Troubleshooting; Certifi Cations - Linear BluePass 2N1-BTPRX Installation Manual

Troubleshooting

The reader will not read cards and fobs.
End-user was issued credentials and replaced their mobile
device with a newer model. They downloaded the app and used
their original e-mail invite link to reinstall credentials on their
new device. The installation was unsuccessful.
I installed the system in a multi-tenant residential condominium
complex. The property management company wants to re-use
mobile credentials from departing tenants, reissuing them to
the new tenants moving in. Is there an option in the dashboard
to repurpose the same credentials without having to buy them
each time this happens?
Our customer wants to fully migrate away from 125 KHz cards
and fobs, turning off that portion of the reader so it will only read
the Bluetooth-based credentials. Can I turn off that portion of
the reader?
My customer has a home access control system and has
programmed it so he can use the same fob that he uses
to access the building at his work, he simply programmed
the same legacy credential ID number from his fob into his
home system. This makes it convenient, requiring him to
only need one credential. Does the BluePass system allow
for the same thing?
Certifi cations
FCC Compliance Statement: This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and,
2. This device must accept any interference received, including interference that may cause undesired operation.
Product can be used without license conditions or restrictions in all European Union countries, including Austria, Belgium, Denmark,
Finland, France, Germany, Greece, Ireland, Luxembourg, The Netherlands, Portugal, Spain, Sweden, and the United Kingdom, as well
as other non-EU countries, including Iceland, Norway, and Switzerland.
Nortek Security and Control LLC reserves the right to change specifi cations without notice.
Copyright © 2018 Nortek Security & Control LLC
Issue Corrective Action
Check cards and fobs to ensure they are HID™ compatible 26
to 37-bit 125 KHz RFID.
BluePass mobile credentials are only good for the life of the
original mobile device. Once a new device is purchased, new
credentials are required, even if the phone number and email
have not changed.
No. BluePass Credentials are tied to specifi c mobile devices.
The only way the property management fi rm could do this is if
they owned the mobile devices, repurposing the device from
a departing tenant to a new tenant. A more viable and less
expensive option would be to use BluePass Bluetooth fobs.
Currently, you cannot turn off the 125 KHz portion of a reader.
No. The system is specifi c to each organization. Your
customer's home reader will not read the employer's
BluePass credential at all. The customer will need to have
two BluePass credentials; one for home and one for work.
When the customer replaces their mobile device, two new
credentials will need to be purchased.
P/N: 10019179 X15