Troubleshooting; Basic Troubleshooting Steps; Interpreting The Led Display - Efficient Networks SpeedStream 5100 Series User Manual

Connection problems usually occur when the modem's software configuration contains incomplete or
incorrect information. The modem's diagnostic tools can help you identify and solve many of these
problems.

Basic Troubleshooting Steps

Before contacting Technical Support, you should attempt to resolve the issue by following these steps:
1. Check the LEDs on the front panel to diagnose the possible problem.
2. Check specific issues
3. Reboot the modem.
4. Reset the modem only as a last resort. You will lose any settings you have configured.

Interpreting the LED Display

The LED indicators on the front of the modem give you a visual clue to the modem activity. When the
modem is configured and working correctly, all LED indicator lights turn a solid green. The following
table shows the possible states indicated by the LEDs. If the LEDs indicate a problem, refer to
Specific Issues.
LED pwr
Off
No power to modem
Green Normal system
operation
Blinking N/A
Green
Blinking Flash Write in
Red/Green
progress
Red - POST tests in
progress (first 30 sec.
after powering on or
rebooting)
- POST error occurred
addressed in this chapter, and follow the instructions for resolving the problem.
Any settings you have configured will be saved.
dsl
- No power to modem
- DSL signal not
detected
Connected and ready
for data traffic
Steady blinking:
DSL attempting to
connect
Sporadic blinking:
DSL connected and
user traffic flowing
N/A
N/A

Troubleshooting

usb
- No power to modem
- No USB device
connected
- USB driver not
installed or installed
incorrectly
Normal USB
operation, link okay,
no user traffic
USB user traffic
flowing in either
direction
N/A
N/A
17
SpeedStream PPPoE Modem
Resolving
enet
- No power to modem
- No Ethernet device
connected
- Wrong Ethernet
cable used (cross-
over instead of
straight-through)
Normal Ethernet
operation, link okay,
no user traffic
Ethernet user traffic
flowing in either
direction
N/A
N/A