Appendix B - Headset Functionality & System Troubleshooting - Quail Digital Pro10 Installation Manual

Appendix B – Headset functionality and system troubleshooting
Headset audio
Bloop-bleep
2 beeps every 10 seconds
3 beeps every 60 seconds
1 beep every 3 seconds
(and fast flashing LED)
Fault/symptoms
Headset has been in
charger, but LED isn't
flashing
Headset LED is pulsing as
normal every 4 seconds
but audio not working'
Headsets aren't working
in an area they previously
did work in
Status
Call drop
Out of range
Battery low
Registration required
Action
Determine whether it's a headset or battery fault. Swap the battery
from one in a working headset. If changing the battery clears the fault,
then throw away the faulty battery and order a new one. If not, send
back for headset repair/replacement.
Put the headset back into the charger for at least 10 seconds. This
should reset the headset. If it doesn't, remove the battery from the
headset then replace it again. If this doesn't clear the fault, send the
headset for repair/replacement.
Locate the base serving the area where coverage has gone. Confirm
two LEDs on the base are red and green (primary) or both green
(secondary). Press the talk button on your headset, the lower LED on
the base should flash green. If the LED is amber in colour or doesn't
flash green, you have a suspected faulty base station. Call Tech support.
Next steps
Either you've moved out of range of base
(move towards it). Or base has no power,
check LEDs on front of base. If LEDs out or
AMBER, call Tech support.
Headset is not in range of base. Move
towards a base OR the base has no power,
check LEDs on front of base. If LEDs out or
AMBER, call Tech support.
Put headset in charger and take another
headset.
Headset is working but needs to be
registered on the system.
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