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Elo Touch Solutions PayPoint Plus User Manual

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USER MANUAL
Elo Touch Solutions
PayPoint
Plus for iOS
®

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Summary of Contents for Elo Touch Solutions PayPoint Plus

  • Page 1 USER MANUAL Elo Touch Solutions PayPoint Plus for iOS ®...
  • Page 2 Disclaimer The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates (collectively “Elo”) makes no representations or warranties with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes.

  • Page 3: Table Of Contents

    Section 5: Elo PayPoint Test App ..........................................24 Section 6: Technical Support and Maintenance ...................................... 38 Section 7: Regulatory Information ..........................................41 Section 8: Warranty Information..........................................47 UM600186 Rev A, page 3 of 48 User Manual – PayPoint Plus for iOS...

  • Page 4: Section 1: Introduction

    See Section 7 for more information on regulatory information. This manual contains information that is important for the proper setup of the PayPoint Plus register. Before setting up and powering on your PayPoint Plus register, we advise you to read through this manual, especially Unpacking and Operation, Regulatory Information, and Technical Support and Maintenance sections.

  • Page 5: Section 2: Unpacking And Operation

    PayPoint Plus for iOS • Quick Install Guide • Power cable • 1x receipt paper roll • 2x cash drawer keys • 1x RJ45 to DB9 serial cable UM600186 Rev A, page 5 of 48 User Manual – PayPoint Plus for iOS...
  • Page 6 Elo PayPoint Plus Register Layout UM600186 Rev A, page 6 of 48 User Manual – PayPoint Plus for iOS...
  • Page 7 A. Register Display Head Magnetic Stripe Reader (MSR) iPad Docking Tray Barcode Scanner iPad Eject Button UM600186 Rev A, page 7 of 48 User Manual – PayPoint Plus for iOS...
  • Page 8 Connection Status Light AC Power Input Mini USB Charging Port RJ12 Serial Port (for external cash drawer) RJ45 Serial Ports (for weigh scale and other peripherals) UM600186 Rev A, page 8 of 48 User Manual – PayPoint Plus for iOS...
  • Page 9 The register is equipped with a cash drawer for storing cash, coins and checks. 8. Cash Drawer lock Use the key that comes with the Elo PayPoint Plus register to lock / unlock the cash register. When the cash drawer is locked, it will not open even when it is commanded to.
  • Page 10 15. Printer Power Button Press the printer power button to power off (and to turn back on) the PayPoint Plus printer. Diagnostic information will be printed when the feed button is pressed and held during printer boot up / power on (i.e. press and hold printer feed button immediately after releasing printer power button).
  • Page 11 Use this port to connect a weigh scale or external payment device to your register. 21. RJ45 Serial Port Use this port to connect a weigh scale or external payment device to your register. UM600186 Rev A, page 11 of 48 User Manual – PayPoint Plus for iOS...
  • Page 12 Register Display Head The Elo PayPoint Plus register display head can be flipped to allow customers to complete purchase transactions by self-swiping payment cards, and to authorize transactions by signing directly onto the iPad. Figure 3. Elo PayPoint Plus display head can be flipped and supports two configurations:...
  • Page 13 The maximum voltage, frequency and current for the register are provided in the power ratings table below: Operating Voltage Range Operating Frequency Range Operating Current Range 100 - 240Vac 50/60 Hz 0.5 A UM600186 Rev A, page 13 of 48 User Manual – PayPoint Plus for iOS...

  • Page 14: Section 3: Receipt Printer

    Section 3: Receipt Printer Printer Paper The register receipt printer operates using heat and not with ink. Printer paper compatible with the Elo PayPoint Plus receipt printer are as follows: • Type: Thermal Paper • Paper width: 80 mm (58 mm with paper roll guide installed) •...
  • Page 15 1. Insert the paper roll guide along the groove of the body Note: Securely insert into the groove marked with “∆ 58” 2. Secure the paper roll guide by pressing on it until it clicks in place. UM600186 Rev A, page 15 of 48 User Manual – PayPoint Plus for iOS...
  • Page 16 Turn off printer before performing maintenance on it. Prior to cleaning the PayPoint Plus register receipt printer, ensure that the register display head is flipped away from the receipt printer (in customer- facing view). Pull the receipt printer head release lever to release printer head cover and access the different printer components listed in Figure 4 above.
  • Page 17 After removing the paper jam door, rotate the knob to clear the paper jam. Once the paper jam is cleared, replace the paper jam door. UM600186 Rev A, page 17 of 48 User Manual – PayPoint Plus for iOS...
  • Page 18 Turn power on. Otherwise, send back for repair. Connectivity status Printer cover is open Close cover Flashes Connectivity status No paper in printer Install receipt paper roll into printer (1/2 second intervals) UM600186 Rev A, page 18 of 48 User Manual – PayPoint Plus for iOS...

  • Page 19: Section 4: Common Barcode Configurations

    This section covers procedures to set barcode settings and configurations. Note: Not all available configurations are covered herein. For complete list, refer to N3680 User Guide from www.honeywellaidc.com UM600186 Rev A, page 19 of 48 User Manual – PayPoint Plus for iOS...
  • Page 20 Scanning the above barcode will enable manual trigger mode. When in this mode, the scanner will need to be activated manually (by software or hardware button) between each scan. Presentation Mode (default setting): UM600186 Rev A, page 20 of 48 User Manual – PayPoint Plus for iOS...
  • Page 21 Scanning the above barcode will enable the beeper when a barcode is successfully scanned. Keyboard Country Settings Out of the box the scanner will be configured as US English keyboard US Keyboard (by default): Belgium Keyboard: Canada (French): UM600186 Rev A, page 21 of 48 User Manual – PayPoint Plus for iOS...
  • Page 22 Czech Republic: France (French): Italy: Japan: United Kingdom: UM600186 Rev A, page 22 of 48 User Manual – PayPoint Plus for iOS...
  • Page 23 Use a shorter delay when repetitive barcode scanning is required. 500ms (short delay): 750ms (medium delay): 1 second (long delay): 2 seconds (extra-long delay): UM600186 Rev A, page 23 of 48 User Manual – PayPoint Plus for iOS...

  • Page 24: Section 5: Elo Paypoint Test App

    The Elo PayPoint Framework App can be downloaded to an iPad from the App Store. Printer First ensure that the iPad is paired with the PayPoint Plus printer through iOS settings. Then, navigate to the printer tab in the test app. •...
  • Page 25 Test prints can now be ran from the Elo PayPoint Framework App. UM600186 Rev A, page 25 of 48 User Manual – PayPoint Plus for iOS...
  • Page 26 Select ‘Print International’ to print receipts in other languages. Press ‘English’ and a drop down menu will appear with a list of supported languages in the Elo PayPoint Framework App. UM600186 Rev A, page 26 of 48 User Manual – PayPoint Plus for iOS...
  • Page 27 Cash Drawer Select the ‘Cash Drawer’ tab from the bottom menu to test the PayPoint Plus cash drawer: • Press ‘Open Cash Drawer 1’ to open the PayPoint Plus internal cash drawer. To test an external cash drawer connected to the bottom RJ12 port, select ‘Open Cash Drawer 2’ to open the external drawer.
  • Page 28 Barcode Scanner Select the ‘Barcode’ tab from the bottom menu to test the PayPoint Plus barcode scanner: • When the ‘Barcode’ tab is selected, the scanner will automatically turn on and be ready to scan barcodes • ‘Presentation Mode’ and ‘Manual Mode’ buttons can also be pressed to change the configuration of the scanner •...
  • Page 29 Customer Facing Display Select the ‘CFD’ tab from the bottom menu to test the PayPoint Plus customer facing display functionality: • When the ‘CFD’ tab is selected, the CFD will automatically turn on and display ‘Elo Touch PayPoint’ • Press the ‘Clear’ button to clear the display and the ‘Try Again’ button to display ‘Elo Touch PayPoint’...

  • Page 30: Magnetic Stripe Reader

    Magnetic Stripe Reader Select the ‘MSR’ tab from the bottom menu to test the PayPoint Plus magnetic stripe reader functionality: • Swipe a magnetic stripe card and the card’s information will be displayed in the text box • Press ‘Clear’ to clear the information and swipe again if needed UM600186 Rev A, page 30 of 48 User Manual –...
  • Page 31 Select the ‘Weight’ tab from the bottom menu to test the PayPoint Plus weight scale support: • Plug your serial interface weight scale into the COM2 port on the bottom of the PayPoint Plus • Press ‘Select Weight Scale’ for a list of supported weight scales and select the scale that is used •...
  • Page 32 Serial Port Select the ‘Serial Port’ tab from the bottom menu to test the PayPoint Plus serial port: • Plug your serial device to the COM1 port on the bottom of the PayPoint Plus • Select ‘Set serial port speed’ and set the baud rate for your serial device. The baud rate selected will depend on the device that is used in your setup.
  • Page 33 UM600186 Rev A, page 33 of 48 User Manual – PayPoint Plus for iOS...
  • Page 34 Firmware Updates Select the ‘More’ tab from the bottom menu for advanced features supported by PayPoint Plus. From this tab the PayPoint Plus firmware can be updated and the MSR can be configured. • Download the latest Elo PayPoint Framework app from the app store and press ‘Check for update’ button to check for a firmware update •...
  • Page 35 UM600186 Rev A, page 35 of 48 User Manual – PayPoint Plus for iOS...
  • Page 36 Enter you ‘Customer Code’, ‘User ID’ and ‘Password’ in the designated text boxes and press ‘Enter’ to begin the process of configuring the PayPoint Plus MSR UM600186 Rev A, page 36 of 48 User Manual – PayPoint Plus for iOS...
  • Page 37 To change the security level of the MSR to level 3, press the ‘3’ button next to ‘Security Level’ and press ‘Change’. Please note that this setting cannot be undone. Reach out to your software application develper for the correct settings needed for your PayPoint Plus MSR UM600186 Rev A, page 37 of 48 User Manual – PayPoint Plus for iOS...

  • Page 38: Section 6: Technical Support And Maintenance

    Cash drawer doesn’t open Check to ensure that cash drawer lock is not in lock position. OR - Use the cash drawer key to manually release the cash drawer. UM600186 Rev A, page 38 of 48 User Manual – PayPoint Plus for iOS...
  • Page 39 Technical Specifications Support visit www.elotouch.com/products visit www.elotouch.com/support for technical support for technical specifications for this device Refer to last page for worldwide technical support phone numbers. UM600186 Rev A, page 39 of 48 User Manual – PayPoint Plus for iOS...
  • Page 40 It is important that your unit remains dry. Do not get liquids on or inside the unit. In the event that liquid does get inside, have a qualified service technician inspect the unit before you power it on again. UM600186 Rev A, page 40 of 48 User Manual – PayPoint Plus for iOS...

  • Page 41: Section 7: Regulatory Information

    (2) this device must accept any interference received, including interference that may cause undesired operation. Caution! Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. UM600186 Rev A, page 41 of 48 User Manual – PayPoint Plus for iOS...
  • Page 42 This equipment generates, uses and can radiate radio frequency energy. If not installed and used according to this manual the equipment may cause interference with radio and television communications. There is, however, no guarantee that interference will not occur in any particular installation due to site-specific factors. UM600186 Rev A, page 42 of 48 User Manual – PayPoint Plus for iOS...
  • Page 43 RF emission levels and may also present a lethal shock hazard to the user.) If you need additional help, consult your dealer, manufacturer, or an experienced radio or television technician. UM600186 Rev A, page 43 of 48 User Manual – PayPoint Plus for iOS...
  • Page 44 Elo hereby declares that the radio equipment type, PayPoint, is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: www.elotouch.com UM600186 Rev A, page 44 of 48 User Manual – PayPoint Plus for iOS...
  • Page 45 (PBB) (PBDE) 电缆组件 金属框架 塑胶盖 印制线路板 本表格依据 SJ/T 11364 的规定编制. 表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572 规定 的限量要求以下. 表示该有害物质至少在该部件的某一均质材料中的含量超出 GB/T 26572 规定的限量要求. 标志说明 根据 SJ/T11364 的要求, 电子信息产品标有以下污染控制标识。 此产品在10年内不会 对环境产生影响。 UM600186 Rev A, page 45 of 48 User Manual – PayPoint Plus for iOS...
  • Page 46 This product should not be disposed of with household waste. It should be deposited at a facility that enables recovery and recycling. Elo has put in place recycling arrangements in certain parts of the world. For information on how you can access these arrangements, please visit www.elotouch.com/e-waste-recycling-program/. UM600186 Rev A, page 46 of 48 User Manual – PayPoint Plus for iOS...

  • Page 47: Section 8: Warranty Information

    Section 8: Warranty Information For warranty information, go to http://support.elotouch.com/warranty/ UM600186 Rev A, page 47 of 48 User Manual – PayPoint Plus for iOS...

  • Page 48: Specifications

    Upcoming Events • Press Releases • Software Drivers To find out more about our extensive range of Elo touch solutions, go to www.elotouch.com, or call the office nearest you. Europe North America Asia-Pacific Latin America Tel +32 (0)16 70 45 00...

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