Z Corporation ZPrinter 650 Troubleshooting Manual

Z Corporation ZPrinter 650 Troubleshooting Manual

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09915 ZPrinter 650 Troubleshooting Guide 
 
®
ZPrinter
 650 
 
Troubleshooting Guide 
Part Number 09915
Revision B
 
 

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Summary of Contents for Z Corporation ZPrinter 650

  • Page 1   09915 ZPrinter 650 Troubleshooting Guide    ® ZPrinter  650    Troubleshooting Guide  Part Number 09915 Revision B   1   ...
  • Page 2   09915 ZPrinter 650 Troubleshooting Guide    Revision History: Rev A ECN 2590 BWH 10/22/08 Rev B ECN 3209 RAB 11/23/11             2   ...
  • Page 3: Preface

      09915 ZPrinter 650 Troubleshooting Guide    Preface   Troubleshooting Z Corporation‘s line of 3D printer can sometimes be a frustrating, complex and  tedious process but it doesn’t have to be this way. Often a technician goes into a situation with blinders  on, focusing on one problem and jumping to conclusions that have fixed other machines. Every  encounter with an error or problem should start the same way. There are a few simple steps and  processes that can help you to narrow down the problem you are facing and get you the help you need  quickly and efficiently.   In the Preface section Troubleshooting 101 you will find a list of steps that you should perform  EVERY time you encounter a problem on one of Z Corporations line of 3D printers and in the Preface  section Getting Help from ZCentral 101 you will find a checklist of items that the ZCentral Dept. needs in  order to help you more efficiently and effectively. Remember that ZCentral is there to be your second  support option and provide you with the help that you need but can only do so with the proper  information.  Troubleshooting 101:   1. Understand the problem at hand! (example: Printer Won’t Boot= Not very  descriptive. Printer Won’t Boot= I turn the printer on and do not get any lights or  readout on the monitor plugged into the machine) is much more descriptive.  2. Check to make sure that the customer is following proper storage procedures  for consumables and that their products are not expired.  3. Clean the machine thoroughly! This includes all parts of the service station, axis  rails, pulley teeth and top deck. Remove any debris build up at the ends of  travel, on the axis rail and even on axis rail supports.  4. Perform a quick inspection of the machine, remove side panels and covers,  lubricate the machine and re‐tension all belts. During the inspection you should  be looking for any signs of leaks, loose screws or nuts and worn parts. Badly  worn items should be replaced during this service visit, screws and covers need  to be tightened and leaks should be fixed immediately.   5. Turn the machine off and move the carriage and fast axis to the middle of the  build bed and re‐boot the machine. It is very important that you watch, study  and become familiar with the boot process of the Z Corp 3D printer you are  working on.   Many problems can be identified and possibly solved by simply performing these 5 steps ...
  • Page 4   09915 ZPrinter 650 Troubleshooting Guide    experiencing(example: repeated 1006 Head Too Hot errors with a head will lead  to 40800 Head Check Failed or other errors). With the same points in mind, a  clear print head with over 1000ml on it or a color print head with over 500ml of  binder through it may start to experience 1006 Head Too Hot errors which are  normal.  If you haven’t found the problem you were looking for by now you are actually just getting ready to start  the troubleshooting process.  Change one part at a time. We are trying to find the root cause of an issue  not only to help this customer but to make our equipment better. If that part does not fix the problem  then it needs to be removed and placed back into your spares kit or sent back to Z Corp.    Getting Help from ZCentral 101:  Having the below information ready for the ZCentral team WILL make your initial information inquiry  more fruitful and help you to get your customer up and running in the least amount of time.   1. Serial Number  2. Customer Name  3. Log File (Service Menu> View Printer Log: Save As)  4. .INI File (Service Menu> Edit .INI File: Save As)  5. .CSV File(Z450 and Z650: Service Menu> Receive File: Type spread.csv)  6. Head Report Information  7. Binder/Powder Type  8. Binder/Powder Expiration  9. EXACT Error Code/ Description of Problem  a. Understand and be descriptive of the problem at hand. (Remember  example: Printer Won’t Boot= Not very descriptive. Printer Won’t Boot= I  turn the printer on and do not get any lights or readout on the monitor  plugged into the machine)  b. What’s changed? If you have recently replaced an EBox, Fast Axis or any  other part and are now having a different problem or even the same ...
  • Page 5: Notices

      09915 ZPrinter 650 Troubleshooting Guide    Notices Copyright and Trademarks  Copyright © Z Corporation 1995‐2011.  All rights reserved. The information in this document may not be  duplicated or transmitted in any way without the express written consent of Z Corporation. The  information contained herein is for the use of Z Corporation customers, who are permitted to create  brief excerpts for the purposes of training and review. This information may not be incorporated in any  commercial programs, books, databases, or in any kind of software without the consent of Z  Corporation.  Z, Z Corporation, zp, zb, ZMap, ZPhoto, Z‐Cure, Z Prints, ZPrinter, ZCast, ZScanner, ZBuilder, Create More,  ZScan and the Z Corp. logo and design are pending/registered trademarks of Z Corporation.  ZPrint® 7.12 System Software Copyright (c) 1996‐2011 Z Corporation. This software is based in part on  the work of the Independent JPEG Group.   PNG library libpng version 1.2.2 Copyright (c) 1998‐2002 Glenn Randers‐Pehrson, (Version 0.96  Copyright (c) 1996, 1997 Andreas Dilger), (Version 0.88 Copyright (c) 1995, 1996 Guy Eric Schalnat,  Group 42, Inc.)  ZLIB general purpose compression library version 1.1.4, Copyright (C) 1995‐2002 Jean‐loup Gailly and  Mark Adler.  Microsoft Windows is a trademark of Microsoft Corporation.   Z Corporation acknowledges the trademarks of other organizations for their respective products or  services mentioned in this documentation.  Proprietary Information  Information contained in this document is the confidential property of Z Corporation.  Recipient shall  not disclose such Information to any third party, and shall not use it for any purpose whatsoever other  than what is required to install and use the ZPrinter 650.    Use of Equipment  Z Corporation's Equipment, and use of the Equipment, may be subject to limitations imposed under  patents licensed to or owned by Z Corp., and is to be used solely for the fabrication of appearance  models and prototypes using new Z Corporation‐supplied consumables from Z Corporation or its  authorized distributors in the original packaging. Other uses may be restricted; contact Z Corporation for  further information. Consult the User's Manual before operation of any Z Corporation Equipment.  The Equipment is designed to be used by design engineers and other professionals in the production of  early‐stage 3D appearance models and prototypes. The Equipment is not to be used to produce, either  directly or indirectly, medical or other products that may require precise dimensions or tolerances to  ensure the safe and effective operation of such products. You agree to indemnify, defend and hold Z  Corporation and its officers, directors and employees harmless from and against any and all claims,  losses, damages, costs and expenses resulting from any use of the Equipment other than for the  production of early‐stage appearance models and prototypes.   ...
  • Page 6: Symbols

      09915 ZPrinter 650 Troubleshooting Guide    Warranty   Your ZPrinter is guaranteed to be free of defects in materials and workmanship, when used for  production of early‐stage appearance models and prototypes and with Z Corporation consumables, for  the period described below under WARRANTY PERIOD. All consumables and materials are guaranteed to  perform as described in their specifications when stored and used as directed, up to the expiry date  printed on the label.  THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AND DISCLAIMS  ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND  FITNESS FOR A PARTICULAR PURPOSE AND ANY OTHER OBLIGATIONS OR LIABILITIES WHETHER IN  CONTRACT, WARRANTY, NEGLIGENCE OR OTHERWISE.  THE COMPANY IS NOT LIABLE FOR ANY DIRECT,  INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING, WITHOUT  LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS OR BUSINESS INTERRUPTION ARISING OUT OF  THE USE OR INABILITY TO USE PRODUCTS OR SERVICES SOLD HEREUNDER. IN NO EVENT WILL THE  COMPANY'S LIABILITY EXCEED THE TOTAL CHARGE OF THIS Z ZPRINTER 650.  WARRANTY PERIOD: In the U.S., warranty is for 90 days and covers service, parts and training material.  In the EU, warranty is for 1 year and covers service, parts and training material.  Symbols The following symbols are used on the ZPrinter 650 and in this manual.  General Caution: User should use care to avoid possible damage to  equipment.      Hot Surface: User should use care when working near or on the labeled  item.      High Voltage: User should use appropriate electrical safety precautions.          6   ...
  • Page 7: Table Of Contents

      09915 ZPrinter 650 Troubleshooting Guide      Table of Contents   Preface .............................. 3  Notices .............................. 5  Symbols .............................. 6  Print Head and Pogo Issues: Print head, pogo and alignment issues ........10  1003: I2C read failed for Head x ...................... 10  1004: Head x fire voltage failed...................... 11  1006: Head x temperature too high  .................... 12  1007: Head x current too high ...................... 13 ...
  • Page 8   09915 ZPrinter 650 Troubleshooting Guide    3013: SEQUENCER: timed out finishing swath ................ 35  43000: SEQUENCER: missed position .................... 36  60300: REZERO: fast axis length out of tolerance ................. 37  60301: REZERO: Slow axis length out of tolerance ............... 38  Spread Issues: Problems with spreading powder efficiently ............40  Spread not Smooth .......................... 40  Feeder is not dispensing enough powder (Short Spreading Figure 21) ........ 41 ...
  • Page 9   09915 ZPrinter 650 Troubleshooting Guide    3900: SOCKETS: can't initialize WinSock interface ............... 56  Fluids: Fluid leaks within the printer .................... 57  Service station is full of fluid ....................... 57  Binder on Top deck  .......................... 57  Binder leaking from bottom of printer .................... 57  Air in Lines  ............................. 58  Software says the binder Reservoir is empty .................. 58 ...
  • Page 10: Print Head And Pogo Issues: Print Head, Pogo And Alignment Issues

    Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 1003: I2C read failed for Bad Pogo PCB Replace 50019 Pogo PCB...
  • Page 11: 1004: Head X Fire Voltage Failed

    Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 1004: Head fire voltage Bad Pogo PCB Replace 50019 Pogo PCB...
  • Page 12: 1006: Head X Temperature Too High

    After performing the above step try performing a purge print head, alignment and a small test print. If the machine performs the tasks the problem should be solved. Check and verify the flow 85052 ZPrinter 650 Flow 1006: Head x temperature Low flow rate of binder to...
  • Page 13: 1007: Head X Current Too High

    Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 1007: Head x current too Bad Pogo PCB Replace 50019 Pogo PCB...
  • Page 14: 1009: Head Fire Voltage Stuck

    Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 1009: Head fire voltage Bad Pogo PCB Replace 50019 Pogo PCB...
  • Page 15: 1010: Invalid Head Temperature

    Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 1010: Invalid head Bad Pogo PCB Replace 50019 Pogo PCB...
  • Page 16: 3011: Sequencer: Error In Dpc, Flags

    Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 3011: Sequencer: error in Bad Pogo PCB Replace 50019 Pogo PCB...
  • Page 17: 40006: Autoalign: Weak Sensor Reading

    If you do not see the green light during alignment proceed to Pogo PCB replacement. If the machine performs both tasks the problem should be solved. Clean sensor on Pogo with 85022 ZPrinter 650 Pogo 40006: AUTOALIGN: weak Dirty Sensor on Pogo or oil...
  • Page 18: 40007 Autoalign: Alignment Of Axis X Failed

    After performing the above step try performing a service print head and an alignment. Watch the alignment pattern for print quality. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo Clean sensor on Pogo with...
  • Page 19: 40008: Autoalign: Can't Pick Reference Head

    After performing the above step try performing a service print head and an alignment. Watch the alignment pattern for print quality. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 40008: AUTOALIGN Bad Pogo PCB...
  • Page 20: 40800: Head X Check Failed

    Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 40800: Head x check failed Bad Pogo PCB Replace 50019 Pogo PCB...
  • Page 21: 60400: Fpga: Comm Error On Pogo Card

    Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 60400: FPGA: comm error Bad Pogo PCB Replace 50019 Pogo PCB...
  • Page 22: 60501: Pogopowerspi: Timed Out

    Cable and Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 60501: POGOPOWERSPI Bad Pogo PCB Replace 50019 Pogo PCB...
  • Page 23: 60502: Pogo Power: Read Error

    Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 60502: POGO POWER: Bad Pogo PCB Replace 50019 Pogo PCB...
  • Page 24: 60520: Hp11 Commandspi: Timed Out

    Cable and Replacement After performing the above step try performing a service print head and alignment. If the machine performs both tasks the problem should be solved. 85022 ZPrinter 650 Pogo 60520: HP11 Bad Pogo PCB Replace 50019 Pogo PCB...
  • Page 25   09915 ZPrinter 650 Troubleshooting Guide    50108 Festoon Cable Assembly Service station squirter holes Figure 1 Figure 2 Spittoon Figure 4 Service station diagram(squeegee in red) Figure 3 Binder air vent Binder bottle float switch and connector Figure 5 Figure 6 Alignment window Stripping on an alignment Figure 7 Figure 8...
  • Page 26   09915 ZPrinter 650 Troubleshooting Guide    Bad pogo card sensor Good pogo card sensor Figure 9 Figure 9.1       26   ...
  • Page 27: Motion Errors: Axis Problems

    Motor After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. Replace 50017 Add-On 85070 ZPrinter 650 E-Box 2301(0) Add-On PCB Failed Field Repair Procedure...
  • Page 28: 2303(0): Mover: Axis 0 Excessive Position Error

    After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 2303(0): MOVER: axis 0 Replace 50017 Add-On 85070 ZPrinter 650 E-Box Add-On PCB Failed excessive position error Field Repair Procedure...
  • Page 29: 2303(1): Mover: Axis 1 Excessive Position Error

    After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 2303(1): MOVER: axis 1 Replace 50017 Add-On 85070 ZPrinter 650 E-Box Add-On PCB Failed excessive position error Field Repair Procedure...
  • Page 30: 2305(0): Mover: Axis 0 Didn't Settle

    After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 2305(0): MOVER: axis 0 Replace 50017 Add-On 85070 ZPrinter 650 E-Box Add-On PCB Failed didn’t settle Field Repair Procedure...
  • Page 31: 2305(1): Mover: Axis 1 Didn't Settle

    After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 2305(1): MOVER: axis 1 Replace 50017 Add-On 85070 ZPrinter 650 E-Box Add-On PCB Failed didn’t settle Field Repair Procedure...
  • Page 32: 2400(0): Rezero: Axis 0 Can't Find End Of Travel

    After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 2400(0): REZERO: axis 0 Replace 50017 Add-On 85070 ZPrinter 650 E-Box Add-On PCB Failed can't find end of travel Field Repair Procedure...
  • Page 33: 2400(1): Rezero: Axis 1 Can't Find End Of Travel

    After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 2400(1): REZERO: axis 1 Replace 50017 Add-On 85070 ZPrinter 650 E-Box Add-On PCB Failed can't find end of travel Field Repair Procedure...
  • Page 34: 3012: Sequencer: Spurious Interrupt

    After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 3012: SEQUENCER: Replace 50017 Add-On 85070 ZPrinter 650 E-Box Add-On PCB Failed spurious interrupt Field Repair Procedure...
  • Page 35: 3013: Sequencer: Timed Out Finishing Swath

    50108 Festoon Cable (Figure 1) out finishing swath assembly Assembly 3013: SEQUENCER: timed Replace 50017 Add-On 85070 ZPrinter 650 E-Box Add-On PCB Failed out finishing swath Field Repair Procedure 3013: SEQUENCER: timed Replace 50016 PC104+ 85070 ZPrinter 650 E-Box PC104+ Failed...
  • Page 36: 43000: Sequencer: Missed Position

    After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 43000: SEQUENCER: Replace 50017 Add-On 85070 ZPrinter 650 E-Box Add-On PCB Failed missed position Field Repair Procedure...
  • Page 37: 60300: Rezero: Fast Axis Length Out Of Tolerance

    After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 60300: REZERO: fast axis Replace 50017 Add-On 85070 ZPrinter 650 E-Box Add-On PCB Failed length out of tolerance Field Repair Procedure...
  • Page 38: 60301: Rezero: Slow Axis Length Out Of Tolerance

    After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 60301: REZERO: Slow Replace 50017 Add-On 85070 ZPrinter 650 E-Box axis length out of tolerance Add-On PCB Failed Field Repair Procedure...
  • Page 39   09915 ZPrinter 650 Troubleshooting Guide    Carriage anti-rotate Dirty idler pulley Figure 10 Figure 11 Worn pulley Figure 12 Fast axis ends of travel bumpers Figure 13 Slow axis end of travel stop Figure 14 39   ...
  • Page 40: Spread Issues: Problems With Spreading Powder Efficiently

    After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. Roller is not moving/ Roller is moving in the wrong Replace 50016 PC104+ 85070 ZPrinter 650 E-Box direction. (top of roller PC104+ Failed Field Repair Procedure moves away from the front...
  • Page 41: Feeder Is Not Dispensing Enough Powder (Short Spreading Figure 21)

    After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. Replace 50017 Add-On 85070 ZPrinter 650 E-Box Short Spreading Add-On PCB Failed Field Repair Procedure...
  • Page 42: 5001: Powder: No More Feed

    After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. Replace 50017 Add-On 85070 ZPrinter 650 E-Box 5001: No More Feed Add-On PCB Failed Field Repair Procedure...
  • Page 43: 60100: Feeder Timeout

    60100: feeder timeout Powder is Packed option from the service menu on the ZPrinter 650 After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print.
  • Page 44: 40204: Ti: Build Piston Driver Overload

    31479 Piston Seal Piston After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 85070 ZPrinter 650 E- Replace 50016 Piston is not moving PC104+ Failed...
  • Page 45   09915 ZPrinter 650 Troubleshooting Guide    Short spread Snowplows on correctly Figure 21 Figure 22 Feeder slot cover Figure 23 Build piston support plate Figure 25 Build piston assy Figure 25   45   ...
  • Page 46: Powder Handling: Issues With Depowering, Auto Gross De-Powdering, Vacuum

    After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. Replace 50016 PC104+ 85070 ZPrinter 650 E-Box Air Valve is not Moving PC104+ Failed Field Repair Procedure...
  • Page 47: Build Bed Will Not Empty

    Replace 06881 Piston Bad piston motor not working Motor RoHS Ass’y Automated depowdering is Replace 50016 PC104+ 85070 ZPrinter 650 E-Box Bad PC104+ not working Field Repair Procedure Replace 50016 PC104+ 85070 ZPrinter 650 E-Box Air Valve is not Moving...
  • Page 48: No/Light Suction On User Hose

    Debris Separator is Load Cell Registering See 5001:POWDER: no Appendix A full/Feeder is full of powder improperly more feed Replace 06834 Inverter 85070 ZPrinter 650 E-Box Vacuum not running Inverter PCB Failed Field Repair Procedure     48   ...
  • Page 49: De-Powdering Chamber Is Full Of Powder While De-Powdering

    After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. Replace 50016 PC104+ 85070 ZPrinter 650 E-Box Air Valve is not Moving Failed PC104+ Field Repair Procedure...
  • Page 50: Powder Is Seeping Out Of Printer

      09915 ZPrinter 650 Troubleshooting Guide    Powder is seeping out of printer Powder is coming from various spots on the printer Monitor Read-Out or Secondary Reference Symptom Cause / Problem Solution Documents Powder is leaking from the Feeder slot cover is bent or Replace 50070 Feeder Slot feeder while the machine is the seal is torn...
  • Page 51: Boot Failure And Inverter Issues: Printer Will Not Come Online

    After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print. 60200: LOWLEVEL: 15v 85022 ZPrinter 650 Pogo supply voltage out of Bad Pogo PCB Replace 50019 Pogo PCB...
  • Page 52: 61301: Timeout Waiting For Spi Bus

    Inverter fuse is Blown SPI bus Fuse 61301: Timeout waiting for Replace 06834 Inverter 85070 ZPrinter 650 E-Box Inverter is Damaged SPI bus Field Repair Procedure 61302: INVERTER: comm error This error is caused by the printer’s inability to communicate with the Inverter PCB in the E-Box...
  • Page 53: 61308: Inverter: Line Under Voltage

    Field Repair Procedure The ZPrinter 650 draws a lot of power. Make sure the printer is the only thing on that electrical circuit, and plug the printer directly into the outlet. Surge protectors and UPS systems have been known to cause this error.
  • Page 54: Boot Failure: No Power

    Loose Cabling inside E- LCD Panel has no Power Check cabling inside E-Box Replace 50016 PC104+ 85070 ZPrinter 650 E-Box LCD Panel has no Power Failed PC104+ Field Repair Procedure The Z Printer 650 requires a dedicated 15AMP circuit and will draw a lot of power. Most UPS (Uninterruptable Power Supply) and surge protectors will not supply adequate power to the machine.
  • Page 55: Communication And Software Errors: Errors That Are Caused By Communication And Software Problem

      09915 ZPrinter 650 Troubleshooting Guide    Communication and Software Errors: Errors that are caused by communication and software problem Packet timeout: Printer not found: Before Printing The printer is not being found before printing. If there is an error code on the printer, troubleshoot that error code first.
  • Page 56: Packet Timeout: Printer Not Found: While Printing

      09915 ZPrinter 650 Troubleshooting Guide    Packet timeout: Printer Not Found: While Printing If error code is on Control Panel, check respective troubleshooting section as this is not a communication problem Monitor Read-Out or Secondary Reference Symptom Cause / Problem Solution Documents Normal: May be sleeping or Power Management Is Disable all power ONLINE...
  • Page 57: Fluids: Fluid Leaks Within The Printer

      09915 ZPrinter 650 Troubleshooting Guide    Fluids: Fluid leaks within the printer Service station is full of fluid Service Station drain has backed up Monitor Read-Out or Secondary Reference Symptom Cause / Problem Solution Documents Service station is full of Service Station Drain is Clean drain area fluid Clogged...
  • Page 58: Air In Lines

    Binder Reservoir is full reading properly, but Check/Replace Cabling bypass does not work Float switch in reservoir not Replace 50016 PC104+ 85070 ZPrinter 650 E-Box Binder Reservoir is full reading properly, but Field Repair Procedure bypass does not work Binder Reservoir is Empty,...
  • Page 59: Sensors And Switches: Errors That Are Related To The Zprinter's Sensors And Switches

    Install or tighten panels temperature removed Replace 50026 Z650 Input Voltage is good Heater Module is damaged Heater Ass’y (universal Voltage) Replace 50017 Add-On 85070 ZPrinter 650 E-Box Input Voltage is bad Add-On PCB Failed Field Repair Procedure 59   ...
  • Page 60: Miscellaneous Errors: Errors That Do Not Fall Into Any Other Category

    Too Long See 2303(1) 3202 Monitor Thread took Motherboard Fan is not Replace 15725 85070 ZPrinter 650 E-Box Too Long working Properly Motherboard PCB Field Repair Procedure After performing the above steps try performing a service print head and alignment. If the machine performs both tasks then proceed with a test print.
  • Page 61: Appendix

    Appendix A: Cleaning the alignment sensor   If the fast axis is over oiled during maintenance on the ZPrinter 650 the alignment sensor on the Pogo PCB and alignment window on the carriage may become coated with oil. Below are the steps you may need to take in order to correct the error 40006: AUTOALIGN: weak sensor reading.
  • Page 62: Appendix A: Cleaning The Alignment Sensor (Cont.)

      09915 ZPrinter 650 Troubleshooting Guide    Appendix A: Cleaning the alignment sensor (cont.) Step 3: To clean the alignment sensor on the Pogo PCB you can submerge that side of the Pogo in a cup of alcohol. Shake the Pogo dry once you are done and all it to air dry to 15 minutes. The area to clean is indicated above with the red arrow.
  • Page 63: Appendix B: Understanding And Troubleshooting The Zprinter 650 Load Cell

      09915 ZPrinter 650 Troubleshooting Guide    Appendix B: Understanding and troubleshooting the ZPrinter 650 Load Cell Important Note: Feeders with powder in them can weigh in excess of 50LBS. Careful when removing!    The ZPrinter650 uses a load cell to measure the weight of the powder. The Load Cell is basically a scale. The feeder sits on 4 metal slats so that the center of gravity pushes the feeder down against the load cell.
  • Page 64   09915 ZPrinter 650 Troubleshooting Guide    1. Press the “x” key to bring up the 2. Now key in the “>” character (shift- TIAMAT_RESEARCH menu. period) to proceed to the next screen. 3. Now key in an uppercase “P” to proceed 4. Now key in a lowercase “r” to read the to the Powder Handling menu.
  • Page 65   09915 ZPrinter 650 Troubleshooting Guide    65   ...
  • Page 66   09915 ZPrinter 650 Troubleshooting Guide      Note that when using ZMonitor the numbers are not always aligned well with the names: Filt = 5234703 % = 90.34 LBS = 110.75 >5% = 0. Filt: This is the filtered read out from the load cell in ticks. Approximately 37,000 ticks is 1LB.
  • Page 67   09915 ZPrinter 650 Troubleshooting Guide    To check the offset 1. Completely empty the Feeder of powder. 2. Read the load cell LBS. The LBS reading should be between -1LBS and 1LBS. If the offset is outside of the limits than the load cell was most likely damaged during shipping and needs to be replaced.
  • Page 68   09915 ZPrinter 650 Troubleshooting Guide    5. Read the load cell LBS. The weight should drop by between 3.0 and 3.7 LBS from the reading in step 4. This is the weight of the filter cleaner. If the load cell slope is off it is possible that something is interfering with the feeder. Make sure the gantry is not touching the feeder.

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