Ikea Warranty - IKEA SKINANDE Manual

EN

IKEA WARRANTY

How long is the IKEA warranty valid?
This warranty is valid for five (5) years from the original date
of purchase of your appliance at IKEA. Proof of purchase is
required. If service work is carried out under warranty, this will not
extend the warranty period for the appliance.
Who will execute the service?
IKEA Service Provider will provide the service through its own
service operations or authorized service partner network.
What does this warranty cover?
The warranty covers faults of the appliance, which have been
caused by faulty construction or material faults from the date of
purchase from IKEA. This warranty applies to domestic use only.
The exceptions are specified under the headline "What is not
covered under this warranty?" Within the warranty period, the
costs to remedy the fault e.g. repairs, parts, labour and travel will
be covered, provided that the appliance is accessible for repair
without special expenditure. Replaced parts or appliance become
the property of IKEA.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if
it is covered under this warranty. If considered covered, IKEA will
then, at its sole discretion, either repair the defective product or if
the product is found to be not repairable in its sole discretion (a)
IKEA will replace it with the same or a comparable product or (b)
refund it as per the prevailing depreciation rules of IKEA.
What is not covered under this warranty?
• Normal wear and tear.
• Deliberate or negligent damage, damage caused by failure
to observe operating instructions, incorrect installation or by
connection to the wrong voltage, fluctuating voltage, improper
electrical circuit, blown fuse, damage caused by chemical or
electrochemical reaction, rust, corrosion or water damage
including but not limited to damage caused by excessive lime
in the water supply, damage caused by abnormal environ-
mental conditions, damage caused by rodents/insects, water,
lightening, pest infestation or other acts of god.
• Consumable parts including batteries and lamps.
• Non-functional and decorative parts which do not affect normal
use of the appliance, including any scratches and possible
colour differences.
• Accidental damage caused by foreign objects or substances
and cleaning or unblocking of filters, drainage systems or soap
drawers.
• Damage to the following parts: ceramic glass, plastic parts
accessories, crockery and cutlery baskets, feed and drainage
pipes, seals, lamps and lamp covers, screens, knobs, casings
and parts of casings. Unless such damages can be proved to
have been caused by production faults.
• Repairs or any alteration not carried out by our appointed
service providers and/or an authorized service contractual
partner or where non-original parts have been used.
• The use of the appliance in a non-domestic environment i.e.
professional use or any alteration, abuse or misuse of the
appliance.
• The Serial number or barcode label of the appliance is tampe-
red with, defaced, missing or altered
• Transportation damages. If a customer transports the product
to his home or another address, IKEA is not liable for any
damage that may occur during transport. However, if IKEA
delivers the product to the customer's delivery address, then
damage to the product that occurs during this delivery will be
covered by IKEA.
In cases the above conditions are observed at the time of visit by
the Authorized Service Center service partner then the Purchaser
shall be liable to bear the repair charges incurred during the pro-
cess and price of other parts/consumables/spares not covered in
Warranty and/or repair charges for the parts covered under war-
ranty if the same is damaged by the Customer or otherwise gets
damaged due to non adherence to User manual or warranty terms.
How country law applies
The IKEA warranty gives you specific legal rights, which cover or
exceed all the local legal demands. However these conditions do not
limit in any way consumer rights described in the local legislation.
The courts at New Delhi have exclusive jurisdiction for settling
the claims or disputes or matters arising out of present Warranty.
Area of validity
This IKEA warranty applies only to products purchased in India.
This Warranty shall be restricted to and valid in India.
An obligation to carry out services in the framework of the warranty
exists only if the appliance complies with:
• The technical specifications of the country in which the warranty
claim is made;
• The Assembly Instructions and User Manual Safety Information.
AFTER SALES for IKEA appliances
Please don't hesitate to contact IKEA to:
• make a service request under this warranty;
• ask for clarification on functions of IKEA appliances
To ensure that we provide you with the best assistance, please
read carefully the Assembly Instructions and/or the User Manual
before contacting us.
How to reach us if you need our service
The IKEA after sales customer service centre will assist you on
the phone with basic trouble shooting for your appliance at the
time of service call request.
In order to provide you a quicker service, please also always
refer to the IKEA article number (8 digit code) placed on the
rating plate of your appliance.
While IKEA will make every effort to carry out repairs/ repla-
cement of parts under this Warranty as soon as possible; it is
expressly made clear that IKEA or its authorised service partner
shall not be liable to do so within specified period of time.
It is entirely left to IKEA's discretion to effect repairs/replacements
of parts at the site of installation or at any service station of its
Authorized Service Center(s).
SAVE THE PROOF OF PURCHASE!
It requires for the warranty to apply. The proof of purchase also
reports the IKEA name and article number (8 digit code) for each
of the appliances you have purchased.
Do you need extra help?
For any additional questions not related to After Sales of your
appliances please contact your nearest IKEA store call centre.
We recommend you read the appliance documentation carefully
before contacting us.
IKEA reserves the right to alter the terms and conditions of the
present Warranty at any time with its sole discretion without any
prior notice.
14
1800-419-4532
Opening time
10.00 – 22.00