Troubleshooting - EF HB BI 583 A User Manual

Trouble Shooting
Problem
The cooktop cannot be
turned on.
The touch controls are not
responsive.
The touch control is difficult
to operate.
Scratch mark on the surface
Some cookware make crack-
ling or clicking noises.
The induction hob makes a
low humming noise when
used on a high heat setting.
Fan noise coming from the
induction hob.
Pans do not heat up and
appears in the display.
The induction hob or a cook-
ing zone switch off unex-
pectedly, an acoustic signal
sounded and an error code is
displayed (typically alternat-
ing with one or two digits in
the cooking timer display).
Possible causes
• No power.
• The controls are locked.
• There may be a spillage of
water over the controls or you
may be using the tip of your
finger when touching the con-
trols.
• Rough-edged cookware.
• Unsuitable, abrasive scourer or
cleaning products being used.
• This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
• This is due to the normal oper-
ation of the electronic control
system
• A cooling fan built into your
induction hob is activated to
prevent the electronics from
overheating. It may continue to
run even after you've turned
off the induction hob.
• Pan cannot be detected as it is
not suitable for induction
cooking.
• Pan is too small for the cooking
zone or not properly centered
• Technical fault.
19
Action
• Make sure the cooktop is connected
to the power supply and is switched
on.
•
Check whether there is a power
outage in your home or area
• Unlock the controls. See section
'Safety Key-lock" for instructions.
• Make sure the touch control area is
dry
• Use the ball of your finger when
touching the controls.
• Use cookware with flat and smooth
base. See 'Choosing the right
cookware'.
• See 'Care and cleaning'.
• This is normal and does not indicate
a fault.
• This is normal but the noise should
be reduced or disappear completely
when heat setting is reduced.
• This is normal and needs no action.
Do not switch off the main power
while the fan is running.
• Use cookware suitable for induction
cooking. See section 'Choosing the
right cookware'.
• Centre the pan and make sure that
its base matches the size of the
cooking zone.
• Please note down the error code,
switch off the main power of the
induction hob and contact customer
service center.