Draft 1 Review
I hear my own voice echo
Ask the person on the other end of the call to turn down the volume on his
or her phone or to hold the phone closer to his or her ear.
My voice is too quiet on the other end
•
Be sure to position the microphone, which is on the top of the device,
close to your mouth. Make sure you are not covering the microphone
with your finger.
•
Check the
signal-strength
area with better coverage
My device doesn't ring
•
Make sure sounds are turned on: Open
appears next to Sounds, tap
•
Check the ringtone volume: Open
the
Ringtone Volume
slider to the right to increase the ringtone volume.
•
If you are using a ringtone you installed, open
and tap Ringtone. Tap the default ringtone for your device. If selecting
the default ringtone solves the problem, the ringtone you installed is not
working properly. Delete the ringtone you installed from your device by
following the steps in
Delete files and folders using USB Drive
My device doesn't vibrate
•
Make sure the vibrate setting is turned on: Open
. If Off appears next to Vibrate, tap
Off to On.
•
Tap, hold, and drag the
Ringtone Volume
device should vibrate, and the ringtone should play.
210
Chapter 15 : Troubleshooting
Top secret
icon. If the signal is weak, try to find an
(see Signal strength is
weak).
Sounds & Ringtones
Off
to change the setting from Off to On.
Sounds & Ringtones
and drag
Sounds & Ringtones
Sounds & Ringtones
Off
to change the setting from
slider in either direction. The
Do not distribute
I am working with a support agent and need to find my IMEI
number
The IMEI number is located on the back of your device.
Transferring information to and from your
computer
I copied files from my computer, but I can't see or play them
on my device
When you connect your device to your computer in USB Drive mode, you
can copy any file onto your device. However, each media application on
your device—Photos & Videos and Music—can display or play files in
. If Off
certain file formats only. If your media file is in an unsupported format,
you can't use it on your device.
For a list of supported photo and video file types, see
For a list of supported music file types, see Music.
When I open the folder representing my device on my
mode.
computer, I see subfolders. Do I need to move my files into
these folders?
The default folders are there to help you organize files you copy to and
from your computer. But you can copy files from your computer into any
folder you want—you can create your own folders, or just drag your files
to the top level of the drive. As long as the file is in a supported format,
your device can detect and open it.
HP confidential
Photos &
Videos.
Need help?
Do you have a question about the TouchPad and is the answer not in the manual?
Questions and answers
Touchpad works but after I get it where I want it, I hit enter and nothing happens?
The HP TouchPad may not respond after pressing Enter due to several possible reasons:
1. TouchPad Disabled – The touchpad might have been accidentally turned off. Some HP laptops allow enabling or disabling the touchpad by double-tapping the top-left corner of the touchpad.
2. Driver Issues – If the touchpad driver is missing or corrupted, it may not function properly. The device may show a warning in the Device Manager, such as an orange exclamation mark.
3. Windows Settings – The touchpad settings may not be visible or configured incorrectly in Windows settings.
4. Hardware Malfunction – If the touchpad is not detected at all, there could be a hardware issue.
To resolve this issue, try enabling the touchpad, updating or reinstalling the driver, and checking Windows settings. If the problem persists, hardware failure may be the cause.
This answer is automatically generated