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Rockwell Automation Support
Rockwell Automation provides technical information on the web to assist you in using our
products. At http://support.rockwellautomation.com, you can find technical manuals, a
knowledge base of FAQs, technical and application notes, sample code and links to software
service packs, and a MySupport feature that you can customize to make the best use of these
tools.
For an additional level of technical phone support for installation, configuration and
troubleshooting, we offer TechConnect Support programs. For more information, contact
your local distributor or Rockwell Automation representative, or visit
http://support.rockwellautomation.com.
Installation Assistance
If you experience a problem with a hardware module within the first 24 hours of installation,
please review the information that's contained in this manual. You can also contact a special
Customer Support number for initial help in getting your module up and running:
United States
Outside United
States
New Product Satisfaction Return
Rockwell tests all of our products to ensure that they are fully operational when shipped from
the manufacturing facility. However, if your product is not functioning and needs to be
returned:
United States
Outside United
States
Publication 1786-IN001B-EN-P - May 2004
Supersedes Publication 1786-IN001A-EN-P - Feb 2000
1.440.646.3223
Monday – Friday, 8am – 5pm EST
Please contact your local Rockwell Automation representative for any
technical support issues.
Contact your distributor. You must provide a Customer Support case number
(see phone number above to obtain one) to your distributor in order to
complete the return process.
Please contact your local Rockwell Automation representative for return
procedure.
Copyright © 2004 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.
PN 957899-02
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