09915 ZPrinter 650 Troubleshooting Guide Preface Troubleshooting Z Corporation‘s line of 3D printer can sometimes be a frustrating, complex and tedious process but it doesn’t have to be this way. Often a technician goes into a situation with blinders on, focusing on one problem and jumping to conclusions that have fixed other machines. Every encounter with an error or problem should start the same way. There are a few simple steps and processes that can help you to narrow down the problem you are facing and get you the help you need quickly and efficiently. In the Preface section Troubleshooting 101 you will find a list of steps that you should perform EVERY time you encounter a problem on one of Z Corporations line of 3D printers and in the Preface section Getting Help from ZCentral 101 you will find a checklist of items that the ZCentral Dept. needs in order to help you more efficiently and effectively. Remember that ZCentral is there to be your second support option and provide you with the help that you need but can only do so with the proper information. Troubleshooting 101: 1. Understand the problem at hand! (example: Printer Won’t Boot= Not very descriptive. Printer Won’t Boot= I turn the printer on and do not get any lights or readout on the monitor plugged into the machine) is much more descriptive. 2. Check to make sure that the customer is following proper storage procedures for consumables and that their products are not expired. 3. Clean the machine thoroughly! This includes all parts of the service station, axis rails, pulley teeth and top deck. Remove any debris build up at the ends of travel, on the axis rail and even on axis rail supports. 4. Perform a quick inspection of the machine, remove side panels and covers, lubricate the machine and re‐tension all belts. During the inspection you should be looking for any signs of leaks, loose screws or nuts and worn parts. Badly worn items should be replaced during this service visit, screws and covers need to be tightened and leaks should be fixed immediately. 5. Turn the machine off and move the carriage and fast axis to the middle of the build bed and re‐boot the machine. It is very important that you watch, study and become familiar with the boot process of the Z Corp 3D printer you are working on. Many problems can be identified and possibly solved by simply performing these 5 steps ...
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09915 ZPrinter 650 Troubleshooting Guide experiencing(example: repeated 1006 Head Too Hot errors with a head will lead to 40800 Head Check Failed or other errors). With the same points in mind, a clear print head with over 1000ml on it or a color print head with over 500ml of binder through it may start to experience 1006 Head Too Hot errors which are normal. If you haven’t found the problem you were looking for by now you are actually just getting ready to start the troubleshooting process. Change one part at a time. We are trying to find the root cause of an issue not only to help this customer but to make our equipment better. If that part does not fix the problem then it needs to be removed and placed back into your spares kit or sent back to Z Corp. Getting Help from ZCentral 101: Having the below information ready for the ZCentral team WILL make your initial information inquiry more fruitful and help you to get your customer up and running in the least amount of time. 1. Serial Number 2. Customer Name 3. Log File (Service Menu> View Printer Log: Save As) 4. .INI File (Service Menu> Edit .INI File: Save As) 5. .CSV File(Z450 and Z650: Service Menu> Receive File: Type spread.csv) 6. Head Report Information 7. Binder/Powder Type 8. Binder/Powder Expiration 9. EXACT Error Code/ Description of Problem a. Understand and be descriptive of the problem at hand. (Remember example: Printer Won’t Boot= Not very descriptive. Printer Won’t Boot= I turn the printer on and do not get any lights or readout on the monitor plugged into the machine) b. What’s changed? If you have recently replaced an EBox, Fast Axis or any other part and are now having a different problem or even the same ...
09915 ZPrinter 650 Troubleshooting Guide Warranty Your ZPrinter is guaranteed to be free of defects in materials and workmanship, when used for production of early‐stage appearance models and prototypes and with Z Corporation consumables, for the period described below under WARRANTY PERIOD. All consumables and materials are guaranteed to perform as described in their specifications when stored and used as directed, up to the expiry date printed on the label. THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AND DISCLAIMS ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY OTHER OBLIGATIONS OR LIABILITIES WHETHER IN CONTRACT, WARRANTY, NEGLIGENCE OR OTHERWISE. THE COMPANY IS NOT LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS OR BUSINESS INTERRUPTION ARISING OUT OF THE USE OR INABILITY TO USE PRODUCTS OR SERVICES SOLD HEREUNDER. IN NO EVENT WILL THE COMPANY'S LIABILITY EXCEED THE TOTAL CHARGE OF THIS Z ZPRINTER 650. WARRANTY PERIOD: In the U.S., warranty is for 90 days and covers service, parts and training material. In the EU, warranty is for 1 year and covers service, parts and training material. Symbols The following symbols are used on the ZPrinter 650 and in this manual. General Caution: User should use care to avoid possible damage to equipment. Hot Surface: User should use care when working near or on the labeled item. High Voltage: User should use appropriate electrical safety precautions. 6 ...
09915 ZPrinter 650 Troubleshooting Guide Table of Contents Preface .............................. 3 Notices .............................. 5 Symbols .............................. 6 Print Head and Pogo Issues: Print head, pogo and alignment issues ........10 1003: I2C read failed for Head x ...................... 10 1004: Head x fire voltage failed...................... 11 1006: Head x temperature too high .................... 12 1007: Head x current too high ...................... 13 ...
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09915 ZPrinter 650 Troubleshooting Guide 3013: SEQUENCER: timed out finishing swath ................ 35 43000: SEQUENCER: missed position .................... 36 60300: REZERO: fast axis length out of tolerance ................. 37 60301: REZERO: Slow axis length out of tolerance ............... 38 Spread Issues: Problems with spreading powder efficiently ............40 Spread not Smooth .......................... 40 Feeder is not dispensing enough powder (Short Spreading Figure 21) ........ 41 ...
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09915 ZPrinter 650 Troubleshooting Guide 3900: SOCKETS: can't initialize WinSock interface ............... 56 Fluids: Fluid leaks within the printer .................... 57 Service station is full of fluid ....................... 57 Binder on Top deck .......................... 57 Binder leaking from bottom of printer .................... 57 Air in Lines ............................. 58 Software says the binder Reservoir is empty .................. 58 ...
Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 1003: I2C read failed for Bad Pogo PCB Replace 50019 Pogo PCB...
Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 1004: Head fire voltage Bad Pogo PCB Replace 50019 Pogo PCB...
After performing the above step try performing a purge print head, alignment and a small test print. If the machine performs the tasks the problem should be solved. Check and verify the flow 85052 ZPrinter 650 Flow 1006: Head x temperature Low flow rate of binder to...
Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 1007: Head x current too Bad Pogo PCB Replace 50019 Pogo PCB...
Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 1009: Head fire voltage Bad Pogo PCB Replace 50019 Pogo PCB...
Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 1010: Invalid head Bad Pogo PCB Replace 50019 Pogo PCB...
Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 3011: Sequencer: error in Bad Pogo PCB Replace 50019 Pogo PCB...
If you do not see the green light during alignment proceed to Pogo PCB replacement. If the machine performs both tasks the problem should be solved. Clean sensor on Pogo with 85022 ZPrinter 650 Pogo 40006: AUTOALIGN: weak Dirty Sensor on Pogo or oil...
After performing the above step try performing a service print head and an alignment. Watch the alignment pattern for print quality. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo Clean sensor on Pogo with...
After performing the above step try performing a service print head and an alignment. Watch the alignment pattern for print quality. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 40008: AUTOALIGN Bad Pogo PCB...
Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 40800: Head x check failed Bad Pogo PCB Replace 50019 Pogo PCB...
Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 60400: FPGA: comm error Bad Pogo PCB Replace 50019 Pogo PCB...
Cable and Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 60501: POGOPOWERSPI Bad Pogo PCB Replace 50019 Pogo PCB...
Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 60502: POGO POWER: Bad Pogo PCB Replace 50019 Pogo PCB...
Cable and Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 60520: HP11 Bad Pogo PCB Replace 50019 Pogo PCB...
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09915 ZPrinter 650 Troubleshooting Guide 50108 Festoon Cable Assembly Service station squirter holes Figure 1 Figure 2 Spittoon Figure 4 Service station diagram(squeegee in red) Figure 3 Binder air vent Binder bottle float switch and connector Figure 5 Figure 6 Alignment window Stripping on an alignment Figure 7 Figure 8...
Motor After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. Replace 50017 Add-On 85070 ZPrinter 650 E-Box 2301(0) Add-On PCB Failed Field Repair Procedure...
After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 2303(0): MOVER: axis 0 Replace 50017 Add-On 85070 ZPrinter 650 E-Box Add-On PCB Failed excessive position error Field Repair Procedure...
After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 2303(1): MOVER: axis 1 Replace 50017 Add-On 85070 ZPrinter 650 E-Box Add-On PCB Failed excessive position error Field Repair Procedure...
After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 2305(0): MOVER: axis 0 Replace 50017 Add-On 85070 ZPrinter 650 E-Box Add-On PCB Failed didn’t settle Field Repair Procedure...
After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 2305(1): MOVER: axis 1 Replace 50017 Add-On 85070 ZPrinter 650 E-Box Add-On PCB Failed didn’t settle Field Repair Procedure...
After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 2400(0): REZERO: axis 0 Replace 50017 Add-On 85070 ZPrinter 650 E-Box Add-On PCB Failed can't find end of travel Field Repair Procedure...
After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 2400(1): REZERO: axis 1 Replace 50017 Add-On 85070 ZPrinter 650 E-Box Add-On PCB Failed can't find end of travel Field Repair Procedure...
After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 3012: SEQUENCER: Replace 50017 Add-On 85070 ZPrinter 650 E-Box Add-On PCB Failed spurious interrupt Field Repair Procedure...
After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 43000: SEQUENCER: Replace 50017 Add-On 85070 ZPrinter 650 E-Box Add-On PCB Failed missed position Field Repair Procedure...
After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 60300: REZERO: fast axis Replace 50017 Add-On 85070 ZPrinter 650 E-Box Add-On PCB Failed length out of tolerance Field Repair Procedure...
After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 60301: REZERO: Slow Replace 50017 Add-On 85070 ZPrinter 650 E-Box axis length out of tolerance Add-On PCB Failed Field Repair Procedure...
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09915 ZPrinter 650 Troubleshooting Guide Carriage anti-rotate Dirty idler pulley Figure 10 Figure 11 Worn pulley Figure 12 Fast axis ends of travel bumpers Figure 13 Slow axis end of travel stop Figure 14 39 ...
After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. Roller is not moving/ Roller is moving in the wrong Replace 50016 PC104+ 85070 ZPrinter 650 E-Box direction. (top of roller PC104+ Failed Field Repair Procedure moves away from the front...
After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. Replace 50017 Add-On 85070 ZPrinter 650 E-Box Short Spreading Add-On PCB Failed Field Repair Procedure...
After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. Replace 50017 Add-On 85070 ZPrinter 650 E-Box 5001: No More Feed Add-On PCB Failed Field Repair Procedure...
60100: feeder timeout Powder is Packed option from the service menu on the ZPrinter 650 After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print.
31479 Piston Seal Piston After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 85070 ZPrinter 650 E- Replace 50016 Piston is not moving PC104+ Failed...
After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. Replace 50016 PC104+ 85070 ZPrinter 650 E-Box Air Valve is not Moving PC104+ Failed Field Repair Procedure...
Replace 06881 Piston Bad piston motor not working Motor RoHS Ass’y Automated depowdering is Replace 50016 PC104+ 85070 ZPrinter 650 E-Box Bad PC104+ not working Field Repair Procedure Replace 50016 PC104+ 85070 ZPrinter 650 E-Box Air Valve is not Moving...
Debris Separator is Load Cell Registering See 5001:POWDER: no Appendix A full/Feeder is full of powder improperly more feed Replace 06834 Inverter 85070 ZPrinter 650 E-Box Vacuum not running Inverter PCB Failed Field Repair Procedure 48 ...
After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. Replace 50016 PC104+ 85070 ZPrinter 650 E-Box Air Valve is not Moving Failed PC104+ Field Repair Procedure...
09915 ZPrinter 650 Troubleshooting Guide Powder is seeping out of printer Powder is coming from various spots on the printer Monitor Read-Out or Secondary Reference Symptom Cause / Problem Solution Documents Powder is leaking from the Feeder slot cover is bent or Replace 50070 Feeder Slot feeder while the machine is the seal is torn...
After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 60200: LOWLEVEL: 15v 85022 ZPrinter 650 Pogo supply voltage out of Bad Pogo PCB Replace 50019 Pogo PCB...
Inverter fuse is Blown SPI bus Fuse 61301: Timeout waiting for Replace 06834 Inverter 85070 ZPrinter 650 E-Box Inverter is Damaged SPI bus Field Repair Procedure 61302: INVERTER: comm error This error is caused by the printer’s inability to communicate with the Inverter PCB in the E-Box...
Field Repair Procedure The ZPrinter 650 draws a lot of power. Make sure the printer is the only thing on that electrical circuit, and plug the printer directly into the outlet. Surge protectors and UPS systems have been known to cause this error.
Loose Cabling inside E- LCD Panel has no Power Check cabling inside E-Box Replace 50016 PC104+ 85070 ZPrinter 650 E-Box LCD Panel has no Power Failed PC104+ Field Repair Procedure The Z Printer 650 requires a dedicated 15AMP circuit and will draw a lot of power. Most UPS (Uninterruptable Power Supply) and surge protectors will not supply adequate power to the machine.
09915 ZPrinter 650 Troubleshooting Guide Communication and Software Errors: Errors that are caused by communication and software problem Packet timeout: Printer not found: Before Printing The printer is not being found before printing. If there is an error code on the printer, troubleshoot that error code first.
09915 ZPrinter 650 Troubleshooting Guide Packet timeout: Printer Not Found: While Printing If error code is on Control Panel, check respective troubleshooting section as this is not a communication problem Monitor Read-Out or Secondary Reference Symptom Cause / Problem Solution Documents Normal: May be sleeping or Power Management Is Disable all power ONLINE...
09915 ZPrinter 650 Troubleshooting Guide Fluids: Fluid leaks within the printer Service station is full of fluid Service Station drain has backed up Monitor Read-Out or Secondary Reference Symptom Cause / Problem Solution Documents Service station is full of Service Station Drain is Clean drain area fluid Clogged...
Binder Reservoir is full reading properly, but Check/Replace Cabling bypass does not work Float switch in reservoir not Replace 50016 PC104+ 85070 ZPrinter 650 E-Box Binder Reservoir is full reading properly, but Field Repair Procedure bypass does not work Binder Reservoir is Empty,...
Install or tighten panels temperature removed Replace 50026 Z650 Input Voltage is good Heater Module is damaged Heater Ass’y (universal Voltage) Replace 50017 Add-On 85070 ZPrinter 650 E-Box Input Voltage is bad Add-On PCB Failed Field Repair Procedure 59 ...
Too Long See 2303(1) 3202 Monitor Thread took Motherboard Fan is not Replace 15725 85070 ZPrinter 650 E-Box Too Long working Properly Motherboard PCB Field Repair Procedure After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print.
Appendix A: Cleaning the alignment sensor If the fast axis is over oiled during maintenance on the ZPrinter 650 the alignment sensor on the Pogo PCB and alignment window on the carriage may become coated with oil. Below are the steps you may need to take in order to correct the error 40006: AUTOALIGN: weak sensor reading.
09915 ZPrinter 650 Troubleshooting Guide Appendix A: Cleaning the alignment sensor (cont.) Step 3: To clean the alignment sensor on the Pogo PCB you can submerge that side of the Pogo in a cup of alcohol. Shake the Pogo dry once you are done and all it to air dry to 15 minutes. The area to clean is indicated above with the red arrow.
09915 ZPrinter 650 Troubleshooting Guide Appendix B: Understanding and troubleshooting the ZPrinter 650 Load Cell Important Note: Feeders with powder in them can weigh in excess of 50LBS. Careful when removing! The ZPrinter650 uses a load cell to measure the weight of the powder. The Load Cell is basically a scale. The feeder sits on 4 metal slats so that the center of gravity pushes the feeder down against the load cell.
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09915 ZPrinter 650 Troubleshooting Guide 1. Press the “x” key to bring up the 2. Now key in the “>” character (shift- TIAMAT_RESEARCH menu. period) to proceed to the next screen. 3. Now key in an uppercase “P” to proceed 4. Now key in a lowercase “r” to read the to the Powder Handling menu.
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09915 ZPrinter 650 Troubleshooting Guide Note that when using ZMonitor the numbers are not always aligned well with the names: Filt = 5234703 % = 90.34 LBS = 110.75 >5% = 0. Filt: This is the filtered read out from the load cell in ticks. Approximately 37,000 ticks is 1LB.
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09915 ZPrinter 650 Troubleshooting Guide To check the offset 1. Completely empty the Feeder of powder. 2. Read the load cell LBS. The LBS reading should be between -1LBS and 1LBS. If the offset is outside of the limits than the load cell was most likely damaged during shipping and needs to be replaced.
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09915 ZPrinter 650 Troubleshooting Guide 5. Read the load cell LBS. The weight should drop by between 3.0 and 3.7 LBS from the reading in step 4. This is the weight of the filter cleaner. If the load cell slope is off it is possible that something is interfering with the feeder. Make sure the gantry is not touching the feeder.