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Elo Touch Solutions PayPoint Plus for Windows User Manual

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USER MANUAL
Elo Touch Solutions
PayPoint
Plus for Windows
®

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Summary of Contents for Elo Touch Solutions PayPoint Plus for Windows

  • Page 1 USER MANUAL Elo Touch Solutions PayPoint Plus for Windows ®...
  • Page 2 Disclaimer The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates (collectively “Elo”) makes no representations or warranties with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo...

  • Page 3: Table Of Contents

    Section 3: Receipt Printer ............................................17 Section 4: Barcode Scanner ............................................ 22 Section 5: Technical Support and Maintenance ...................................... 29 Section 6: Regulatory Information ........................................... 32 Section 7: Warranty Information ..........................................40 User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 3 of 41...

  • Page 4: Section 1: Introduction

    This manual contains information that is important to ensure proper setup of the PayPoint Plus. Before setting up and powering on your PayPoint Plus, read through this manual, especially Unpacking and Operation, and Technical Support and Maintenance sections. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 4 of 41...

  • Page 5: Section 2: Unpacking And Operation

    PayPoint Plus for Windows • Quick Install Guide • Power Cable • 1x receipt paper roll • 2x cash drawer keys • 1x RJ45 to DB9 Serial Cable User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 5 of 41...
  • Page 6 Elo PayPoint Plus Layout User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 6 of 41...
  • Page 7 A. PayPoint Plus Display Head Magnetic Stripe Reader (MSR) Touch display Barcode scanner Barcode scanner manual trigger Memory/SSD Door Speaker User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 7 of 41...
  • Page 8 The back of the display head has a manual trigger for the barcode scanner. It can be accessed with a pin or paper clip. 5. Memory/SSD Door Remove memory/SSD door to access the memory and SSD storage device for expandable. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 8 of 41...
  • Page 9 The register has a power button on the back of the display head. A short press will turn off the LCD backlight. A long press will automatically power down the PayPoint Plus. 14. Printer Feed Button Press the printer feed button to feed paper through the PayPoint Plus printer. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 9 of 41...
  • Page 10 22. 2x RJ45 Serial Ports The register has two RJ45 serial ports for connecting external peripherals or payment devices. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 10 of 41...
  • Page 11 Figure 3. Elo PayPoint Plus display head can be flipped and supports two configurations: Elo PayPoint Plus register cashier-facing view (top) and customer-facing view (bottom) Power Press the register power button to turn the Elo PayPoint Plus register on. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 11 of 41...
  • Page 12 The maximum voltage, frequency and current for the register, are provided in the power ratings table below: Operating Voltage Range Operating Frequency Range Operating Current 100 - 240Vac 50 – 60 Hz 2.5A Max User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 12 of 41...
  • Page 13 Power off your system completely. Power on your system. After the Elo splash screen (shown below), press “↑” or “↓” repeatedly to pause on the Windows Boot Manager. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 13 of 41...
  • Page 14 Select either Restore OS 32bit or Restore OS 64bit depending on your OS environment. The following User Interface (UI) will be presented: User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 14 of 41...
  • Page 15 8. Once completed, click the Close button. The system will return to the main menu of the Elo Recovery Solution. Then click the Exit button to restart your system. NOTE: All data is deleted during the recovery process. The user must back up files when necessary. Elo Touch Solutions does not accept liability for lost data or software.
  • Page 16 Duty Usage Cycle 12 hours on per 24 hours This will promote power savings, extend life of the display and trouble-free operation throughout the life of the register. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 16 of 41...

  • Page 17: Section 3: Receipt Printer

    4. Take out the roll of used printer paper and replace with new roll of printer paper. Make sure that the paper is placed and positions in the correct orientation, as shown below. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 17 of 41...
  • Page 18 1. Insert the paper roll guide along the groove of the body Note: Securely insert into the groove marked with “∆ 58” 2. Secure the paper roll guide by pressing on it until it clicks in place. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 18 of 41...
  • Page 19 It is recommendable to clean the printer roller once every 6 months. To do so: Use a dry, soft cloth, to wipe off any stains from the printer roller. Clean the entire rubber roller by rotating it. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 19 of 41...
  • Page 20 Note: Do not clean thermal head immediately after printing, as thermal head may be hot. Be careful of static electricity while cleaning the thermal head. Static electricity can damage the head. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 20 of 41...
  • Page 21 Figure 5. In case of paper jam, exert upward pressure on side rib (blue arrow) to open paper jam printer door (light gray) Figure 6. In case of paper jam, rotate the knob to clear the jam. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 21 of 41...

  • Page 22: Section 4: Barcode Scanner

    This section covers procedures to set barcode settings and configurations. Note: Not all available configurations are covered herein. For complete list, refer to N3680 User Guide from www.honeywellaidc.com. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 22 of 41...
  • Page 23 Reader Interface VCP Mode (Virtual COM Port): This is the default setting for the scanner out of the box. USB Keyboard Mode: USB HID Mode: User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 23 of 41...
  • Page 24 Scanning the above barcode will enable manual trigger mode. When in this mode, the scanner will need to be activated manually (by software or hardware button) between each scan. Presentation Mode (default setting): User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 24 of 41...
  • Page 25 Scanning the above barcode will disable the beeper when a barcode is successfully scanned. Beep Enable: Scanning the above barcode will enable the beeper when a barcode is successfully scanned. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 25 of 41...
  • Page 26 Keyboard Country Settings Out of the box the scanner will be configured as US English keyboard US Keyboard (by default): Belgium Keyboard: Canada (French): Czech Republic: France (French): User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 26 of 41...
  • Page 27 Italy: Japan: United Kingdom: User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 27 of 41...
  • Page 28 Use a shorter delay when repetitive barcode scanning is required. 500ms (short delay): 750ms (medium delay): 1 second (long delay): 2 seconds (extra-long delay): User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 28 of 41...

  • Page 29: Section 5: Technical Support And Maintenance

    Check to ensure that cash drawer lock is not in lock position. Ensure that the thermal receipt paper is installed in the printer in the proper orientation. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 29 of 41...
  • Page 30 Technical Assistance Technical Specifications Support for technical visit www.elotouch.com/products visit www.elotouch.com/support for technical support specifications for this device Refer to last page for worldwide technical support phone numbers. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 30 of 41...
  • Page 31 When cleaning the touchscreen, use window or glass cleaner applied to a clean cloth. Never apply the cleaner directly on the touchscreen. Do not use alcohol (methyl, ethyl or isopropyl), thinner, benzene, or other abrasive cleaners. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 31 of 41...

  • Page 32: Section 6: Regulatory Information

    This equipment should be installed and operated to ensure a minimum of 20 cm spacing to any person. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 32 of 41...
  • Page 33 The user is cautioned that changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 33 of 41...
  • Page 34 (Removing or cutting the line cord ground may increase RF emission levels and may also present a lethal shock hazard to the user.) If you need additional help, consult your dealer, manufacturer, or an experienced radio or television technician. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 34 of 41...
  • Page 35 BLE 1M/2M: 5.5 dBm ▪ ECC/DEC/ (04)08: The use of the frequency band 5 150-5 350 MHz is restricted to indoor operation because of the protection requirements of satellite services User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 35 of 41...
  • Page 36 US FCC • Canada IC • EU CE • US and Canada UL/cUL • International CB • Japan VCCI • China CCC • China SRRC • Australia RCM User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 36 of 41...
  • Page 37 玻璃外罩 液晶面板 金属框架 塑胶盖 印制线路板 本表格依据 SJ/T 11364 的规定编制. 表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572 规定 的限量要求以下. 表示该有害物质至少在该部件的某一均质材料中的含量超出 GB/T 26572 规定的限量要求. 标志说明 根据 SJ/T11364 的要求, 电子信息产品标有以下污染控制标识。 此产品在 10 年内不 会对环境产生影响。 User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 37 of 41...
  • Page 38 Elo has put in place recycling arrangements in certain parts of the world. For information on how you can access these arrangements, please visit www.elotouch.com/e-waste-recycling-program/. Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of used battery according to the local laws and regulations. User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 38 of 41...
  • Page 39 User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 39 of 41...

  • Page 40: Section 7: Warranty Information

    Section 7: Warranty Information For warranty information, go to http://support.elotouch.com/warranty/ User Manual – PayPoint Plus for Windows UM600523 Rev.A, page 40 of 41...
  • Page 41 Upcoming Events • Press Releases • Software Drivers To find out more about our extensive range of Elo touch solutions, go to www.elotouch.com, or call the office nearest you. Europe North America Asia-Pacific Latin America Tel +32 (0)16 70 45 00...