Draft 1 Review
3
Throw any other open applications off the top of the screen to close
them.
Why this might help
One or more of your open applications could be reserving so much
memory that there's not enough memory left to do real work. Closing
apps can free up enough memory so you can continue working.
T2. Turn your device completely off and on
NOTE
If the screen is off and you can't turn it on, or if gestures don't work, skip
to
T3.Trigger a
restart.
1
Press and hold the
power
2
Tap
Shut
Down.
3
To turn your device back on, press and hold the
the HP logo appears.
Why this might help
Shutting down your device closes all applications, frees up all memory,
and reinitializes wireless services (data services, Bluetooth
Wi-Fi, and VPN).
A fresh start.
T3.Trigger a restart
1
Press and hold the
power
2
While still holding down the
Center
until the HP logo appears (about 15 seconds).
Why this might help
A restart may be effective if the screen is off and you can't turn it on, or if
the screen is on but doesn't respond to taps or other gestures.
188
Chapter 15 : Troubleshooting
Top secret
button.
power
button until
technology,
®
button.
power
button, press and hold
Do not distribute
NOTE
Because open applications are forced to close immediately during this
kind of restart, some unsaved data may be lost.
An occasional restart can be good for your device just the way a restart can
TIP
be good for your computer. Every once in a while, restart your device.
T4. Top off the battery
1
Connect your
USB cable
2
Plug the
AC charger
into a working electric outlet.
3
Let the battery charge completely.
Why this might help
Fully charging the battery ensures your device is not conserving power
due to a low battery.
NOTE
If you use an HP Touchstone, be sure to complete T4 using the USB cable
and the AC charger, not the Touchstone. Connecting directly to an outlet is more
effective in waking a device.
HP confidential
to the
AC charger
and to your device.
Need help?
Do you have a question about the TouchPad and is the answer not in the manual?
Questions and answers
Touchpad works but after I get it where I want it, I hit enter and nothing happens?
The HP TouchPad may not respond after pressing Enter due to several possible reasons:
1. TouchPad Disabled – The touchpad might have been accidentally turned off. Some HP laptops allow enabling or disabling the touchpad by double-tapping the top-left corner of the touchpad.
2. Driver Issues – If the touchpad driver is missing or corrupted, it may not function properly. The device may show a warning in the Device Manager, such as an orange exclamation mark.
3. Windows Settings – The touchpad settings may not be visible or configured incorrectly in Windows settings.
4. Hardware Malfunction – If the touchpad is not detected at all, there could be a hardware issue.
To resolve this issue, try enabling the touchpad, updating or reinstalling the driver, and checking Windows settings. If the problem persists, hardware failure may be the cause.
This answer is automatically generated