Ekip E-Hub Troubleshooting - ABB Ekip E-Hub Manual

15 - Ekip E-Hub troubleshooting

Ekip E-Hub This table describes how to solve issues with Ekip E-Hub.
troubleshooting
Issue
Ekip E-Hub time
incorrect
SNTP do not work
Ekip E-Hub Error LED
is red on
Provisioning This table describes how to solve issues with provisioning in Ekip Connect 3.
troubleshooting
Issue
Ekip E-Hub API
device response
error
Download data
publish file error
Data publish
exception
Data publishing This table describes how to solve issues with data publishing to cloud.
troubleshooting
Issue
Many data publish
failed
No publish success
ABB Ability TM This table describes how to solve issues with ABB Ability
EDCS plant
troubleshooting
Issue
The connected
device is not added
to ABB Ability
EDCS plant
Missing data due to
network issue
Data displayed might
be past
Firmware This table describes how to solve issues with firmware upgrade.
upgrade
troubleshooting
Issue
Firmware is not
upgraded
2TFP900034A1001 ECN000087106 Rev. A
Possible Solution
Check that Time Zone is selected correctly.
Configure the SNTP parameter. Input a valid SNTP server and enable the
SNTP client.
Check that the input server address is correct, try to ping the server
address.
Check that the external SD-card is inserted. Reboot the Ekip E-Hub.
Possible Solution
Check that the entered 16 digital password is correct.
Check that TFTP is enabled.
Check that the laptop firewall is off.
Check that Ekip E-Hub LAN1 network is working.
Possible Solution
Check that the Ethernet cable is connected to Ekip E-Hub LAN1.
Check that the External network proxy server is working.
Check that the Ekip E-Hub LAN1 is working.
Check that Ekip E-Hub provisioning has succeeded. Configuration file
and security file are uploaded success. Re-provisioning or reboot the
Ekip E-Hub.
Check that SD card is inserted. Reboot the Ekip E-Hub.
Possible Solution
Check the actions during provisioning. Try re-provisioning all the
interested devices to the Ekip E-Hub.
TM
Check that the connected device is not on other plants.
Check that mobile terminal network is working. Refresh the ABB
Ability TM EDCS plant.
Check that the device in the plant does not disconnect from Ekip E-Hub.
Verify the wiring of connected device.
Possible Solution
Check that the external network in Ekip E-Hub LAN1 is working. New
firmware package can be download.
TM EDCS plant.
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