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Troubleshooting/FAQs
13.1 General problems
Problem
Incorrect time and/or date on
the PC.
Although the BIOS setting is
OK, the time and data are still
incorrect.
USB device not responding.
DVD/CD: The front loader
does not open.
The RAID software reports the
following errors:
The RAID plug-in failed to
•
load, because the drive is
not installed.
The Serial ATA plug-in
•
failed to load, because the
driver is not installed
correctly.
The Intel® Matrix Storage
•
Console was unable to
load a page for the
following reason:
–
A plug-in did not
provide a page for the
selected device
–
A plug-in failed to load
After changing the hard disk,
the system does not boot from
the RAID array
After changing the hard disk,
"unused" is indicated for the
relevant SATA port
Computer does not boot or
"Boot device not found" is
displayed
110
Possible cause
The backup battery is low.
The USB ports are disabled in
BIOS.
USB 2.0 device connected and
USB 2.0 is disabled.
The operating system does not
support the USB ports.
The device is switched off or the
open/close button is disabled by a
software application.
RAID is not activated
RAID is activated
RAID array does not have highest
boot priority
The system was booted without a
functioning hard disk (the
exchangeable rack was possibly
not switched on)
The boot device is not first in the
boot priority in the BIOS setup or is
excluded as a boot device
To correct or avoid error
1. Press <F2> within the boot sequence to open
BIOS Setup.
2. Adjust the time and date in BIOS Setup.
Contact Technical Support.
Use a different USB port or enable the port.
Enable USB 2.0.
Enable USB Legacy Support for the mouse and
keyboard.
For other devices you need the USB drivers for your
operating system.
Emergency removal of the data medium:
1. Switch off the device
2. Insert a pointed object, a pin for example, or an
opened paper clip into the emergency extraction
opening of the drive. Apply slight pressure to the
contact until the front loader opens.
3. Pull the loader further out.
In this case, the messages have no negative
influence on the device function and can be ignored.
Acknowledge the messages.
Re-install the software from the supplied
Documentation and Drivers DVD.
Set the RAID array to be first in the boot priority
order
Reboot the system with a functioning hard disk
Change the boot priority of the boot device in the
Boot menu of the BIOS setup or include boot device
in the boot priority
Operating Instructions, 06/2008, A5E02203168-01
SIMATIC Rack PC 847B
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