Manual

Also See for B-EP2DL:

System mode manual (163 pages)

Owner's manual (37 pages)

Maintenance manual (30 pages)

Table of Contents

Contents

1 Troubleshooting
- 1.1 If an error message is displayed
- 1.2 When the printer does not operate properly
2 Documents / Resources
- 2.1 Download manual

Toshiba B-EP2DL / EP4DL Series Troubleshooting Manual

Troubleshooting

When a problem occurs during operation, please check the following troubleshooting guide and take corrective action.

If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself. Turn off the printer, remove the battery pack, then contact a TOSHIBA TEC service representative for assistance.

If an error message is displayed

When an error message is displayed, follow the respective instruction, then press the [PAUSE] button. The error will be cleared.

Error Message	Cause	Solution
COMMS ERROR	A parity error or framing error has occurred during communication by RS232C.	Turn off the [POWER] button, then back to on. Send data from the host to the printer again. If the problem recurs, please turn off the power and contact TOSHIBA TEC service representative.
PAPER JAM ****	The media is not loaded properly.	Load the media properly.
	The media is jammed in the printer.	Remove the jammed media, and load the media properly. Press the [PAUSE] button.
	The media is not fed properly.	Load the media properly and press the [PAUSE] button.
	The reflective sensor does not detect black marks.	Load the media properly.
	The transmissive sensor does not detect gaps between labels.	Load the media properly. If the problem recurs, set a threshold again.
NO PAPER ****	The printer ran out of media.	Load a new media roll and press the [PAUSE] button.
COVER OPEN ****	The top cover is opened.	Close the top cover.
HEAD ERROR	A part of the print head element is broken.	Turn off the printer and contact TOSHIBA TEC service representative for replacement of the print head.
FLASH WRITE ERR.	A flash memory write error occurred.	Turn off the [POWER] button, then back to on. Send data from the host to the printer again. If the problem recurs, please turn off the power and contact TOSHIBA TEC service representative.
FORMAT ERROR	A flash memory format error occurred.	Turn off the [POWER] button, then back to on. Send data from the host to the printer again. If the problem recurs, please turn off the power and contact TOSHIBA TEC service representative.
FLASH MEM FULL	The flash memory has insufficient area for storing data.	Turn off the [POWER] button, then back to on. Send data from the host to the printer again. If the problem recurs, please turn off the power and contact TOSHIBA TEC service representative.
LOW BATTERY	Remaining battery capacity is low.	Turn off the printer, and replace the battery pack with a fully charged one.
EXCESS HEAD TEMP	The print head temperature reached the upper limit of the operating temperature.	Stop printing and wait until the printer automatically restores. If the problem recurs, please turn off the power and contact TOSHIBA TEC service representative.
AMBIENT TEMP ERR	The ambient temperature reached the upper limit of the operating temperature.	Stop printing until the ambient temperature falls within the printer's operating temperature range.
BATT. TEMP ERROR	The battery is extremely hot.	Turn off the printer, disconnect the power adapter if connected, and wait until the battery temperature falls within the printer's operating temperature range.
HIGH VOLT. ERROR	The battery voltage is abnormal.	Turn off the printer, remove the battery, reload it, and turn on the printer again If the problem recurs, please turn off the power and contact TOSHIBA TEC service representative.
CHARGE ERROR	An error was detected while charging the battery.	It could be the end of battery life. Replace the battery pack with a new one.
Command error example PC001;0A00,0300,	When a command error occurs, up to 16 digits of alphanumeric or symbol are displayed on the upper line of the LCD.	Turn off the [POWER] button, then back to on. Send data from the host to the printer again. If the problem recurs, please turn off the power and contact TOSHIBA TEC service representative.
Other error messages	A hardware or software failure occurs.	Turn off the [POWER] button, then back to on. If the problem recurs, please turn off the power and contact TOSHIBA TEC service representative.

****: The number of unprinted labels 1 to 9999 (in units of label)

When the printer does not operate properly

In the case of the following symptoms, please check the respective points and take corrective action.

Symptom	Point to check (Cause)	Solution
The printer does not turn on by pressing the POWER switch.	The battery pack is not loaded correctly.	Load a fully charged battery pack correctly.
Fully charged battery is loaded but the operating time is short.	The battery life is expired.	Load a fully charged new battery pack correctly.
The printer cannot communicate via IrDA.	The printer is not turned on.	Turn on the printer.
	Distance to the host is too far. .	Bring the printer close to the host so that their IrDA windows face each other within 10cm.
	Angle of the IrDA window is not proper.	Move the printer so that the IrDA window face that of the host.
	Direct sunlight is coming into the IrDA window	Avoid direct sunlight.
	IrDA window is dirty.	Clean the IrDA window.
	Serial interface cable is connected. (GH20 only)	Disconnect the RS-232C cable from the printer.
The printer cannot communicate via IrDA.	The printer is communicating via wireless communication. (GH30/GH40 only)	Terminate the wireless communication.
	Communication conditions are incorrect.	Set the communication conditions correctly
	Issue mode is incorrect.	Select a correct issue mode.
	Transmission speed is incorrect.	Send data at correct transmission speed.
The printer cannot communicate via USB.	The printer is not turned on.	Turn on the printer.
	Serial interface cable is connected. (GH20 only)	Disconnect the RS-232C cable from the printer.
	The printer is communicating via wireless communication. (GH30/GH40 only)	Terminate the wireless communication
	Issue mode is incorrect.	Select a correct issue mode.
The printer cannot communicate via serial interface (GH20 only)	The printer is not turned on.	Turn on the printer.
	The interface cable is not connected properly.	Completely connect the interface cable.
	Issue mode is incorrect.	Select a correct issue mode.
	Communication conditions are improper.	Set the communication conditions properly.
The printer cannot communicate via Bluetooth. (GH30/GH32 only)	The printer is not turned on.	Turn on the printer.
	Distance to the host is too far.	Bring the printer close to the host within 3 m.
	The printer is used in a location where it is subjected to noise or interference.	Avoid such location.
	The printer address is not correctly set on the host.	Correctly set the print address on the host.
	Issue mode is incorrect.	Select a correct issue mode.
The printer cannot communicate via wireless LAN. (GH40 only)	The printer is not turned on.	Turn on the printer.
	Distance to the host is too far.	Bring the printer within a wireless coverage area.
	Obstacles block the radio wave.	Use the printer in a location with no obstacles.
	The printer is used in a location where it is subjected to noise or interference.	Avoid such location.
	The printer address is not correctly set on the host.	Correctly set the print address on the host
	Channel setting for the access point or host is incorrect.	Avoid using a channel which interferes with adjacent access points.
	Issue mode is incorrect.	Select a correct issue mode.
Printout is too light.	The print head is dirty.	Clean the print head.
	The media is not loaded properly.	Load the media properly.
	Deteriorated media is used.	Load a new media roll.
	The media is not a TOSHIBA TEC approved one	Use TOSHIBA TEC approved media.
The printer received print data but does not print.	The STATUS lamp is lit or blinking.	Clear the error
The printer received print data but does not print.	The media is not loaded properly.	Load the media properly.