Troubleshooting; Small Children; General - Kohler K-5401 Homeowner's Manual

Care and Cleaning (cont.)
For best results, keep the following in mind when caring for your KOHLER product:
• Always test your cleaning solution on an inconspicuous area before applying to the entire surface.
• Wipe surfaces clean and rinse completely with water immediately after applying cleaner. Rinse and
dry any overspray that lands on nearby surfaces.
• Do not allow cleaners to soak on surfaces.
• Use a soft, dampened sponge or cloth. Never use an abrasive material such as a brush or scouring
pad to clean surfaces.
• For Artist Edition Toilets: Treat your decorative product just as you would treat your fine china.
DO NOT use bristle brushes or abrasive-backed sponges. They will scratch decorative surfaces. Use
only warm water to clean. Dry with a cotton cloth or soft sponge.
For detailed cleaning information and products to consider, visit www.kohler.com/clean. To order Care &
Cleaning information, call 1-800-456-4537.

Troubleshooting

NOTE: For service parts information, visit your product page at www.kohler.com/serviceparts.

Small Children

The auto flush and bidet features require a sensor located under the seat to be enabled. Small
children may not be tall enough (approximately 48" (1.2 m)) to activate the sensor. The bidet and
autoflush features will not function correctly when this sensor has not been activated.

General

Symptoms
1. The toilet has no power.
2. The toilet does not flush
but has power.
No water comes from the
3.
bidet wand or it has a
weak stream when it is
activated.
1226974-5-A
Probable Causes
A. The power is not turned on.
B. The power cord is not
connected.
C. The GFCI or RCD is tripped.
A. There is no water being
supplied to the toilet.
B. The pump connection has not
been made properly.
C. The level switch is not properly
connected.
D. The actuation assembly does not
work.
A. The water supply stop is closed
or only partially open.
B. The inlet hose from the water
supply stop to the toilet is
kinked or looped too tight.
C. Seat sensor does not detect the
user.
D. The water supply screen is
blocked or damaged.
16
Recommended Action
A. Press the "Power" icon on the
manual control panel.
B. Connect the power cord.
C. Reset the GFCI or RCD (if
applicable).
A. Open the water supply stop all the
way.
B. Check the pump connection.
Reconnect properly.
C. Check the level switch connection.
D. Replace the actuation assembly.
A. Open the water supply stop all the
way.
B. Remove the kink in the hose or
make the loop wider.
C. Small children may not be
detected. Adjust the sitting
position. The sensor may have
difficulty with fabric or other
objects. The sensor is designed to
sense skin.
D. Service the filter following the
instructions in the Servicing the
Toilet Filter section.
Kohler Co.