Troubleshooting - INVISIBLE FENCE Shields Gate Owner's Manual

Troubleshooting

Shields® Gate
does not
appear to work
LCD is black
Range is too
low or too high
Computer
Collar does
not seem
to deter pet
Computer
Collar fails to
sound warning
beep
Need additional help? Contact your local Invisible Fence dealer. Call 1-800-578-3647 or visit
InvisibleFence.com to find your local dealer.
• Check for low battery (audible chirp once every 30 seconds
and flashing LCD). If low battery is indicated, plug the AC
adapter into the unit and charge for 2 hours.
• Check/replace the Power Cap® Battery in the Computer Collar® unit.
• Shields Gate power could be completely drained. Apply power
to the Shields Gate transmitter using the AC adapter to verify
operation.
• If using AC adapter for power, check connections.
• Check the Computer Collar fit to ensure posts have direct skin
contact.
• Ensure the Computer Collar is programmed properly to
Shields Gate.
• Operating Shields Gate in direct sunlight may cause the LCD
to overheat and turn completely black. The LCD will return
to normal when the temperature drops below 150ºF/65ºC.
Operating the transmitter when the LCD is black will not
damage the device.
• Check for low battery (audible chirp once every 30 seconds
and flashing LCD). If low battery is indicated, plug the AC
adapter into the unit and charge for 2 hours.
• Adjust Shields Gate to increase/ decrease signal field range. See
Step 1 on page 7 (Adjust signal field range).
• Metal objects may distort the transmitter's range. Consider
alternate location for Shields Gate.
• Check/replace the Power Cap in the Computer Collar.
• Check the signal field range on Shields Gate.
• Ensure the training posts are removed from the Computer
Collar after training.
• Check/replace the Power Cap in the Computer Collar.
• Ensure the Computer Collar is set to same Shields Gate
CHANNEL setting. See Multi-Area Shielding Section on page 10.
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