Advertisement
Quick Links
Troubleshooting and Setup Guide for
Efficient SpeedStream 5100-a DSL Modem
Overview
This troubleshooting and setup guide was created to assist you in ensuring
the continued maintenance of your Internet connection with the Efficient
SpeedStream 5100-a modem and other related equipment.
This document offers you the first line of troubleshooting should you experience
a connection problem. It also provides you with instructions for modem setup.
We recommend you print this guide prior to beginning the process of
troubleshooting, as you may have to shut down your computer several times,
and may need to walk around your household to check your DSL filters.
Table of Contents
I. Your DSL Modem and Equipment
II. Power cycle the DSL modem
III. Check your DSL modem setup
IV. Check your DSL filters
V. Interpreting your DSL modem lights
I. Your DSL Modem and Equipment
(B)
A. Efficient SpeedStream 5100-a modem
B. Modem power supply
C. Dual stand-alone DSL filter
D. DSL cable
E. Ethernet cable (yellow)
(A)
(C)
(D)
(E)
Page 1 of 6
Advertisement
Related Manuals for Efficient Networks 5100-a
Summary of Contents for Efficient Networks 5100-a
- Page 1 This troubleshooting and setup guide was created to assist you in ensuring the continued maintenance of your Internet connection with the Efficient SpeedStream 5100-a modem and other related equipment. This document offers you the first line of troubleshooting should you experience a connection problem.
- Page 2 II. Power cycling your DSL modem The first step to resolving connectivity issues is to reboot your computer and power cycle your DSL modem and/or router. This is the first step that our customer care agents will walk you through when you call techical support with a connectivity problem.
- Page 3 III. Check your DSL modem setup Use the set up instructions and images below to make sure that your Efficient SpeedStream 5100b modem is set up properly. With your computer off, connect the Ethernet cable to the Ethernet port on the modem.
- Page 4 If you have a phone, fax machine, analog modem, or other phone device in this location, plug it into the side of the fitler that is labeled “PHONE”. Plug the power adapter into a power Plug the other end of the DSL cable outlet.
- Page 5 IV. Check your DSL filters All phone devices throughout your household, such as telephones, fax machines, caller ID boxes, dial up modems, TV set top boxes, or any other phone device that connects to a DSL phone line will require a filter.
- Page 6 The following chart shows what the lights on the front panel of the Efficient SpeedStream 5100- a modem indicate. Use this to check the connection status after the initial power up.